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ReadyCloud®

Collaboration
Improved staff collaboration, delivered via the cloud, that integrates with your
existing systems…It‟s Faster, Smarter, Better…


© 2010 Cisco and/or its affiliates. All rights reserved.
• Capital expenditure budgets are under pressure


• Relationships with staff, customers and partners rely more than ever on being
       integrated and connected

• Advancing technologies give you new options, but complexity can make them
       hard to manage

       Supporting an increasingly dynamic and complex environment is becoming
       the “norm”


© 2010 Cisco and/or its affiliates. All rights reserved.                  Cisco Confidential   2
Cloud is an enabler & accelerator for collaboration

                                                                CEO
                                                                                                                      CIO
                                                                 Speed of innovation
                                                                                                                        Empower the business
                                                                  Workforce productivity
                                                                                                                         Improve agility
                                                                   Operational effectiveness
                                                                                                                      Operate efficiently




                                               Employees, Customers,                            IT Director
                                               Partners                                         UC buyer
                                                  Anywhere, any device, any content            Desktop buyer
                                                                                               Contact centre buyer


© 2010 Cisco and/or its affiliates. All rights reserved.                                                                       Cisco Confidential   3
• Enables new, agile ways of doing business


• You can get up and running quickly and with low investment


• Pay for what you need, rather than investing heavily in equipment


• Provide the right tools for each person, rather than everything for everybody


• Concentrate on running your business, rather than running your systems



© 2010 Cisco and/or its affiliates. All rights reserved.                   Cisco Confidential   4
• Business units are becoming more demanding of I.T.


• Customers expect outstanding service experiences


• Lots of “cloud” providers with differing levels of infrastructure and service
       investments are available

• Customers are demanding data sovereignty


• Integration between systems



© 2010 Cisco and/or its affiliates. All rights reserved.                      Cisco Confidential   5
Productivity             Innovation                Growth

  How much ‘Cloud’ is good for my business?




  ?             How do I migrate to the cloud?



                     ?
                                              ?
                                                   ?
                                 Can I mix on-prem and cloud?



            Collaboration Platform
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   7
Brings your staff, systems and information together while
                                                                   still leveraging your existing investments

                                                                                     Integration




  Simple & rich                                                 Connects disparate          Designed to easily        Mesh your voice, video,
  communications tools                                          applications (CRM,          interface with existing   data and collaboration
  for your staff                                                contact centre)             on-premise solutions      environments



© 2010 Cisco and/or its affiliates. All rights reserved.                                                                           Cisco Confidential   8
ReadyCloud Collaboration gives you the control
                                                             and flexibility to meet your business needs

                                                                                      Control




 Progressive roll out to                                      Manage staff profiles        Scalable and adaptable   Remain current with
 suit your needs                                              through easy to use          to meet changing         ever-green upgrades
                                                              portal                       circumstances



© 2010 Cisco and/or its affiliates. All rights reserved.                                                                         Cisco Confidential   9
Save your focus – and your capex – for your core
                                                                               business
                                                                                      Cloud hosted




Avoid investment that                                          Minimise in-house IT          The hassles of upgrade   Lower TCO than
locks you into today‟s                                         costs                         management become a      on-premise deployment
technology                                                                                   thing of the past


© 2010 Cisco and/or its affiliates. All rights reserved.                                                                          Cisco Confidential   10
•      Greater staff productivity

•      Reliable cloud infrastructure that gives you the flexibility to use as business demands; it can be scaled
       up and down based on your requirements

•      Locally hosted in Gen-i‟s Tier 3 data centre allowing you to meet data sovereignty requirements with
       the option of geo-redundancy

•      Integration with WAN, SIP trunking and other cloud and voice services provides you with a single point
       of accountability

•      Helps you reduce capital IT costs

•      Frees up your focus and time as Gen-i looks after your service

•      Control of your staff profiles via a simple self-service portal



© 2010 Cisco and/or its affiliates. All rights reserved.                                              Cisco Confidential   11
Create collaborative
            Create collaborative
               environment                                 Enable mobility   Empower with video
               environment

