IBM Sterling B2B Cloud Services
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Learn about flexible cloud technologies and expert services to optimize your dynamic business network. This guide provides an overview of the IBM B2B integration cloud portfolio, including: IBM Sterling B2B Collaboration Network; IBM Sterling File Transfer Service; and capabilities including mapping, transformation, community enablement, fax conversion, e-invoicing, and more.
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IBM Sterling B2B Cloud Services
- 7. Flexible Solutions and Expert Services IBM® Sterling B2B Collaboration Network IBM® Sterling B2B Integration Services • Enables secure integration with external business partners • Extends your electronic community to include more partners Access to over 300,000 pre-connected trading partners Flexible solutions and expert services to reduce the time and complexity of securely integrating with 100% of your business partners IBM ® Sterling B2B Cloud Services
- 9. Your Company Your Business Community B2B Integration •Global B2B Network •Business Continuity & Security Services •Business focused SLAs •Mapping & Translation Services •Supplier Portal, Managed AS2, Fax to EDI •Partner Onboarding Services • Data and Business Process Visibility Process Visibility Cloud platform for delivering B2B Integration and visibility IBM ® Sterling B2B Collaboration Network
- 10. A Single Secure Connection for Global Community Reach Communicate securely with global partners regardless of protocols or gateway • Mailboxing and Mailslotting o Enables the processing and delivery of messages • Support for multiple communication protocols and transport methods o Encrypted delivery ensures security • Support any data format o Enables the customer to trade with who they need to • Interconnect gateways • Access to public, private and government interconnects • Data Archival o Provides 35 days of historical access to messages
- 14. • In-network translation supporting: o EDI to EDI o EDI to Proprietary o Proprietary to EDI o EDI to XML o XML to EDI o XML to XML o XML to Proprietary o Proprietary to XML IBM ® Sterling Mapping Services IBM ® Sterling Transformation Services
- 16. Electronic B2B Community Extend your electronic B2B community to partners and customers regardless of their technical expertise or size IBM ® Sterling Fax Conversion Services IBM ® Sterling Supplier Portal Your Company IBM ® Sterling B2B Collaboration Network
- 17. Value in Automating There is value in automating even small trading partners • The cost is in the manual processing of a document, regardless of volume per partner • Assume the processing of an order or invoice costs $10 o 100 partners x 1000 transactions x $10 = $1M o 1000 small partners x 100 transaction x $10 = $1M • Automation = improved cost savings & profitability
- 18. • Faster turnaround on important business documents o P.O.s, invoices, order acknowledgements, advanced shipping notices, etc. • More accurate data sent and received o No re-keying, fewer errors, less rework • Reduced labor, transaction and operations costs o Cheaper to process transactions electronically than manually Extends B2B capabilities to non-EDI partners to exchange business documents electronically over the Internet IBM ® Sterling Supplier Portal IBM® Sterling Supplier Portal Your Company IBM ® Sterling B2B Collaboration Network
- 19. • Improved efficiencies throughout your supply chain o Every link in supply chain is strengthened o Entire supply chain comes into compliance with your electronic standards • Improved internal business processes o Improves cash flow and inventory processes Extends B2B capabilities to non-EDI partners to exchange business documents electronically over the Internet IBM ® Sterling Supplier Portal IBM® Sterling Supplier Portal Your Company IBM ® Sterling B2B Collaboration Network
- 20. • Gain the benefits of electronic documents without requiring your partners to change their manual trading behavior • Enables electronic communication with small business partners that lack technology and resources • Small business partner does not have to change how they do business • Converts fax documents to any standard electronic format o Image such as fax, email or postal mail to any electronic format including EDI o EDI to Fax Replaces paper-based processes with automated delivery, confirmation, archiving, and document tracking IBM® Sterling Fax Conversion Service IBM® Sterling Fax Conversion Services Your Company IBM® Sterling B2B Collaboration Network
- 21. | 21 Additional Community Enablement Services Simplifying business processes and partner expansion
- 22. Simplify the Setup and Management of AS2 Connectivity • Comply with AS2 mandates without the expense of having to build complex infrastructure for secure Internet communications • Enables non-AS2 capable partners to communicate with AS2 capable partners • The Managed AS2 Gateway utilizes a customer’s digital certificate and URL. Data is ‘signed’ as the sponsor company IBM ® Sterling Managed AS2 Gateway Sterling Collaboration Network Managed AS2 Gateway AS2 AS2 AS2 AS2 Your Company IBM® Sterling B2B Collaboration Network EDI
