This document contains a summary of Amit Krishnani's professional experience and qualifications. He has over 13 years of experience in roles such as Branch Head, Manager, and Operations Head at various banks including HDB Finance Ltd, IndusInd Bank, Axis Bank, and Citibank. His responsibilities included portfolio management, sales management, customer service, compliance, and achieving business targets. He has a Post Graduate Diploma in Business Management and Bachelor of Commerce degree.

1. AMIT H. KRISHNANI
: +91-9925021260
: amitkrishnani@rediffmail.com
SENIOR PROFESSIONAL
Customer Acquisition | Credit Appraising | Customer Service| Branch operations| Collections
An enterprising professional with 13 years of experience in displaying record of achievement in conceiving &
implementing ideas that have fuelled market presence and driven revenues.
Hands on experience of working in locations –Gandhidham, Mumbai, Baroda, Surat, Akola, Wankaner etc
PROFILE SUMMARY
WORK EXPERIENCE
Company : HDB FINANCE LTD.,
Designation : BRANCH HEAD/MANAGER
Period : OCTOBER 2014 TO TILL DATE
Location : GANDHIDHAM (Gujarat)
Handling Products : LAP, PL, GL, AUTO REFIN, EBL
Key Result Areas
 Portfolio Management.(more than 100 crore)
 Asset management to ensure enhanced ROI is maintained and control collection to have better portfolio as per the
bench marks set (national average).
 Branch Profitability.
 To generate new and innovative ideas for business establishments, market penetration, develop new markets and
customized product and processes.
 To study, analyze, suggest and implement prevailing products and trends in market and competitors.
 To enhance revenue generation with proper product mix blend and cross sells.
 To ensure optimum return for “unit” with prevailing higher yield.
Sales Management
Key Account Management
Channel Management
Customer Service
Training & Development
Customer Acquisition
Sales Planning
Team Building &
Leadership
Underwriting
Collections
Branch operations
• Proficient in managing customer service operations inclusive of
implementing short / long term plans; managing teams with focus on
excelling business targets & service delivery metrics.
• Skilled in developing and deploying quarterly and annual sales plans,
programs and policies for company; backing all cross-company sales
objectives such as budgets preparation, forecasting of sales targets,
training and development of the team, identifying and starting new
locations/marketplaces
• Competent in engaging stakeholders including vendors, marketing
teams and dealers for ensuring that common goals are achieved
• Expertise in leading business planning and performance management
of channel partners
• Expertise in training and motivating team; experience in all type of
sales functions, channel sales, direct sales, distribution sales, corporate
sales, industrial sales, telesales; capability to operate in product/sales
support
• An effective communicator with relationship, leadership, planning,
coordination and analytical skills with skill to view the larger picture,
taking business-critical decisions

2.  To have a control on various indicators like Cost/per employee.
 New customer acquisition and Refinance to eligible existing Borrower base.
 Team bonding, motivation & discipline.
 Process/ Quality improvement measured by satisfactory audit results and reducing non-starters, delinquency
 To have root cause analysis for the problems underwent if any during process and operations and provide meaningful
resolution to it.
Highlights;
 Achieved Business targets consistently month on month.
 Got named under TOP 10 Branch ranking PAN India in multiple months across various products(LAP and
Gold Loan).
Company : INDUSIND BANK LTD.,
Designation : BRANCH HEAD/MANAGER
Period : DECEMBER 2012 TO AUGUST 2014
Location : GANDHIDHAM (Gujarat)
Key Result Areas
• Ensuring successful audit rating in the structure visit and compliance audit
• Ensuring proper compliance and process is followed in every department at branch level
• Proper kyc is followed while opening the accounts.
• Proper Execution of AML guidelines while performing day to day transactions
• Vendor management for the branch & Control on administrative expenses to be kept at the minimum
• Proper training of the staff so as to make them capable of handling routine operations running in the perfect manner.
• Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and
Customer Relationship Management
• Ensure achievement of overall Branch Targets by generating business and cross sales (CASA, Demat, Credit Cards,
MFs, Insurance, Assets, Term Deposits, Wealth management, & Forex)
Company : AXIS BANK LTD.
Designation : BRANCH HEAD
Period : JAN 2011 TO NOVEMBER 2012
Location : Wankaner (Gujarat)
Key Result Areas
• Responsible for entire branch operations of the branch
• Ensuring successful audit rating in the structure visit and compliance audit
• Ensuring proper compliance and process is followed in every department at branch level
• Proper kyc is followed while opening the accounts.
• Proper Execution of AML guidelines while performing day to day transactions
• Vendor management for the branch
• Control on administrative expenses to be kept at the minimum