© 2010 Cisco and/or its affiliates. All rights reserved.                                    Cisco Confidential   12
Corporate datacentre
    Challenges
    • Disparate and evolving collaboration platform
                                                                                      Storage      Computing   Networking
                                                                                                                                            PSTN
    • People, support and costs across many locations
    • Hard to justify upgrading legacy for „better‟ voice and apps




                                                                                                                                                  Remote
Head Office                         Regional Office           Branch Office   Branch Office         Regional Office         Regional Office
                                                                                                                                                  Employees
Vendor A                             Vendor A                 Vendor B        Vendor B              Vendor C                Vendor D
Feature Set 1                        Feature Set 2            Feature Set 1   Feature Set 2         Feature Set 1           Feature Set 1
                                                                                                                                                       Vendor A
                                                                                                                                                       Vendor B
                                                                                                                                                       Vendor C
                                                                                                                                                       Vendor D
                                                                                                                                                       3rd party X
                                                                                                                                                       3rd Party Y

   © 2010 Cisco and/or its affiliates. All rights reserved.                                                                                 Cisco Confidential   13
Storage   Computing   Networking




                                                                  Corporate Datacentre
                                                              Storage    Computing   Networking          Presence & IM                      Mobility

                                                                                                                              Call
                                                                                                         Video              Manager         Meetings
                                                                                                                            Feature
                                                                                                         Collaboration       Set 2          Social




                                                                                                                                                           Remote
Head Office                         Regional Office             Branch Office        Branch Office   Regional Office         Regional Office
                                                                                                                                                           Employees
Call Manager
Vendor A                             Call Manager
                                     Vendor A                   Call Manager
                                                                Vendor B             Call Manager
                                                                                     Vendor B        Call Manager
                                                                                                     Vendor C                Call Manager
                                                                                                                             Vendor D
            2
Feature Set 1                        Feature Set 2
                                                 1              Feature Set 2
                                                                            1        Feature Set 2
                                                                                                 1               2
                                                                                                     Feature Set 1                       2
                                                                                                                             Feature Set 1                                Call
                                                                                                                                                               Vendor A
                                                                                                                                                                Manager
                                                                                                                                                               Vendor B
                                                                                                                                                                  Feature
                                                                                                                                                               Vendor C
                                                                                                                                                                   Set 2
                                                                                                                                                               Vendor 1 D
                                                                                                                                                               3rd party X
                                                                                                                                                             BYOD /
                                                                                                                                                               3rd Party Y
                                                                                                                                                             Work Your Way
  Social                               Video                     Presence & IM        Mobility        Meetings                 Cust. Collab
   © 2010 Cisco and/or its affiliates. All rights reserved.                                                                                          Cisco Confidential      14
Continued evolution

     Applications                                                                    Platform
     Unified Communications                                Collaboration              Management platform



                                                                                           Service fulfilment
                                                                                           Service assurance


                                                                                     Cloud ready virtualisation
                                                                                             platform
     Collaboration Applications                            TelePresence



                                                                                       Network architecture




© 2010 Cisco and/or its affiliates. All rights reserved.                                                        Cisco Confidential   15
© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   16
• Client and location based management

• Customise and standardise feature packages

• Determine numbering plans for individual locations

• Add and change users and services

• View billing and usage reports




© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   17
Key features                                         Basic                 Standard         Advanced   Shared space
                 Call control                                                                                             

      Single number reach                                                                                 

         Instant messaging                                                                                

                   Presence                                                                               
                                                            (Optional; additional
                   Voicemail                                                                               
                                                              charge applies)
                Native video                                                                               
                                                                                      (Dependent upon      
           Desktop sharing
                                                                                       device choice)
    Jabber desktop phone                                                              (Dependent upon      
    client                                                                             device choice)
        Jabber smartphone                                                             (Dependent upon      
        client                                                                         device choice)
© 2010 Cisco and/or its affiliates. All rights reserved.                                                               Cisco Confidential   18
ReadyCloud Collaboration




© 2010 Cisco and/or its affiliates. All rights reserved.   Cisco Confidential   20
Thank you.

