In communication skills most of the students pursuing MBA should require the Managerial communication.

1. NATURE OF Managerial
Communication

2. Managerial communication is a function which helps managers
communicate with each other as well as with employees within
the organization
 Managerial Communication helps in the smooth flow of information among
managers working towards a common goal.
 The message has to be clear and well understood in effective communication.
 The team members should know what their manager or team leader intends to
communicate.
 Effective managerial communication enables the information to flow in its desired
form among managers, team leaders and their respective teams.
Managerial communication is of the following two types:
i. Interpersonal Communication - Interpersonal communication generally takes place
between two or more individuals at the workplace.
ii. Organizational Communication - Communication taking place at all levels in the
organization refers to organizational communication.

3. Ways of Managerial Communication

4. Managerial communication generally takes place through
the following ways:
•Verbal Communication
•Written Modes of Communication
•Body Movements
•Facial Expressions
•Gestures

5. There are two ways managers communicate amongst themselves and with their
subordinates:
i.Verbal Communication
 Communication done with the help of words is called as verbal communication.
No written records are available in verbal communication.
 In verbal communication individuals need to be very careful about their speech.
 What they speak and how they speak matter a lot.
 Managers must choose the right words to address their team members.
 Make sure you do not confuse your team members.
 One has to be loud and clear while interacting with employees at the workplace.
 Be very clear and precise.

6. Verbal Communication
Verbal communication is one of the most common ways of communicating at the
workplace.
 Managers call their team members on a common platform and instruct them as to what is expected out of them.
 In verbal communication, team members are told about their roles and responsibilities orally through words.
 The addressee needs to be extremely careful about the choice of words whereas recipients need to pay attention to
the speaker.
 The speaker needs to take care of his pitch and tone in verbal communication. It is the way you speak which is
important in verbal communication.
 Make sure you are audible to all even to the person sitting on the last bench.
 Speak clearly.
 Stick to the topic and do not confuse others.
 Presentations, seminars, group discussions and so on are all forms of verbal communication.
 Verbal communication can take place through face to face interactions, communicating over phone or addressing
a group of employees.

7. ii. Written Communication
Communication is also done through emails, letters, manuals, notices
and so on.
Such mode of communication where written records are available is
often called written communication.
Managers must inculcate a practice of communicating through emails
with their juniors as it is the one of the most reliable modes of
communication.
It is essential for the managers to master the art of writing emails.
Avoid using capitals, bright colours, designer font styles in official
mails.
Make sure your signatures are correct.

8. Body Language
Managers must also take special care of their body
language, facial expressions, gestures for effective
communication.
A manager who always has a frown on his face is
generally not liked and respected by people. Being a
Boss does not mean you need to shout at people. Be
warm and friendly with your team members.

9. Written modes of communication
 Communicating through emails is considered as one of the most reliable modes of
communication.
 After communicating verbally with your team members, make sure you do send a mail to them
briefing everything that was discussed at the meeting.
 Emails need to be self explanatory with a relevant subject line.
 Do not write stories in emails.
 Emails should be short, crisp and effective.
 Do not use capitals in emails unless required.
 Take care of your spellings, grammar and punctuation marks.
 Official emails should not have flashy icons and images.
 Keep it simple and avoid using stylish fonts.
 Official emails should ideally be written in Arial Font with text size 12.
 All related employees must be kept in the loop.
 The employees should also mark a carbon copy to their team leaders for them to know what is happening around.
 Communication also takes place through circulars and notices. Notices should be displayed on
the company“s main notice board for everyone to read Notices must have important dates and relevant
information. Ask your office boy to get the circular signed by everyone.

10. Body Language
Individuals need to take care of their body language while communicating.
Make sure you exude positive body language while interacting with your fellow workers and
team members.
Facial Expressions, Hand movements and Gestures
 Do not carry a frown on your face. Smile more often.
 This way people would love interacting with you and pay attention to whatever you intend to
communicate.
 Hand movements also play an important role in effective managerial communication.
 The speaker must not fiddle with things while speaking.
 It is essential for managers to make an eye contact with team members for the desired
impact.

11. Organizational Communication
Organizational Communication is of the following two types:
i.Formal Communication
 Communication which follows hierarchy at the workplace is called as formal communication.
 Employees communicate formally with each other to get work done within the desired time
frame.
ii. Informal Communication
 Employees also communicate with each other just to know what is happening around.
 Such type of communication is called as informal communication and it has nothing to do with
designation of individuals, level in the hierarchy and so on.

