This presentation include the post lockdown operation resumption plan.

1. COVID 19
Action Plan

2. Content
1. SOP Overview
2. Strategy for COVID 19
a) Screening & Monitoring
b) Guidelines to employee - @ workplace
c) Guidelines to employee - @ Home
d) Physical Distancing
e) Disinfection & Sanitization
f) Appointment & Customer Handling
4. Awareness & Communication
5. Customer Handling
6. Action Plan for COVID+
7. Trainings & Guidelines

3. Rapid Response
Team
Report to
Dipesh Sir
GM, CFO &
HR
SMs
People
Employees
Vendors
Customers
Delivery
Infra
Sales Area
Service Area
Back Office
Stock Area
Washrooms
Frequency
Hand Wash
&
Sanitization
Deep
cleaning
Updates to
Employee
Process
Entry
Ongoing
Exit
SOP Overview

4. Screening & Monitoring
Guidelines to Employee
Physical Distancing
Disinfection & Sanitization
Appointment & Customer Handling
1
2
3
4
5
STRATEGY FOR
COVID- 19

5. Screening & Monitoring
Scanning
•Mandatory Thermal
Scanning at the entry
•Disinfect the goods &
Vehicle at entry
•Wearing of Mask is
mandatory
Self Declaration
Form
•Health Check
•Travel History Detail
•Check in Aarogya Setu
App
Hand Wash &
Sanitization
•Sanitization at entry.
Attendance
•Attendance on Keka/
•No biometric
attendance.
1 2 3 4
**No entry of minors & senior citizens | Waiting area at HO | Provide the mask and hand gloves at entry
https://youtu.be/tXXHIEVBqOo , https://youtu.be/mkNBDErvfGQ

6. Guidelines to Employees @ Workplace
General
Instructions
Avoid handshake
Avoid touching
the random
surfaces
Hygiene
Wash hands
regularly
Wear mask at
workplace
Split only on
provided dustbin
Social
Distancing
Maintain 6 feet
distance
Use washroom,
one at a
time*(Washroom
instructions)
Point out if there
is any
crowd/group
Awareness
Attend the
session conducted
by Supervisors for
Covid 19
Check the daily
updated on
COVID guidelines
31 2 4
https://youtu.be/mSkStB3HrNg

7. After ReachingBefore Leaving
Monitor Health
• Check your temperature & fill the Health Check-
Sheet
• Update Self Declaration Form / Wellness Mitra
App
Wear a
Mask
•Wear a mask at
all times outside
home
• Carry a spare maskAlways
Carry
•Small Sanitizer
Bottle
• Handkerchief
AsktheDoor to bekept open
• Don’t touch your door or door handle
• Inform your family in advanceto leave the door open
Sanitize before Entering
• Leaveyour shoesoutside
• Washyour handsand sanitize yourbelongings
Takeabath& Give clothes in Laundry
• Give your clothes for laundry
• Takeabath
Guidelines to Employees @ Home

8. Physical Distancing
Sales Area
•Limited access of visitor at sales area with physical
distancing
•Guide the customer to follow the instructions
•Stickers & marks at sales area for visual guide
Service Area
•No entry of customer at service area
•1 customer 1 technician protocol drive by Supervisor
•Sanitization of vehicle at the time of entry and exit.
Back office
•Virtual meetings on Zoom
•Avoid inviting vendors, contractors from the red zone
areas.
•Seating rework plan at Back office to maintain
physical distancing .
Overall
• Guide the customer for physical distancing
•Avoid gathering/ grouping
•Maintain the distancing while dining.
1
43
2

9. Disinfection and Sanitization
Sales Area & Back Office
• Sanitize the sales area after every
3 hours
• Sanitize electronic items as per
use. ( Systems, printer, calculator)
Service Area
• Sanitize the sales area after every
3 hours
Washrooms
• Cleaning of washrooms as per
House Keeping checklist.
Vehicles & Goods
• Sanitize every inward or outward
goods & items
1 432

10. Appointment & Customer Handling
Customer
Appointment
• Manage the slot wise
appointment
• Limited entry of Vehicle
• Check the details of
customer in Arogya Setu
App to verify the safety
check
Vehicle
• Disinfect the vehicle at
the entry and exit.
• Follow the 1 vehicle 1
technician SOP
• Paste the stickers.
Customer Handling
• Ensure the entry of
customer after thermal
scanning
• Provide the mask and
guide the customer for
hand wash/sanitization
• Maintain the social
distancing
Vehicles & Goods
• Sanitize every inward
goods & items
1 2 3 4

11. Awareness & Communication
Indoor
Social Distancing
Guidelines poster
Local Authority
message on
Whatsapp
Common customer
lounge posters
POS Checkout
Payment by Scan
(PayTM,UPI,
Phonepay, SMS
payment link )
COVID 19 Awareness
Poster/banner &
paperless billing
Gloves to sales team
and regular
sanitization
guidelines
Outdoor
Awareness signage's
Offer signage's
Standee – we are full
call manager no for
appointment
Spaces for
general
information
Floor – maintain 6
feet distance
Door – Store
entrance guidelines
Walls – Awareness
poster, we’re
CORONA Ready
store**
Lift (For stock
movement only)
– Sanitize after use.
31 2 4
6 Feet

12. Customer Handling
Entry Ongoing Exit
1. Thermal Scanning
2. Provide Mask & Gloves
3. Guide for sanitization
4. Share the guidelines of
ATPL process
1. Guide the customer to
sanitize the hand.
2. The vehicle should be
sanitized
3. Take feedback of
process. (Google Form)
1. Maintain Social
Distancing
2. Pitch on designated
space ( Chair)
3. Politely explain the
customer not to visit
service area.
4. Sales team need to
guide the customer for
POS checkout (Payment
& signoff)

13. Action Plan for COVID+
Entry
• Employee – 2 week leave
for employee if suspected
• Customer – No Entry of
Customer
Mid Day
•Suspects along with the
connected with others
has to be separated
from the store and
inform the Govt.
Authority
RRT
•Quick call to Rapid
response team from
store,
•Inform the local
authority by Rapid
response team.
Govt. Authority
Number
1075, 011-23978043;
020-26127394
Email ncov2019@gmail.com
Govt COVID
WhatsApp 7020844301
IGMC 0712 272 5423
GMC 0712 274 3588

14. Trainings & Guidelines
Pre
Resumption
Post Joining
1. Group training on Zoom
2. Further store wise assignments.
3. Team wise follow-up.
1. Field training to SM,
Supervisors and other team
2. Training to Admin & HK team.
3. Follow-up with Marketing for
the educational, marketing
materials.