1. Mansi M Shah
B No.5, B/H. Jain Temple, Usmanpura, Ashram Rd., Ahmedabad – 14
Tel No.: 079-27541973, 98253-20069
Email: mansi_shah_m@yahoo.co.in
Work experience of 14 years in Procurement, Operations, Customer service,
Underwriting, Administration and CRM
CAREER FOCUS
To add value to your organization by my work ethics, commitment, accountability,
attitude, and most importantly results; which will ensure a healthy learning
experience for me and will help contributing to the management and progressive
development of the organization
PROFESSIONAL DETAILS
1. Company – Torrent Pharmaceuticals Limited, Ahmedabad
Work Experience – Working as an Assistant Manager
Department – Procurement since May 2014
Job Responsibilities in Procurement
Abundant experience in Procurement and Vendor Management
• Managed more than 325 events in a year with approx. 4 crores of
procurement with approx savings of 13%
• Procurement of Medical books worth 1 crore with approximately savings of
35%
• Handled special projects like Torrent Pharma – Social Media Marketing
(Including Facebook, Website)
• Procurement of different medical inputs for high end customers
• Procurement of high value gifts like Laptops, Smart phones etc & bulk gifts.
• Developed more than 20 new vendors in the time span of 2.5 years
• Played instrumental role in process alignment and expediation of vendor
payments
• Expertise in skills like Negotiation, Communication, Agreements etc.
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2. 2. Company – Torrent Pharmaceuticals Limited, Ahmedabad
Work Experience – Assistant Manager
Department – Doctor Relationship Management (DRM) from September 2010
to April 2014
Job Responsibilities in Doctor Relationship Management (DRM)
• Relationship building activities for doctors (National level)
• Managing & coordination of all Domestic & International Conferences
• Arranging gifting solutions as per budget
• Field visits of doctors
• Vendor Selection, Negotiation & Payments
3. Company – Max Newyork Life Insurance Co. Ltd.
Work Experience –
Operations as Assistant Manager (August 2008 - September 2010)
Customer Service Executive (April 2007 - August 2008)
Business Support Executive (October 2003 - March 2007)
4. Company – ICICI Prudential Life Insurance Co. Ltd
Work Experience - Sales Support Executive (April 2002- September 2003)
Job Responsibilities:
• Office Administration, managing team of Operations Executives of 2
branches
• Processing of New business
• Processing of Post sales queries
• Walk-in Customer query Handling
• Managing & retention of Irate customers
• Cash management & Banking
• MIS management
• Underwriting Proposals
• Contest designing / launching for business growth
• Adherence to Compliance & Auditory requirements
• Renewals collection & revenue enhancement
• Process audits for different offices
• Six sigma yellow belt project completed on discrepancy reduction
• Tele calling audits
• Making Reports on the performance of the Agents and Managers
• Looking after Agent commission and remuneration
• Handling Pre- recruitment documentation process for agents (i.e. Agent
Licensing & Set-up, Contracting etc.)
• To Support agent promotion activities
• Publishing leaders reports & MIS of various kinds
• Inventory Management & Negative Balance Recovery
• Agency employee Set-up & hierarchy maintenance
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4. 5. Company – Aakar Signs & Prints
Work Experience –
Co-ordinator ( September 1999 - March 2002)
Job Responsibilities:
• Handling the Office adminstration
• Coordinating Manufacturing Process
• Maintaining accounts of the Companies
• Preparing Bills & Challans
OTHER PROFESSIONAL ACHIEVEMENTS
• Certified ISO Auditor in Max New york life Insurance
• Certified / Trained for Six Sigma Green Belt
• Developed a module on soft skill training for customer service team &
trained them.
PERSONAL DETAILS
Date of Birth : 30th
June 1979
Language Proficiency : English, Hindi, Gujarati
Interests : Painting & Reading
Marital Status : Single
Location Preference :
Expected CTC : Open for Negotiation
I certify that above furnished information by me is true to the best of my
knowledge and belief.
Date: 8th
December 2016 (Mansi Shah)
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