3. Highlights;
Awarded by the CEO shikha sharma for sharing the best practices/ideas in the entire country
• Successfully setup Wankaner Branch on following parameters.
Company : CITI BANK N.A.,
Designation : BRANCH OPERATIONS & SERVICE HEAD
Period : July 2006 to Jan 2011
Till date have worked at 4 different Places (Surat, Mumbai, Nanded & Akola)
The primary goal of this function was to achieve overall service & quality objectives stated by the business, including the customer
satisfaction scores. Further, to ensure that the branch complies with all local & Citigroup guidelines from a process & control
standpoint so as To enhance Citibank image as a good corporate citizen.
Key Result Areas
2) Process Improvement • Tracking Problem Incidences
• Reviewing/Streamlining processes and TAT improvement
3) Ensure a high standard on
compliance & controls in the
branch
• Ensuring that all regulatory, statutory & compliance standards are met.
• Focusing on self-assessment of branch transactions/processes
• Complying with the escalation process on TOD’s.
• Working towards achieving a satisfactory audit rating.
4) Maintain a high level of
employee morale & satisfaction.
• This is an ongoing activity, which is achieved thru continuous feedback sessions
with employees, service meetings, huddle, and job rotation.
• Supporting & guiding the team thru new processes, business initiatives, contests &
enthusing them in active participation in branch events.
• Giving recognition to service champions thru mail messages, escalation to seniors,
service awards, and promotions.
• A training calendar prepared at the beginning of the year & training needs identified
& incorporated in individual goals.
5. Expenses monitoring  Tracking branch expenses to ensure prudent expense management.
 Ensuring that each person works towards expense controls in their respective work
areas.
Highlights;
• Promoted as Branch Operations and Service Head within 20th month of joining.
• Received Certificate of Excellence for contributing towards sourcing CITI GOLD ACCOUNTS.
• Successfully setup Nanded Branch on following parameters.
o Assets Procurements o Legal Compliance
o Bank Internal Systems. o Vendor Management
•

4. Date of Birth : December 19
th
1980
Corr. Address : Plot No.643/B, Sapna Nagar, NU-4, behind IFFCO Colony, Gandhidham – 370201, Kutch [Gujarat]
Languages Known : English, Hindi, Gujarati, Sindhi, Marwadi, Kachchhi & Marathi
Hobbies : Visiting new places, Playing Chess & Both version of Tennis
o Assets Procurements o Legal Compliance
o
Ban
Company : ABN AMRO BANK
Designation : OFFICER – CASH AND REMITTANCE
Period : April’05 to July 06
Place : Baroda
Key Result Areas
handled cash (payments/receipts) funds transfer, ATM (bank site) and Vault custodian, Inward and outward
remittance.
Highlights; Caught hold of three frauds on the cash counter during my tenure at Abn Amro Bank.
Company : HDFC BANK LTD
Designation : RETAIL EXECUTIVE (PERSONAL BANKER/TELLER)
Period : April’04 to April 05
Place : Gandhidham
ACADEMIC DETAILS
 PGDBM – (2002-2004) Tolani Institute of Management Studies, Adipur, Specialization: Marketing.
 Bachelor of Com. – (1998-2001) Gujarat University, with Advanced Accountancy as a principal subject.
(Secured distinction marks in principal subjects (A/c’s. 83 & Stats. 77)).
 AMFI -- (2013) Advisor module
 IRDA -- 2013
 NCFM -- (2008) Depository Module
PERSONAL DOSSIER