Information Flow on the Intranet at Region Västra Götaland

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Presentation made at Search Solutions 2011, 16th of november in London.

At Region Västra Götaland the goal to give the right person, the right information at the right time, place and context on the intranet, led to a holistic view of information flow including the life cycle of information. Even though the search platform plays a very important part of the information flow, it exists in an ecosystem of systems supporting the intranet. Kristian will talk about how that ecosystem works in practice and show some examples.

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Information Flow on the Intranet at Region Västra Götaland

  1. 1. Information Flow on the intranet at Region Västra GötalandSearch Solutions 2011, London, 16th November Kristian Norling Findwise KristianNorling
  2. 2. AbstractAt Region Västra Götaland the goal to give theright person, the right information at the righttime, place and context on the intranet, led to aholistic view of information flow including thelife cycle of information. Even though the searchplatform plays a very important part of theinformation flow, it exists in an ecosystem ofsystems supporting the intranet. Kristian will talkabout how that ecosystem works in practice andshow some examples.
  3. 3. Agenda• Region Västra Götaland• The problems• Information flow system• The different components• iFeed: An example• Problems solved?
  4. 4. Region Västra Götaland Public sector 50.000 employees
  5. 5. © Region Västra Götaland
  6. 6. Information Flow blog post series http://sys64738.se/2010/10/information-flow-overview/
  7. 7. The problems• Unable to give the right person, the right information at the right time (+in the right context +right device)• Lack of master-metadata• No real-time updating of search index• No real-time distribution of content• No Push - only Pull
  8. 8. Information flow system
  9. 9. The components• Metadata-service• Atom feeds• PubSubHubbub• Search Engine• Alternative UI
  10. 10. Content analysis Metadata Metadata-service (Apelon DTS) Keyword-service Controlled vocabularies System YMetadata Crawler Search Engine Index iFeed (Lucene/Solr) Search Engine GUI Portal (Liferay) Atom Document Sitemap management Alfresco portlet OpenSearch (Alfresco) Atom Event Atom Content portlet Filetransfer Metadata RSS/Atom portlet Repository Atom Published PuSH-server Documents (Open Source) Atom PubSubHubbub Atom WCM (Episerver) Shortened URL Real-time distribution of Atom feeds URL-service (Open Source) Persistent URLs
  11. 11. iFeed: An example
  12. 12. Problems solved?
  13. 13. Some problems solved• Master metadata• Awareness of the importance of information quality• Real-time distribution• Near Real-time indexing
  14. 14. Some problems unsolved • Link persistence • Domain expertise for information topics • Still boring to fill out metadata fields... • Tagging / Folksonomy
  15. 15. Questions?
  16. 16. Thank you!kristian.norling@findwise.comsys64738.setwitter.com/kristiannorlingwww.slideshare.net/kristiannorlingwww.linkedin.com/in/kristiannorling

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