БМ15

1. From Analogue to Digital
From operator to service provider
Johan Balijon, head of Global Services,
Orange Business Services Russia & CIS

2. the world is changing
socialcloudinformationmobile

3. digital
Digital transformation in action

4. Business Transformation
Factors changing Business
?
§ Customer demands and preferences change
§ New Technology
§ Competitive landscape changes

5. Leads to new and more complex customer
requirements
Connectivity remains important as the basis, customer service requirements have
a much wider scope
§ Retail: Need to provide a digital experience in the store – wifi, security, mobile
mobile devices, applications
§ Healthcare: monitor devices and patients remotely – security, M2M, storage,
Iaas, Saas
§ Research & Development: need for scalable analysis platform with very fast
provisioning - highly flexible Iaas, security, connectivity
§ Manufacturing: need for fully integrated communication & collaboration: UC
Paas, connectivity, managed mobile devices, contact center Paas
On top off the individual services: end-to-end integration & management has
become critical

6. How did we respond
§ Service Provider
– Provide diverse services on top of a well established common
infrastructure centred around Xaas
– Be able to integrate and offer an end-to-end solution and experience
§ Have a clear vision and strategy on Digital Transformation
§ Create an eco-system of services that complement each other and
integrate:
– Functionality
– Provisioning
– Management
§ The total result must be more than the sum of the components

7. каждый сервис как инструмент достижения целиCollecting the parts is one thing

8. thank you