2. WHY LEARN COMMUNICATION
SKILLS?
To deal with client
To Better our professional skills
To communicate with other people
To effectively engage with our family
4. Extensive studies in communication have shown that people
understand:
7% of the words you are saying
38% of the tone you are using
55% of the body movements you are doing
5. VERBAL COMMUNICATION
Verbal communication entails the
use of words in delivering the
intended message. The two major
forms of verbal communication
include written and oral
communication.
NON-VERBAL COMMUNICATION
Nonverbal communication entails
communicating by sending and
receiving wordless messages.
8. TIPS FOR CLEAR AND SIMPLE
COMMUNICATION
Think about what the message is you are trying to get through
Tell people enough, but not too much
Tell (short and meaningful) stories to get your point across.
Ask yourself "So what".
Use visuals and hands-on to get your point across
9. HOW TO IMPROVE THE CLARITY OF
YOUR COMMUNICATION
Consider Your Audience
Say what you mean and mean what you say:
Avoid Jargon
Keep it Short and Simple
Ask for a Playback
Over-Communicate
Choose the Right Medium for the Message