12. Direction of Communication Flow
i.Upward Communication:- Flow of information from employees to managers is called upward
communication. Upward communication takes place when employees share their views with their
managers on their nature of work, job responsibilities and how they feel about the organization on
the whole.
ii. Downward Communication:- Downward communication takes place when information flows
from managers to the subordinates.
Managers often give orders and directions to their subordinates as to what to do and how to do
various tasks. Such type of communication is called downward communication.

13. Importance of Managerial
Communication at Workplace

14. It is essential for the managers to communicate
amongst themselves and also with their team
members.
It is important not only to communicate but
effectively communicate. Effective communication
is the key to success in today’s world.

15. Why is Managerial Communication
Important at the Workplace ?

16. Communication is necessary for the exchange of ideas amongst employees
within the organization. Healthy discussions must be promoted at the workplace
for better and quicker results. A brilliant idea if not shared is of no use. Managers
must communicate amongst themselves to reach to ideas which would not only
benefit their teams but also the organization on the whole.
Managerial communication is essential at the workplace to achieve targets
within the desired time frame. An individual doing things all alone would
definitely need more time as compared to employees working as a team. Managers
must communicate effectively with their team members to make them understand
their key responsibility areas and what all is expected out of them. Effective
communication ensures proper delegation of work amongst team members.

17. Effective communication also reduces duplicity of work:- A manager must
know what the other teams are up to? One needs to keep himself abreast of the
latest developments in the organization. This is possible only when an employee
communicates effectively with other people in the organization.
Managers must communicate with their team members to understand and
address their grievances and problems:- Queries should be resolved at the
initial stages only to avoid critical problems later on. Team members should have
the liberty to talk to their team managers. Communication can be done either
through verbal communication or written modes of communication. Managers
can communicate with their subordinates and vice a versa through emails,
notices, circulars and so on. Emails are considered to be one of the most reliable
sources of communication as one can always refer to previous mails anytime in
future.

18. Managerial communication also helps managers set goals and targets for
themselves and organization:- The objectives of a team cannot be set by a single
employee. One needs to interact with all the related employees to assign targets
for team members and also set goals for the organization.
Managerial communication plays a crucial role at the times of crisis:- During
critical solutions each employee irrespective of his level in the hierarchy and
designation needs to come on a common platform, communicate with each other
effectively and help the organization come out of tough times easily. Effective
communication in simpler words works as a lifeline during emergency situations
and binds the employees together.
Employees feel secure and develop a sense of ownership towards organization
as a result of effective communication.

19. Types of Managerial Communication

20. It is essential for managers to communicate with their
team members and vice a versa to ensure maximum
productivity and peace at workplace.

21. Barriers to Effective Managerial
Communication

22.  Partiality and workplace politics are the major barriers to effective communication at the workplace.
 Managers must not be partial to any of their team members. It is considered strictly unprofessional. Each
employee should be treated as one. Do not ignore any of your team members just because you do not like him. A
good manager is one who is impartial to all. Managers have a tendency to communicate with individuals who are
their friends or say a yes to whatever they say. This indeed is a wrong practice. You must speak to all your team
members and address their queries. Problems and misunderstandings arise when there is lack of communication
and employees feel ignored.
 As responsible managers one must stay away from nasty politics at workplace. Politics leads to negativity all
around and increases stress levels of employees. Do not believe rumours and prefer speaking to employees directly
rather than finding out from others.
 Listen carefully what the other person has to say before jumping to conclusions. Being a patient listener helps
improve managerial communication. Do not interrupt while the other person is speaking. One needs to very
careful about his choice of words. Managers must ensure their speech makes sense and well understood by people
around.

23.  Do not address your team members just for the sake of it. Take care of your pitch and tone. For effective
managerial communication, one should be neither too loud nor too soft. Make sure you are audible to all. Address
employees in a noise free zone. Noise is one of biggest barriers to effective communication.
 Employees fail to understand the speaker's message and eventually dilute the meaning of effective
communication.
 Do not address employees during lunch hours or when they are about to leave for the day. Employees are
absolutely in a different frame of mind and fail to understand what the speaker intends to communicate.
Organizations must have board rooms or conference rooms where employees come on a common platform and
communicate effectively without disturbances.
 Prefer not to interact verbally. In verbal communication, employees tend to forget what was communicated to
them a month ago. Managers must promote communication through emails at the workplace. Do not mark
separate mails to team members. Mark a cc to all related employees. The emails need to be self explanatory and
employees must be able to understand as to what is expected out of them. Emails must not be rude and ought to
have a proper subject line.
 Do not communicate separately with your team members as information might not reach in its desired form.
Transparency at all levels is essential for effective managerial communication. Communicating through middle
men is unprofessional and affects communication.

