Q1 Wk 8 Activity Sheets- Housekeeping.docx

Technology and
Livelihood Education
Grade 9 - Housekeeping
Quater 1 Week 8
9

Technology and Livelihood Education– Grade 9
Quarter 1 – Week 8 Activity Sheets
First Edition, 2020
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Published by the Department of Education
Printed in the Philippines by Learning Resource Management Section
Department of Education – Davao del Sur
Office Address: Lapu-lapu St., Cor. Plaridel St., Digos City
E-mail Address: lrmds.davsur@deped.gov.ph
Development Team of the Activity Sheet
Writer: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Editor:
Reviewer: Leilanie L. Tingzon
Illustrator
Layout Artist:
Management Team: Leilanie L. Tingzon (EPS EPP/TLE)
Christopher P. Felipe (EPS LRMDS)

9
Technology and
Livelihood Education
Grade 9 - Housekeeping
Quarter 1 Week 8
A Activity Sheets

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rrp/2020
Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9 – Housekeeping
ACTIVITY 4.4 “GIVE ME ALL I NEED”
Learning Competency 4.4: Give minor and major hotel room defects and repair.
(TLE_HEHK9- 12RG-If-h-6)
What I Need to Do
In this activity, you will give the minor and major hotel room defects and
repair. To answer the self-check exercise, you can use the table and space
provided.
Gearing Up
Read and familiarize the information below.
Routine Maintenance: These are activities those
which relate to the general
up-keeping of the
property, occur on a
regular daily or weekly
basis, and require
relatively minimal training
or skills. These are
maintenance activities
which occur outside of a
formal work order system
and for which no specific
maintenance records are
kept.
Examples: - Sweeping
carpets, washing floors,
cleaning readily accessible
windows, cutting grass,
cleaning guest rooms,
replacing burned-out light
bulbs etc.
Preventive maintenance: Preventive maintenance
consists of three parts:
inspection, minor
corrections, and work-
order initiation.
Inspections are performed
by housekeeping staff in
the normal course of their
duties.
Examples: - Room
attendants and inspectors
may regularly check
guestrooms for leaking
faucets, cracked caulking
around bathroom fixtures,
and other items that may
call for attention by
engineering staff.

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Scheduled Maintenance: Scheduled maintenance
activities are initiated at
the hotel based on a
formal work order or
similar document. Work
orders are a key element
in communication
between housekeeping
and engineering.
Example: when a member
of the housekeeping
department fills out a
work order form, one copy
is sent to the executive
housekeeper and two
copies to engineering. The
chief engineer gets one of
these copiers and gives
the other to the
maintenance staff
assigned to the repair.
Getting Better
SELF CHECK 4.4
MULTILE CHOICE
Direction: Read the statement carefully and write the letter that best describes the
statement. Write your answer on the space provided.
________1.These is activities initiated at the hotel based on a formal work order or
similar document.
a. Scheduled maintenance c. Preventive maintenance
b. Routine maintenance d. Regular repair
________2. These are activities those which relate to the general up-keeping of the
property, occur on a regular daily or weekly basis, and require relatively minimal
training or skills.
a. Preventive maintenance c. Routine maintenance
b. Scheduled maintenance d. Cleaning premises
________3.This consists of three parts: inspection, minor corrections, and work-
order initiation.
a. Regular repair c. Scheduled maintenance
b. Preventive maintenance d. Routine maintenance
________4. Which of the following is not a type of maintenance activity?
a. Monitoring maintenance c. Routine maintenance
b. Scheduled maintenance d. Preventive maintenance
________5. Which department will take the first step in guest’s room maintenance
functions?
a. Engineering department c. Maintenance Department
b.Housekeeping department d. Laundry Department

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Gaining Mastery
Direction: In form of essay, how do identifying and repairing of minor and major
defect play its important role in hotel room? Rubrics below will be basis for
evaluation.
Rubrics for Scoring
SCORING RUBRICS
Criteria Percentage
Content 10
Validity 5
Delivery 5
TOTAL 20
Writers: Giovanni M. Ortega / Rosalie Palamara / Jimagil O. Gomez
Schools: Padada NHS / Bangkal NHS / Matanao NHS
Division: Davao del Sur
Illustrator:
School:
Division:

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What I Need to Remember
Communication between housekeeping and engineering should be efficient
so that minor repairs can be handled while the room attendant is cleaning the
room. Preventive maintenance by its nature sometimes identifies problems and
needs beyond the scope of a minor correction. These problems are brought to the
attention of engineering through the work order system.
Illustrator:
School:
Division:

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Answer Key
SELF-CHECK 4.4
1. A
2. C
3. B
4. A
5. B
ACTIVITY 4.4
 Refer to Scoring Rubrics
Illustrator:
School:
Division:

