Total interpersonal space devoted to mutual understanding and shared information. Productivity and interpersonal effectiveness are directly related to the amount of mutually-held information

1. Through interpersonal
relationships

2. Prepared By
Kindly restrict the use of slides for personal purpose.
Please seek permission to reproduce the same in public forms and
presentations.
Manu Melwin Joy
Assistant Professor
Ilahia School of Management Studies
Kerala, India.
Phone – 9744551114
Mail – manu_melwinjoy@yahoo.com

3. Power of
Relationships

4. 15 Steps to building
good relations

5. 1. Have a positive attitude

6. 2. Giving

7. JOHARI Window

8. Clipping lion and tit for tat

9. 3. Give honest and sincere appreciation

10. 4. GRATITUDE

11. 5. Talk in their language

12. 6. Never Criticize in public

13. 7. Know
Body Language

14. 90% of communication is non – verbal

15. Proxemics

16. Paralanguage

17. Kinesics

18. Oculistics

19. Visual
construction
Visual
remembered
Auditory
construction
Auditory
remembered
kinesthetic Auditory
digital

20. 8. Be a
good
Listener

21. TYPES OF LISTENING
1.SELECTIVE LISTENING.
2.PSEUDO LISTENING.
3.AGGRESSIVE LISTENING.
4.DEFENSIVE LISTENING.
5.ACTIVE LISTENING.

22. EFFECTIVE COMMUNICATION
IM = UM
INTENDED MEANING = UNDERSTOOD MEANING
Message will be misunderstood to a certain extend
Phone/biscuit

23. Communication is impossible
without action.

24. 1. Draw a circle.
2. Draw a triangle below the circle
3. Draw a rectangle from the right corner of the
triangle.
4. Draw a straight line
from the top most point of the circle.
5.From the end point of the straight line, draw a
rectangle.
6. Draw a triangle from the right corner of the
rectagle.

26. 9. Go the extra mile

27. 10. Be a team player

28. 11. Use the magic of smile

29. 12. Choose
words
carefully

30. How to say
Be short and accurate
KISS – Keep it Short and Sweet
Use positive words

31. 13.Never Argue

32. What is the difference between an Argument
and a Discussion?
1.An argument throws heat; a discussion throws light.
2.One stems from closed mind and other stems from open mind.
3.An argument is an exchange of ignorance whereas a
discussion is an exchange of knowledge.
4.An argument is an expression of temper whereas a discussion
is an expression of logic.
5.An argument tries to prove who is right
whereas a discussion tries to prove what is right.

33. 14. Sense of Humor

34. 15. Remember Names