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ReadyCloud Collaboration, a Cisco Powered service

  • 1. ReadyCloud® Collaboration Improved staff collaboration, delivered via the cloud, that integrates with your existing systems…It‟s Faster, Smarter, Better… © 2010 Cisco and/or its affiliates. All rights reserved.
  • 2. • Capital expenditure budgets are under pressure • Relationships with staff, customers and partners rely more than ever on being integrated and connected • Advancing technologies give you new options, but complexity can make them hard to manage Supporting an increasingly dynamic and complex environment is becoming the “norm” © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
  • 3. Cloud is an enabler & accelerator for collaboration CEO CIO Speed of innovation Empower the business Workforce productivity Improve agility Operational effectiveness Operate efficiently Employees, Customers, IT Director Partners UC buyer Anywhere, any device, any content Desktop buyer Contact centre buyer © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
  • 4. • Enables new, agile ways of doing business • You can get up and running quickly and with low investment • Pay for what you need, rather than investing heavily in equipment • Provide the right tools for each person, rather than everything for everybody • Concentrate on running your business, rather than running your systems © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
  • 5. • Business units are becoming more demanding of I.T. • Customers expect outstanding service experiences • Lots of “cloud” providers with differing levels of infrastructure and service investments are available • Customers are demanding data sovereignty • Integration between systems © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
  • 6. Productivity Innovation Growth How much ‘Cloud’ is good for my business? ? How do I migrate to the cloud? ? ? ? Can I mix on-prem and cloud? Collaboration Platform
  • 7. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
  • 8. Brings your staff, systems and information together while still leveraging your existing investments Integration Simple & rich Connects disparate Designed to easily Mesh your voice, video, communications tools applications (CRM, interface with existing data and collaboration for your staff contact centre) on-premise solutions environments © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
  • 9. ReadyCloud Collaboration gives you the control and flexibility to meet your business needs Control Progressive roll out to Manage staff profiles Scalable and adaptable Remain current with suit your needs through easy to use to meet changing ever-green upgrades portal circumstances © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
  • 10. Save your focus – and your capex – for your core business Cloud hosted Avoid investment that Minimise in-house IT The hassles of upgrade Lower TCO than locks you into today‟s costs management become a on-premise deployment technology thing of the past © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 10
  • 11. Greater staff productivity • Reliable cloud infrastructure that gives you the flexibility to use as business demands; it can be scaled up and down based on your requirements • Locally hosted in Gen-i‟s Tier 3 data centre allowing you to meet data sovereignty requirements with the option of geo-redundancy • Integration with WAN, SIP trunking and other cloud and voice services provides you with a single point of accountability • Helps you reduce capital IT costs • Frees up your focus and time as Gen-i looks after your service • Control of your staff profiles via a simple self-service portal © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
  • 12. Create collaborative Create collaborative environment Enable mobility Empower with video environment © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
  • 13. Corporate datacentre Challenges • Disparate and evolving collaboration platform Storage Computing Networking PSTN • People, support and costs across many locations • Hard to justify upgrading legacy for „better‟ voice and apps Remote Head Office Regional Office Branch Office Branch Office Regional Office Regional Office Employees Vendor A Vendor A Vendor B Vendor B Vendor C Vendor D Feature Set 1 Feature Set 2 Feature Set 1 Feature Set 2 Feature Set 1 Feature Set 1 Vendor A Vendor B Vendor C Vendor D 3rd party X 3rd Party Y © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
  • 14. Storage Computing Networking Corporate Datacentre Storage Computing Networking Presence & IM Mobility Call Video Manager Meetings Feature Collaboration Set 2 Social Remote Head Office Regional Office Branch Office Branch Office Regional Office Regional Office Employees Call Manager Vendor A Call Manager Vendor A Call Manager Vendor B Call Manager Vendor B Call Manager Vendor C Call Manager Vendor D 2 Feature Set 1 Feature Set 2 1 Feature Set 2 1 Feature Set 2 1 2 Feature Set 1 2 Feature Set 1 Call Vendor A Manager Vendor B Feature Vendor C Set 2 Vendor 1 D 3rd party X BYOD / 3rd Party Y Work Your Way Social Video Presence & IM Mobility Meetings Cust. Collab © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
  • 15. Continued evolution Applications Platform Unified Communications Collaboration Management platform Service fulfilment Service assurance Cloud ready virtualisation platform Collaboration Applications TelePresence Network architecture © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
  • 16. © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
  • 17. • Client and location based management • Customise and standardise feature packages • Determine numbering plans for individual locations • Add and change users and services • View billing and usage reports © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
  • 18. Key features Basic Standard Advanced Shared space Call control     Single number reach    Instant messaging    Presence     (Optional; additional Voicemail   charge applies) Native video    (Dependent upon  Desktop sharing device choice) Jabber desktop phone  (Dependent upon  client device choice) Jabber smartphone  (Dependent upon  client device choice) © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 18
  • 19. ReadyCloud Collaboration © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20

