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Information Flow on
 the intranet at Region
     Västra Götaland
Search Solutions 2011, London, 16th November

                                 Kristian Norling
                                         Findwise
                                      KristianNorling
Abstract
At Region Västra Götaland the goal to give the
right person, the right information at the right
time, place and context on the intranet, led to a
holistic view of information flow including the
life cycle of information. Even though the search
platform plays a very important part of the
information flow, it exists in an ecosystem of
systems supporting the intranet. Kristian will talk
about how that ecosystem works in practice and
show some examples.
Agenda
• Region Västra Götaland
• The problems
• Information flow system
• The different components
• iFeed: An example
• Problems solved?
Region Västra Götaland
     Public sector
  50.000 employees
© Region Västra Götaland
Information Flow blog post series
 http://sys64738.se/2010/10/information-flow-overview/
The problems
• Unable to give the right person, the right
  information at the right time (+in the right
  context +right device)
• Lack of master-metadata
• No real-time updating of search index
• No real-time distribution of content
• No Push - only Pull
Information flow system
The components
• Metadata-service
• Atom feeds
• PubSubHubbub
• Search Engine
• Alternative UI
Content analysis
                       Metadata             Metadata-service
                                            (Apelon DTS)     Keyword-service
                                                              Controlled
                                                              vocabularies
            System Y
Metadata


                                  Crawler           Search Engine Index iFeed
                                                    (Lucene/Solr)
                                                                        Search Engine GUI                     Portal (Liferay)
                                                                                                       Atom
            Document              Sitemap
            management                                                                                         Alfresco portlet
                                                                                               OpenSearch
            (Alfresco)
                                                                                                  Atom
                                            Event             Atom                                             Content portlet
             Filetransfer
 Metadata                                                                                                      RSS/Atom portlet
            Repository                                                                          Atom
            Published                                    PuSH-server
            Documents                                    (Open Source)
                                      Atom
                                                         PubSubHubbub                          Atom           WCM (Episerver)



                            Shortened URL             Real-time distribution of
                                                      Atom feeds


                            URL-service
                            (Open Source)
                                                                                  Persistent URLs
iFeed: An example
Problems solved?
Some problems solved
• Master metadata
• Awareness of the importance of
  information quality
• Real-time distribution
• Near Real-time indexing
Some problems unsolved
 • Link persistence
 • Domain expertise for information topics
 • Still boring to fill out metadata fields...
 • Tagging / Folksonomy
Questions?
Thank you!
kristian.norling@findwise.com
sys64738.se
twitter.com/kristiannorling
www.slideshare.net/kristiannorling
www.linkedin.com/in/kristiannorling

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Information Flow on the Intranet at Region Västra Götaland

  • 1. Information Flow on the intranet at Region Västra Götaland Search Solutions 2011, London, 16th November Kristian Norling Findwise KristianNorling
  • 2. Abstract At Region Västra Götaland the goal to give the right person, the right information at the right time, place and context on the intranet, led to a holistic view of information flow including the life cycle of information. Even though the search platform plays a very important part of the information flow, it exists in an ecosystem of systems supporting the intranet. Kristian will talk about how that ecosystem works in practice and show some examples.
  • 3. Agenda • Region Västra Götaland • The problems • Information flow system • The different components • iFeed: An example • Problems solved?
  • 4. Region Västra Götaland Public sector 50.000 employees
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  • 6. © Region Västra Götaland
  • 7. Information Flow blog post series http://sys64738.se/2010/10/information-flow-overview/
  • 8. The problems • Unable to give the right person, the right information at the right time (+in the right context +right device) • Lack of master-metadata • No real-time updating of search index • No real-time distribution of content • No Push - only Pull
  • 10. The components • Metadata-service • Atom feeds • PubSubHubbub • Search Engine • Alternative UI
  • 11. Content analysis Metadata Metadata-service (Apelon DTS) Keyword-service Controlled vocabularies System Y Metadata Crawler Search Engine Index iFeed (Lucene/Solr) Search Engine GUI Portal (Liferay) Atom Document Sitemap management Alfresco portlet OpenSearch (Alfresco) Atom Event Atom Content portlet Filetransfer Metadata RSS/Atom portlet Repository Atom Published PuSH-server Documents (Open Source) Atom PubSubHubbub Atom WCM (Episerver) Shortened URL Real-time distribution of Atom feeds URL-service (Open Source) Persistent URLs
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  • 22. Some problems solved • Master metadata • Awareness of the importance of information quality • Real-time distribution • Near Real-time indexing
  • 23. Some problems unsolved • Link persistence • Domain expertise for information topics • Still boring to fill out metadata fields... • Tagging / Folksonomy