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Republic of the Philippines
Department of Education
Region XI
Division of Davao del Sur
Name: __________________________Date: __________
Grade: _____________________ Section: ___________
Learning Area: Grade 9- Housekeeping
ACTIVITY 4.5 “OBSERVE SAFETY PRACTICES”
Learning Competency 4.5: Observe hotel management safety practices and
procedures. (TLE_HEHK9- 12RG-If-h-6)
What I Need to Do
In this activity, you will observe hotel management safety practices and
procedures. To answer the self-check exercise, you can use the table and space
provided.
Gearing Up
Read and familiarize the information below.
Safety & Security Tips for Hotel Management
Use Intelligent Access Control
Systems
 Security systems today can allow
you to control who has access to
each area of your premises. Guests
can use their room key card to
access the pool, the gym, the
business center or any area you
wish paying guests to utilize, while
also preventing access to individuals
who are not patrons of the hotel.
Move to Mobile Keys  Since most guests carry smart phones
with them at all times, providing
your guests with mobile keys makes
sense. Although patrons might
misplace physical keys and key
cards, generally, they will always
know where their phones are.
Additionally, mobile keys also
eliminate the risk of someone
finding the card holder that reveals
the room number of the room it

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unlocks.
Install Advanced Surveillance
Technology
 The current technology available
offers several types of
surveillance systems, from face-
recognition devices to motion
detectors to anti-tampering
systems. You want to offer as
much protection as you can
without being intrusive to guests
or making employees' jobs
difficult. Companies that make
these systems understand that.
Train Employees to Know Safety
Procedures
 Although news headlines focus on
guest safety and data security, you
can't overlook the safety and
security of your employees, for their
health and productivity, both of
which affect your bottom line.
Housekeepers have more repetitive
stress injuries than any other hotel
employee, according to the
Occupational Safety and Health
Association (OSHA).
Keep Your Guests Informed  To get the maximum benefit from
your security systems, you need to
inform your guests about the
features in your security systems. Of
course, you don't want to scare your
guests with your safety spiel. Simply
develop a short, scripted explanation
that front desk employees can easily
give to customers when they check
in. Having a script ensures that
hotel staff relays the same
information about their security to
each guest, when hotel staff hands
the key cards to the hotel guests.
Tighten Cyber Security  Like other companies that sell to the
public, major hotel chains have been
in the news for data breaches that
exposed their customers' personal
data. Hotels have unique risks
because they hold customer data at
several locations, including the front
desk, restaurants, billing and
facilities like the spa.

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Getting Better
SELF-CHECK 4.5
TRUE OR FALSE
__________1. Security systems help keep guests and employees safe.
__________2. Guests appreciate the added security that limits the number of
people in the area.
__________3. When speaking with security firms, do not let them know your
desires and your concerns.
__________4. Housekeepers have less repetitive stress injuries than any other
hotel employee.
__________5. Bending to pick up items from the floor and pushing heavy vacuum
cleaners all day can cause back injuries.
__________6. Housekeeping manager can also train housekeeping staff using free
safety training course.
__________7. You need to inform your guests about the features in your security
systems in order to get the maximum benefit of it.
__________8. Hotels have unique risks because they hold customer data at several
locations, including the front desk, restaurants, billing and facilities like the spa.
__________9. It is important that a hotel guest can hold the door open for a person
who's directly behind him, as this individual might not be a paid hotel guest.
__________10. Hotel manager should be smart to stay updated on the varying
methods that keep your hotel guests and employees safe.
Gaining Mastery
Direction: Research the Internet and look for the hotel management and safety
practices. Get the important tips of safety practices and explain it briefly. Write
your output in a clean sheet of paper. Rubrics in the next page will be basis for
evaluation.

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Rubrics for Scoring
SCORING RUBRICS
Criteria Percentage
Content 10
Validity 5
Delivery 5
TOTAL 20
Illustrator:
School:
Division:

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What I Need to Remember
To get the maximum benefit from your security systems, you need to inform
your guests about the features in your security systems. Of course, you don't
want to scare your guests with your safety spiel. Simply develop a short, scripted
explanation that front desk employees can easily give to customers when they
check in. Having a script ensures that hotel staff relays the same information
about their security to each guest, when hotel staff hands the key cards to the
hotel guests.
Illustrator:
School:
Division:

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Answer Key
SELF-CHECK 4.5
1. TRUE
2. TRUE
3. FALSE
4. FALSE
5. TRUE
6. TRUE
7. TRUE
8. TRUE
9. FALSE
10.TRUE
ACTIVITY 4.5
 Refer to Scoring Rubrics
Illustrator:
School:
Division:

Q1 Wk 8 Activity Sheets- Housekeeping.docx

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