24. Tips for Effective Managerial Communication

25.  Effective managerial communication enables the flow of
information and knowledge among employees in its desired form.
 Managers need to interact with their team members to extract the best
out of them.
 Problems remain unsolved if employees do not communicate with each
other.
 Discussions go a long way in reducing confusions and also improve
the relations among employees.

26. Remember a manager’s task is not only to sit in closed cabins and shout at
subordinates. He needs to interact with his team members on a regular basis.
Speak to your colleagues more often. Find out what they are up to? Treat all your
team members as one. There is absolutely no harm in taking lunch with your team
members. This way you tend to discuss lot many things apart from routine work.
Promote the concept of morning meetings at workplace. Morning meetings help
you interact with your team members on an open platform where everyone has the
liberty to express his/her views. Communicate with your team members and help
them plan their day. Let them come out with their problems. Walk up to their
workstations once or twice in a day.
Do not call your team embers one by one for any kind of communication. Address
them together.

27. Increase your listening skills. A good listener is always a good communicator. It
is really important to listen to the other person carefully before speaking.
Interrupting a conversation breaks the momentum and the message loses its
impact.
Working in a team leads to effective managerial communication. Employees
working in isolation hardly interact with their fellow workers and superiors. Make
sure your team members discuss things amongst themselves and work together.
Instruct them to keep you in the loop as well. The employees must mark a cc to
their immediate reporting managers to keep them updated of the latest
developments at the workplace.
Master the art of writing emails. Also train your team members how to write an
official mail. There is a huge difference between a personal and official mail. The
subject line needs to be relevant for people to open the mail.

28. Think before you speak. Make sure whatever you communicate is relevant. Avoid
using complicated words and terminologies in your speech. The message has to
be clear and precise for effective managerial communication. Be straightforward
and communicate clearly as to what you expect out of your team members.
No communication is complete unless the message is understood clearly by the
recipients. There should be absolutely no room for confusion in effective
communication. Once you are through with your speech, give some time to your
team members for them to ask whatever they have not understood.
Never communicate at a noisy place. Choose conference room, meeting rooms or
any noise free zone for communication.

29. Skills Required for Effective Managerial Communication

30. Body Language and overall personality of an individual play an essential role
in effective communication.
 It is essential for managers to express their thoughts in a positive way.
Remember shouting at team members and quarrelling with them lead to no
solution; instead make the situation all the more worse.
There are several other ways of expressing your displeasure.
Make sure you do not lose your temper while communicating.
Take care of your pitch and tone.
Speak in a convincing way for people to understand what you intend to
communicate.

31.  People generally like to communicate with someone who is nicely dressed and
presentable.
 No employee would ever like to communicate with a shabbily dressed manager.
 Be an idol for your team members.
 It is really important for managers to dress well for co workers to look up to
them.
 Clothes must be clean and ironed properly and you really need to create that
much needed first impression.

32. Take care of your facial expressions and gestures. A smile on your face will
attract employees and they would readily come to you to discuss their problems.
Be Honest. Pass on information to your team members in its correct form.
Playing with information and data tampering lead to ineffective communication.
Communicate directly with your team members rather than appointing middle
men.
Speak Relevant. The choice of words is really very important in verbal
communication. Do not use slangs and abusive words in your speech. Loose talks
must be avoided at the workplace.

33. Be Focussed. Know what you intend to communicate. Managers must prepare
their speech well in advance before addressing their team members. Do not
communicate just for the sake of communicating. Deviating from the topic only
confuses recipients. Managers must ensure their team members are able to
understand them well.
Be Confident. You must believe in yourself for others to believe you. Learn to
stick to your words. It is really important for effective managerial communication.
Never be low on self belief.
The pitch and the tone need to be taken care of. Do not be too loud or too soft. A
manager must know how to keep a control on his anger. Stay calm and composed.
Do not overreact.

34. As a good manager, you ought to be impartial towards all your team members.
Giving special attention to one of your team members just because he is your
friend is something which is not at all expected out of a good manager. As a
manager you are responsible for all your team members and you need to interact
with them on a regular basis. It is your duty to address their grievances and
problems. Be available to them and let them express themselves.
Know when to communicate. Avoid calling your team members at late evenings
or early mornings. They would never pay attention to your communication and
the message gets diluted. Prefer not to interact with them during lunch hours
unless there is an emergency.