Editor's Notes

  1. Assuming the audience is already aware of and appreciates the Cisco Collaboration story, this slide (and subsequent) articulate Cisco’s Cloud Collaboration Story (as delivered by Cisco HCS) and how Cloud is an ‘enabler’ and ‘accelerator’ for collaboration and the business benefits. Talking Points:This slide captures the key audiences for collaboration; and what their key business careabouts are > their business and decision drivers.
  2. Changed grey palet to darker
  3. This slide articulates the benefits of ‘Cloud Collaboration’ > i.e. how if you migrate your collaboration applications and services out to a cloud model you can again greater flexibility and the befits listed hereTalking Points:Corporate Datacenter is smaller now > less to maintainConnect to a 3rd Party ‘cloud’ that maintains, manages and delivers a range of workloads (this can be from an HCS partner, the WebEx Cloud or other)The first application consumed here is Cisco Unified Communications Manager (CUCM - Call Control).We first show a current release that delivers one set of features and functionality… then transition to a new release that delivers an updated feature set (for example going from R 8.6 to 9.0)Point out that the whole estate may benefit from the latest (release) > ‘Evergreen’ benefit of cloudThen the subsequent transitions show how each workload can be added to each site or group of usersPoint out:Not every site or group of user have to be included. A hybrid approach could be employed to maintain some sites on legacy environment who can be cut over when appropriateWorkloads can be deployed in any order and in any density > i.e. Not necessarily to every site or group of usersFinal build shows that flexibility exists to include additional (3rd party) workloads into the model and other cloud services.
  4. Delivering application breadth & platform depth
  5. These are the advantages that Cisco’s Cloud Collaboration solutions offer an organizationCreate a Unified ExperienceDeliver people centric collaboration applications and services  Satisfy user and business demands by offering a broad service catalogueEnable a consistent user experience across all deployment models and devicesOptimize ResourcesImprove TCO (OpEx) and preserve capital and core resourcesConsolidate, unify, and automate IT infrastructure and operations  Manage investment protection and extension while maintaining interoperabilityEnable IT and Business AgilityLeverage the latest technology and remain evergreenExperience a flexible IT model and integrate with business applications Align IT resources to business needs and gain rapid and full user adoption Maintain Control & ManagementImprove pace and consistency of application deployments and upgradesReduce risk of technology obscelescenceMaintain full visibility and controlGain peace of mind and retain telephony reliability in the cloud through Cisco Unified Survivable Remote Site Telephony (SRST)