1. Why Universal
To Customized training
Design and Implementation
Understanding?
Training is not academic! At UU we
Unified Communications relies on
At UU our expertise in Unified Commu-
understand that only qualified instruc-
every part of the networked ‘universe’.
nications is unparalleled. What sets us
tors can properly train on the nuances
We understand how each component
apart is that in addition to understanding
and complexities of Cisco Technolo-
of your network can impact IP telepho-
the Cisco suite of applications that en-
gies. Our instructors experience com-
ny. This deep ‘understanding’ allows
able voice and other advanced features
bines aspects of real world design,
us to prevent problems while ensuring
on your network, we also understand
implementation, and
integration. We seamlessly upgrade
the underlying technologies that are
administration. This
and/or install infrastructure expanding
required to successfully design, imple-
real world experi-
your universe to leverage the full ad-
ment and maintain your solution.
ence combined with
vantage of Cisco Unified Communica-
good instructional
tions benefits: simplicity, efficiency and
Cisco technologies are
skills translates into
increased productivity.
our core business. We
a unique training ex-
understand that Cisco
perience. At UU every training event is
products interact with
conducted with the goal of successfully
every part of your voice
imparting our instructors experience
and data networks. Our
into tangible results for each attendee.
goal is to ensure that
Our training services keep our engi-
we provide you with a
neers up-to date: since we keep current
seamlessly integrated,
with the latest products, technologies
efficient, manageable
and efficiencies we are able to ensure
solution. We treat your network holisti-
that our clients do as well.
cally and we understand that a suc-
cessful project requires more than just
Every customer and each training
configuring Cisco equipment. It hinges
requirement is unique. Most training
on the Cisco products you purchased
engagements will require some level of
integrating properly with other existing
customization and will fall into one or
components ranging from PBXs and
more of the following 5 general catego-
operating systems to directories and
ries: Computer Based, Instructor Lead
custom applications.
End-User, Administrative, Formal In-
Our
structor Lead Classroom, and Custom-
Understanding
We look forward to helping you with
of the underlying ized Onsite Technical Training.
your technology and training needs.
infrastructure is our
competitive differentiator.

2. “Best In Class” Services
We offer the very “best in class” services from
presales and design consulting to day 2 sup-
port and customized training. Additionally, we
CallManager
offer the government and corporations unique
buying and leasing capabilities.
Unity
IPCC Express
Presales
Contact Us:
Universal Understanding, LLC
MeetingPlace
Universal
Customized
Understanding’s 325 East Church Street
Design
Training
Jacksonville, FL 32202
mission is to enable
Telepresence
partners to successfully
(877) 864-7787
and with confidence under-
1 877 VoIP R US
Security
take and complete techni-
www.uullc.net
cal projects they could
not deliver on
Cisco Authorized
Day 2 Support
their own. Implementation
Help Desk
training
End-User Training
Integration
Cisco’s only SDVOSB & HUBZone
Your Network IS Your Universe
Your Network IS Your Universe certified Advanced Unified
Communications Partner
Our Partners
Our combined list of customers is exhaustive
DUNS: 602495074 GSA: GS-35F-0282U
and our combined resources are formidable. HUB Zone: 27789 Cage Code: 42NF9
The UU approach allows for flexibility and NAICS: 334210, 334290, 423430, 517310, 517919,
speed in assisting our clientele. 519130, 541512, 541513, 541519, 561110, 561421,
561422, 561499, 611420, 611710