- 23. • Four Community Building Programs o Conversion Assistance o Survey o Recruitment o Document Certification IBM ® Sterling Community Development Services Onboard partners faster, automate document exchange quicker
- 24. • Rapidly enable global partners, regardless of size, by providing quick, scalable & easy options for electronic compliance • Maximize integration ROI by enabling 100% electronic participation • Provide additional options to smaller partners without requiring additional infrastructure or resources IBM ® Sterling Community Development Services Onboard partners faster, automate document exchange quicker
- 27. Real-Time B2B Integration Data Management • Reports: analyze and report on divisional, department, customer, or supplier transaction activity • Alerts: create and send alerts based on critical business process parameters • Customer Center provides visibility into product information, a knowledgebase for issue resolution and self service tools for reporting and managing issues
- 28. IBM® Sterling Supply Chain Visibility • Extends process visibility by displaying the entire business process • Provides both transaction status and the state of the process Purchase Order ASN Purchase Order TMS Demand Planning MRP Replenishment Procurement Plan Supply Shipment Status WMS PaymentInvoice ERP/ Financial Supply Chain Management Logistics Finance PO Commit Receipt Single View IBM Sterling B2B Collaboration Network
- 29. | 29 B2B Process Applications High value applications without the support and infrastructure costs
- 30. • Reduce the risk, cost and complexity of cross border tax compliant electronic invoicing • Automates both buyer and supplier electronic invoice processes in compliance with country specific tax regulations, reducing corporate risk and exposure, and improving operational efficiencies • Signature Services o Apply all required advanced electronic signatures using authorized certificate authorities to create a tax compliant legal invoice IBM ® Sterling e-Invoicing
- 31. • Validation Services o Confirm all required advanced electronic signatures are valid and were applied appropriately to all legal invoices • Archive Services o Online access to all valid invoices archived for the required individual country timeframes • Also available as an on-premise solution IBM ® Sterling e-Invoicing
- 32. IBM ® Sterling Data Synchronization Manager Communicate valid product data to retail customers via the Global Data Synchronization Network (GDSN): o Meet data synchronization mandates on time and inexpensively o Reduce the number of resources necessary to support changing standards and technology associated with the GDSN and XML o Reduce errors in promotions, orders, and invoices
- 33. Flexible Cloud Solution Simplified partner integration and communication • Connect to any partner, anywhere, using any data type with a single, secure, reliable connection o Global reach to over 300,000 pre-connected trading entities with connections to over 100 public and private networks • Easily expand your B2B trading community with Sterling Community Development Services The flexible cloud solution for reliable, secure B2B Integration and visibility IBM ® Sterling B2B Collaboration Network
- 34. Flexible Cloud Solution Automate costly manual business processes • Eliminate the majority of processing costs associated with exchanging paper based documents with partners through solutions like Sterling Supplier Portal, Sterling Fax Conversion Service, Sterling e-invoicing, and Managed AS2 Gateway Optimized B2B performance • Improve strategic decision making with real time visibility into your B2B operations • Reduce the time required to on-board new trading partners • Predict B2B costs with a pay-for-use service model The flexible cloud solution for reliable, secure B2B Integration and visibility IBM ® Sterling B2B Collaboration Network
- 37. B2B Integration B2B Process Mgmt Community SupportProcess Visibility •Trading Partner Help Desk •Trading Partner Integration Services • Data and Business Process Visibility • Transition Services • Document Process Management • Integration Services •Enhanced/customized Support • Program Management •Global B2B Network •Business Continuity & Security Services •Business focused SLAs •Mapping & Translation Services •Supplier Portal, Managed AS2, Fax to EDI •Partner On-boarding Services IBM ® Sterling B2B Integration Services
- 39. Operating all or part of a company’s B2B integration infrastructure and processes B2B Integration Infrastructure Secure and scalable to support the increasingly complex ways global trading partners want to do business B2B Process Management Skilled and experienced people required to optimize B2B business process Community Support Multi-lingual and multi-time zone support to meet the expectations of the extended global trading community B2B Visibility Trading partner connectivity requirements to eliminate manual processing errors and enable a single real-time view across the supply chain.
