4. q Explaining model outcomes to increase user trust and acceptance
q Enable users to interact with the explanation process to improve the model
Research objectives
Models
7. 7
Bostandjiev, S., O'Donovan, J., & Höllerer, T. (2013, March). LinkedVis: exploring social and
semantic career recommendations. In Proceedings of the 2013 international conference on
Intelligent user interfaces (pp. 107-116).
12. Predicting duration to find a job
12
Context: Three years of data, 700 000 job seekers.
Key Issues: Missing data, prediction trust issues, job
seeker motivation, lack of control.
14. Support the dialogue between domain expert and laymen
14
Human-in-the-loop
Sven Charleer, Andrew Vande Moere, Joris Klerkx, Katrien Verbert, and Tinne De Laet. 2017. Learning
Analytics Dashboards to Support Adviser-Student Dialogue. IEEE Transactions on Learning Technologies
(2017), 1â12.
â⊠the expert can become the
intermediary between the [system] and
the [end-user] in order to avoid
misinterpretation and incorrect
decisions on behalf of the data⊠â
19. Evaluation
19
Years of experience: (M = 9, SD = 4.3)
Six mediators dealt only with higher education job seekers.
Four with secondary to higher education.
Two dealth with job seekers without
technical/professional education.
Semi-structured interviews
1) Feedback on parameter visuals.
2) Interaction feedback with the working prototype dashboard.
Qualitative evaluation with expert users:
(N = 12, 10f, age: M= 40.7, SD = 9.4)
20. [DG1] control the message
20
Two themes
(1) Customization
(2) Importance of the human factor
31. Labor Market Explorer Design Goals
31
[DG1] Exploration/Control
Job seekers should be able to control
recommendations and filter out the information
flow coming from the recommender engine by
prioritizing specific items of interest.
[DG2] Explanations
Recommendations and matching scores should be
explained, and details should be provided on-
demand.
[DG3] Actionable Insights
The interface should provide actionable insights to
help job-seekers find new or more job
recommendations from different perspectives.
36. Results
€ Explanations contribute to support user empowerment.
€ A diverse set of actionable insights were also mentioned by
participants.
€ Participants in the technical group engaged more with all
the different features of the dashboard.
€ Non-native speakers, sales and construction groups
engaged more with the map.
€ The table overview was perceived as very useful by all user
groups, but the interaction may need further simplification
for some users.
36
37. Research challenges
€ Insight vs. information overload
€ Visual representations often difficult for non-expert users
€ Limitations of user studies
37