35. Role of Managerial Communication at
Workplace

36. Managerial communication plays a pivotal role in knowledge
sharing.
Managers must communicate with their subordinates to share
whatever they know.
 A unique idea is of no use, if not shared.
Managers need a medium which helps them interact with their
immediate team members and vice a versa.
 Here comes the role of effective managerial communication.
Managers need to communicate with their team members to make them
clear as to what is expected out of them.
Managerial communication helps managers to extract the best out of
team members. Employees need to be told their key responsibility
areas.

37. Managerial communication plays an important role in completing tasks way
ahead of deadlines. Individuals ought to work together in teams to complete tasks
at a much quicker rate. It is really essential to discuss ideas, evaluate pros and
cons of strategies to reach to something which would benefit not only the
employees but the organization on the whole. Managers before implementing any
new policy must sit with their team members and take their suggestions as well.
You never know when someone comes up with a brilliant idea?
Effective communication leads to transparency among team members.
Employees who do not communicate are generally prone to stress and anxiety.
Managerial communication enables the manager to delegate roles and
responsibilities to their subordinates as per their interests and also allows the
employees to ask whatever they have not understood. Managerial communication
helps managers to know what their team members are up to and thus prevents
overlapping of work.

38. Managerial communication also goes a long way in motivating employees. A
sense of loyalty towards work and organization develops if managers
communicate with their team members on a regular basis. Remember problems if
not attended at initial stages lead to critical situations later. Employees should
have the liberty to discuss their grievances with their team leaders.
Communication helps to sort out differences among employees in a healthy and
positive way.
Managerial communication also plays an important role during crisis and
critical solutions. Managers ought to be in constant touch with their employees
for them to deliver their level best. Managerial communication in simpler words
gives a sense of security to the employees.

39. Human beings are not machines who can work at a stretch. We need
people around with whom we can discuss lot many things apart from
routine work. If you do not communicate; you would never know what
is happening around you. An individual working in isolation often
treats his work as a burden. Communication keeps an individual
abreast of the latest developments at the workplace.
Managerial communication also plays an important role in stress
management.

40. Ways to Improve Managerial Communication at
Workplace

41.  One of the best ways for managers to improve communication at workplace is to know their
team members well.
 Address all your team members by their names and interact with them more often.
 Sit with them at least thrice in a week to know what they are up to?
 Try to read their expressions and find out whether they are able to understand what you intend
to communicate or not?
 Find out whether they understand their roles and responsibilities or any other work assigned
to them or not?
 Taking proper feedback from people you interact on a regular basis helps you improve your
communication.
 In effective communication, message needs to be understood by the recipients in its desired
form.
 Cross check with people to ensure they are clear as to what you intend to communicate.
 It will definitely help you know where you need to improve.

42. Be a good listener. Improve your listening skills and it would automatically
improve your communication skills. A patient listener is always a good
communicator. If you listen carefully as to what the other person has to say, he
would also pay attention to your conversation. Employees must patiently listen to
what their managers have to say. Do not interrupt in between as it breaks the
momentum. Note down your queries on a sheet of paper and ask only when the
speaker is through with his speech.
Learn to express your thoughts in a positive way. You need not to be rude with
someone for him to understand your message. Know what you are speaking. Be
precise. Use relevant words in your speech. Using complicated terminology does
not make your speech interesting, instead confuses the recipient.

43. Communicate with your team members on a common platform. This would reduce half of the
misunderstandings and problems. Communicating separately with employees increases
conflicts among team members and also spoils relation of team members with their bosses. A
manager should master the art of keeping his personal and professional lives separate. Avoid
giving special attention to someone just because he is your friend or picks your child daily from
school. Each employee should have the liberty to express his/her opinions on an open forum
without the fear of getting criticized or insulted.
As a good manager one should learn to keep a control on his/her emotions.
 Be Focussed. Make sure your words do not hurt the other person. Take care of your pitch and
tone. If you are too soft, no one would be able to hear you properly and eventually the message
loses its importance. If you are too loud and shout on others your team members would really
not bother to listen to you.
One should know where to communicate.
 Not all places are meant for communication. Any kind of instruction given at the washroom or
the lunch area would never be taken seriously. Avoid interacting at noisy places.