- 40. Real-Time Processing Expanding the reach of B2B with Web Services • Provides B2B document exchange and document enrichment via web services • IBM® Sterling Process Enrichment Service - Provides the ability to take a standard B2B document flow and connect out to a web service source o Validate information within the business document o Obtain additional information to enrich the business document
- 41. Real-Time Processing • IBM® Sterling Synchronous B2B Process Service o Provide partners with real-time website inquiry and response processing o Synchronously exchange supply chain documents and messages regardless of differing web services interfaces • Available with IBM® Sterling B2B Integration Services (managed service) • Benefits o Trade electronically with larger partner base o Improve customer service and satisfaction o Leverage existing investment in Sterling B2B Integration Services to expand reach to web services
- 42. Providing Measurable Business Benefits IBM ® Sterling B2B Integration Services • Facilitate growth o Pay-as-you use model provides the resources to rapidly grow and adapt your B2B community without high capital expense o On average, the shift to Sterling B2B Integration Services pays for itself in 9.4 months* • Reduce B2B total cost of ownership o On average, for every $1.00 invested in Sterling B2B Integration Services, realized $3.57 in reduced costs, increased productivity, and other business benefits.* o 121% Reduction in the cost of supporting trading partners* *Business Value of Sterling ManagedServices for B2B Integration,IDC White Paper, 2009The IDC references is from a white paper which we have the rights to until the end of September 2012
- 43. IBM ® Sterling B2B Integration Services • Accelerate B2B collaboration o Roll out new products and services faster by using our expertise to provide global trading partner support o Faster onboarding meant an additional nine days of revenue per new partner, resulting in $295 in increased profitability per partner.* *Business Value of Sterling Managed Services for B2B Integration, IDC White Paper, 2009 The IDC references is from a white paper which we have the rights to until the end of September 2012 Providing Measurable Business Benefits
- 46. What it Does IBM® Sterling File Transfer Service • A cloud service for file based business interactions with trading partners • What it does o One-to-many connectivity for file transfers with partners o Automates and processes inbound and outbound files in the cloud o Supports broad trading partner requirements for format, protocol, and file size o Manages your partners and their connections with IBM skilled personnel
- 47. How it is Delivered IBM® Sterling File Transfer Service • How it is delivered o As-a-Service – Through IBM® Sterling B2B Cloud Services o All Partner setup and support services performed by IBM’s skilled personnel o On-line real-time visibility & reporting through IBM® Sterling InFlight Data Management
- 48. What it Allows Customers To Do IBM® Sterling File Transfer Service • Create a single, secure, reliable connection to reach partners without capital expenses • Minimize the need for unique on-premise B2B file transfer software solutions • Meet the growth in demand for B2B file transfer activity more quickly • Minimize the need for on-premise staff to manage and monitor B2B file transfer activity • Gain visibility and governance oversight of all B2B file activity
- 49. How Do I Know I Need it? IBM® Sterling File Transfer Service How do I know I need it? • Shortage of capital budget & skilled staff to invest in, or to manage B2B file transfer infrastructure & activity • High volume of unmanaged and highly unsecure data is exchanged • Costs to manage and troubleshoot data exchange activity are too high
- 50. How Do I Know I Need it? IBM® Sterling File Transfer Service How do I know I need it? • Onboarding trading partners takes too long and delays revenue opportunities • Limitations in existing systems/processes drive the addition of new file transfer solutions o Adding new servers, software, & connections
- 51. What Differentiates IBM? IBM® Sterling File Transfer Service What differentiates IBM? • Proven – “Dial tone” reliable B2B Cloud Services infrastructure built with the 30+ year pedigree of IBM’s (legacy IBM Sterling) market leading B2B & MFT software • Expertise – Skilled professionals to optimize your B2B file transfer operations • Portfolio – Compliments IBM’s market leading MFT software & B2B Cloud Services
- 53. Value Opportunity The IBM® Sterling File Transfer Service • Simplify B2B file transfer processes o Consolidate redundant file transfer servers, software, and partner connections and leverage IBM’s expertise and experience to optimize the delivery of B2B file transfers • Grow your business o Leverage our cloud based, scalable B2B file transfer infrastructure and support services to respond to business demand
- 54. | 54 IBM® Sterling B2B Cloud Services Providing the technologies and services for comprehensive B2B integration
- 56. Solving Today’s Top Business Challenges Top Business Challenges Sterling B2B Cloud Services Lack of real-time business process visibility • End-to-end process visibility • Centralized dashboard for tracking business process activities • Real-time alerting Limited IT and business resources to implement and manage B2B infrastructure and projects • Resources to design, deploy and operate an optimized B2B integration solution • Community enablement and management IBM ® Sterling B2B Cloud Services
- 57. Situation A large distributor needed a cost-effective and efficient way of doing EDI with their suppliers. They also wanted to improve their own B2B functionality because their current system no longer met their needs. Solution • IBM® Sterling Webforms™ • IBM® Sterling B2B Collaboration Network • IBM® Sterling B2B Integrator Distribution Scenario
- 58. Value/Benefits • Improved throughput of orders • Increased data accuracy • Decreased invoice discrepancies • Increased customer satisfaction • Improved supply chain performance • Reduced internal costs Distribution Scenario
- 59. Situation Need to provide the customer with an overall experience that makes them want to continuing doing business with them Solution • IBM® Sterling B2B Integrator • IBM® Sterling B2B Collaboration Network Manufacturing Scenario
- 60. Value/Benefits • Eliminate manual processes • Increase data quality • Decrease process delays • Improve customer satisfaction • Quickly rescale internal and external users Manufacturing Scenario
- 61. About Lightwell | 61 • Services and solutions for B2B Integration and Commerce • Team of 200+ consultants with with decades of B2B Integration, eCommerce, Order Management, and Managed File transfer experience • IBM Premier Business Partner • Over 1000 successful IBM B2B integration solution engagements