This document provides personal and professional details about Minaeva Maria. She is a 29-year-old Russian/Greek dual national currently living in Greece. Her work experience spans 10 years in tourism-related roles like receptionist, excursionist, and store manager at hotels, travel agencies, and shops in Greece. She has ticketing certification from IATA and speaks Russian, Greek, and English. She is applying for a cruise job to continue working in tourism and travel the world.

1. PERSONAL
INFORMATION
MINAEVA MARIA
GREECE, KATERINI
6982855508
ts32906@inbox.ru
Sex: FEMALE | Date of birth: 10/07/1986 | Nationality : RUSSIAN/ GREEK
Job Position: Waiter, Restaurant staff
WORK EXPERIENCE
2014-Today HOTEL PANORAMA
-Reception, service
RINDI FURS
-Store manager
HARMA TRAVEL CRETE
-Excursionist
HOTEL PANORAMA
-Reception, service
HOTEL DION PALACE
-Reception, service
2006-2008 HOTEL OLYMPIAN BAY
- Reception, service
2005-2006 KOTSIOU TRAVELAGENCY
-Excursionist, receptionist
EDUCATION AND
TRAINING
1
2013-2014
2011-2012
2009-2011
2008-2009

2. INTERNATIONALAIR TRANSPORT ASSOCIATION (IATA)
-TICKETING
PERSONAL SKILLS
© European Union, 2002-2013 | http://europass.cedefop.europa.eu Page 2 / 3
2010-2012
Mother tongue(s) RUSSIAN/ GREEK
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading
Spoken
interaction
Spoken
production
ENGLISH C1 C1 B2 B2 B2
.
Communication skills Good communication skills gained through my experience as receptionist and
excursionist.
Organisational / managerial
skills
Leadership skills (I was responsible for a team of 3 people while working as store
manager).
Job-related skills Ticketing knowledge, communication and linguistic skills.
Computer skills Good command of Microsoft Office™ tools
Other skills ▪ Reliable
▪ Hard working
▪ Patient
▪ Polite

3. Dear Ms/Mr.
My name is Minaeva Maria, I am 29 years old. I was born in Russia to a Russian father and
Greek mother so I have two mother languages that I speak fluently. Currently I am living in
Greece. I have studied at IATA Ticketing but as you can understand I had hard time finding a
job with my degree so I decided to work for tourism sector.
I have been working in tourism industry for the last 10 years. I started as a receptionist and
excursionist as I speak three languages: Greek, Russian and English, and later I managed to
become store manager. I have also worked at cafeterias, restaurants, beach bars and pool
bars of the hotels I was hired when we were short of personnel.
As a receptionist my liabilities were to make reservations and arrange guests’ departures,
inform them on any last moment changes, solve any problem they faced, and explain any
extra charges. Generally, I was held responsible to be there for our guests at any time and in
any situation, no matter how “small” or “unimportant” it looked.
As an excursionist I was making the reservations, closing Packages, meeting guests at the
airport and accompanying them to their hotels. I was also confirming bookings and providing
any information regarding tours or guests’ staying.
As a store manager I was responsible for the employees (payment, training, supervising),
imports and exports. Furthermore, I kept the accounting papers and did the negotiations with
suppliers.
I have not worked on cruise before but I am an easy learner. My previous experience has also
helped me to better communicate with people. Generally, I am a patient, polite and hard
working person so I believe that I will not face any problem with guests or staff.
Currently I am working at a hotel but it is only for the season, and as soon as I saw the job
positions you are offering I decided to apply as it has always been my dream to get a job in
which I could also travel all over the world.
Thank you for your time.
Minaeva Maria
3