Interested in working as an Administrative Assistant

1. Karima Saunders
London N9
karimasaunders@hotmail.com
T: 0208 443 0342 M: 07956 056 484
Personal Profile: An experiencedCustomer Service Assistant seeking a permanent position possiblyfor an
administrative or receptionist role withina customer service environment.
I can prove that I have the relevant experience to manage mytime and productivity.
I understandthe needto see things throughto achieve anytargets and sustaingoodcustomer relations.
I learnnew skills well and willhappilyattend anytrainingcoursesifrequired.
Key skills
Six years ofCustomer Service/Administrative experience
Proficient inIT Microsoft Office Suite i.e.: Outlook, Microsoft word, PowerPoint and Excel andInternet Explorer
Excellent attention to detail
Excellent interpersonal skills
Employment
Project Administrative Assistant Autus (The Hao2.eu Foundation) Internet Based
April 2015- October 2015
 BookingandSettingup meeting rooms using the electronic calendar, co-ordinatinginternal invites , monitoring
emails, takingnotesinmeetings andcreatingtemplatesfor certificates for volunteers and tables onGoogle docs,
 Testingapplicationprocess working alongside the managers whenhandling expenses and recording list of names on
Microsoft excel spreadsheets and projects typing documents and creating folders for documents, collecting parcels
from other locations.
Customer Service Assistant North London Hospice Muswell Hill Branch
Jul 2014- Jan 2015
 I am responsible for stockpricing, data input andshare general adminduties
 Providing an excellent customer service inthe shop.
I am on a six month contract withthe Hospice but needno notice period
If offered a more permanent position.
Customer Service Assistant Aramark (Stratford Athletes Village) Stratford, London
Jul 12 - Sep 12
Providinganexcellent level ofcustomer service as first point ofcontact
Making the customers feelcomfortable andescorting them to their table
Presenting menuto customers andanswer their questions about the menuitems
Making recommendationin terms of foodanddrinks if customer asks for it
Refilling items andmaking pizza, labellinghot andcoldfood, sorting Stockinorder ofitems infridge andcleaning
tables, floors andcounters
Graphic Designer Hao2.eu Internet Based
Jul 11- Jun 12
Creating avatars shapes as well as teleporting avatars, imagesanddoingL.E.A.Ppresentations.
Admin Assistant Transport for London Victoria, London
Aug 10 - Nov 10 (Voluntary)
Providing a great deal of customer service, whilst using the telephone
Booking andSetting upmeetings usingthe electronic calendar, co-ordinating internalandexternalinvites, scanning
documents ontothe computer, data entryandarchiving
CheckingMayors application ofcaseson the Website andrecordingeachcase onto a Microsoft spread sheet and
auditing and conducting site visits and assistin devising presentations in MicrosoftPower-Point

2. Store Assistant John Lewis Oxford Street, London
April 10 - May 10
 Working in women's Wear fitting rooms
 Provided outstanding,face to face Customer service,dealing with customers enquiries
 Checking stock and sorting clothes
Postal Clerk Lehman Brothers Canary Wharf, London
Dec 09 - Jan 10
 Checking and monitoring incoming poston the computer using MicrosoftExcel
 Dealing with customers telephone enquiries
Postal Clerk Pitney Bowes (Citigroup) Canary Wharf, London
Oct 06 - May 09
Responsible for checking incoming and outgoing post
 Sort out posts according to their correct department
 Delivering postand packages to customers on each floor internallyand externally
Admin Clerk North Middlesex University College Hospital Edmonton, London
Feb 04 - May 05
• Responsible for filingandretrievingpatient records
• Photocopyingdocuments, faxing and data entry
• Arranging files into numerical & alphabetical order
Education and Training
2013- Seetec (Certificate of Achievement) Online Microsoft Access Module (ICT TrainingCourse)
2013 - Seetec (LSCLeading learningskills) Health and safetyCertificate, Retail (Training Course) Online Foodand
Hygiene Certificate
2011- Microsoft Office (Work Exp. Programme, Certification)
2011 -Trainingfor Life, London - FIT4Life’ SelfDevelopment / EmployabilityandFitness Programme (Certificate)
Enfield College 2004 - 2005
NVQ in Office Administration
Lea ValleyHighSchool 1997 - 2003
6 GCSE’s, including EnglishandMath
Interests
My interests include Performing Arts;(I was a member of a PerformingArts School), listeningto music, keeping
updatedwiththe socialand local affairs andtravel.
References are available on request