1. Manikandan Subburaj
+971565727560
megamanikandan@gmail.com
Career Objective
To secure a position that will lead to a lasting working relationship in the field of
automobiles.
Summary
Over all 6 years of work experience at the level of Service Advisor at different dealers offices.
SKILLS AND ABILITIES
 Methods, techniques, parts, tools and materials used in the maintenance and repair of
vehicles.
 Operation and maintenance of a wide variety of hand power tools, shop tools, and
automotive and electrical test equipment
 Understanding of basic automotive techniques related to repair and servicing of
automobiles
 Ability to follow oral and written instructions with attention to detail
 Willingness to learn new and innovative automotive technologies
 Establish and maintain cooperative working relationships with those contacted in the
course of work to include the public
 Perform detailed daily record keeping and reporting
 Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team‐based environment and achieve common goals
Work Experience
MASC‐MULTIBRAND‐ABUDHABI,UAE
Duration January 2015 to TILL NOW
Role Service Advisor ‐ Service
Same as below.
Rajshree Ford‐INDIA
Duration January 2013 to October 2014
Role Service Advisor ‐ Service
KEY RESPONSIBILITIES
 Technically understanding the customer needs and requirements and accordingly raise
Service Orders.

2.  Provided detailed explanation on jobs to be carried out on vehicle.
 Provided detailed explanation and technical justification for additional repairs with
cost Estimate and obtained approval from customers.
 Advise customers on the required vital jobs.
 Selling Value added Services, Service Contracts and accessories.
 Made every effort to resolve Customer Complaints and ensure customer has positive
ownership experience.
 Regularly followed up with Workshop controller and technicians on his vehicles and
update Customers regularly on the job progress and ensure delivery of the vehicle at
the promised time.
 Raised special orders for parts not available and follow up and keep customer
informed.
 Follow up payments of credit customers and ensure collection within stipulated time.
 Regularly monitored orders raised and ensured timely billing.
 Performed post service follow up to ensure customer satisfaction.
 Followed all company safety policies and procedures, and immediately report any and
all accidents to the manager.
Anamalayas Toyoto Services‐INDIA
Duration January 2012 to December 2012
Role Service Advisor – Service
DUTIES AND RESPONSIBILITIES
 Interpreting customer concerns and comments and liaising with technicians.
 Liaison with customers about any additional work required.
 Greeting customers and scheduling services.
 Estimating time and costs associated with repairs.
 Handling customer complaints.
 Responding to customer requests.
 Tracking the vehicle through the workshop.
ABT Maruthi, Madurai‐INDIA
Duration January 2009 to December 2011
Role Service Advisor – Bodyshop

3.
DUTIES AND RESPONSIBILITIES
 Communicate with service customers to determine the nature of the mechanical
problems.
 Test drives the vehicle with the customer if there is any question regarding the nature
of the problem.
 Inspect all vehicles for bodywork, notify the customer if work is needed and provide
an estimate for body shop work.
 Schedule appointments using dealership approved forms.
 Advise customers on the care of their cars and the value of maintaining their vehicles
in accordance with manufacture’s specifications, using maintenance menus.
 Keep a daily log of repair orders written, status as well as carryovers.
 Handle minor customer complaints and misunderstandings.
 Communicate the need for additional work when needed; explain the details to the
customer, including the additional cost and time consideration and document properly
on repair order.
 Follow up progress of each repair order during the day, contact customers by
telephone regarding changes in the estimate or time promised.
 Handle telephone inquiries regarding work in process and appointments and return
phone messages promptly.
 Deliver vehicles to customers and answer any questions, review work performed and
explain charges and coverage.
Sonata India Industries ltd‐INDIA
Duration August 2008 to January 2009
Role Quality engineer
Sonata India Industries Ltd., is an automobile spare parts manufacturing (clutch plate, clamps,
spacer,
bush) company.
JOB RESPONSIBILITIES
 Planning for manufacturing the product according to date of dispatching.
 Planning the Raw material according to the order of the companies
 Incoming raw material inspection and material test report.sss
 Line inspection report every hour when machining is going on.
 Final inspection should be done when the time of dispatching.
 Maintaining proper inspection report.
 Quality records and inspection report, checking whether the reports are
properly followed according to ISO 9001:2000.
 Taking a part of in‐charge in the office.

4. Kakatiya Engineering Equipments Private
Limited.‐INDIA
Duration July 2006 to July 2008
Role Unit Supervisor (Sponge Iron Plant)
Kakatiya Engineering Equipments Private Limited is specialized in Sponge Iron Plant, Cement
Plant, Sugar Plant, Pipeline Work and BHEL jobs.
Projects: 50 TPD, 100 TPD and 300 TPD in sponge iron plant, sugar plant and Godavery grip
irrigation project (pipeline)
JOB RESPONSIBILITIES:
 Supervise, monitor and coordinate the activities of production and
operating
Workers such as welders, fitters, gas cutters, grinders, fabricators and
helper.
 Visual weld inspection at fabrication shop floor.
 Conducting required NDT as per specification.
 Preparation of test packs for inspection.
 Preparation of work schedule as per targets.
 Conducting welder performance qualification.
 Preparation of all quality documents.
Educational Qualification
 B.E (Mechanical Engineering) from KLN Engineering College, Madurai with Anna
University in 2006
 Diploma in Mechanical Engineering from Thanapandian Polytechnic College, Madurai in
2003
Personal Skills
 Team facilitator and Hard worker
 Ability to work under deadline durations and in team environment
Personal Details
Date of Birth : 13th
July 1984
Sex : Male
Marital Status : Married
Hobbies : pencil art, music &Cricket
Languages known : Tamil, Telugu, Hindi, English

5.
Declaration
I hereby declare that the information furnished above is true to the best of my
knowledge.
Place :
Date :
(Manikandan.S)