Luong Vuong is seeking an IT Engineer role in Asia Pacific. He has over 10 years of experience in various IT roles including IT Support Analyst, IT Intern, and IT Support Analyst. He has qualifications including a BSc in Computing and various CompTIA and Microsoft certifications. He is currently the longest standing Service Desk Analyst at CBRE Ltd and is passionate about progressing his career in Asia Pacific.

1. Luong Vuong
Address: 186 Whinchat, London, SE28 0DR
Home: +44 208 265 7555 Mobile: +447718120535
Email: l.vuong@hotmail.co.uk
Personal Profile
I am an IT Support analyst seeking an IT Engineer role in Asia Pacific. I am constantly placed under pressure from users
logging incidents or raising requests such as; product licenses, hardware and software upgrades which helps motivate me.
Due to the variety of my role this allows me to focus and think outside the box.
To pursue my interest in IT I enrolled onto a self-funded course which has now equipped me with hands on experience in a
technical support environment whilst providing me with the necessary industry recognised qualifications including
CompTIA A+, Windows 7 and Server 2008.
I am now the longest standing Service Desk Analyst in EMEA CBRE Ltd and passionate to add the same value in Asia Pacific
where I can progress myself further.
Education and IT Training
June 11-Present Just IT Training Ltd, London
Network Professional Programme
• CompTIA A+ Essentials
• CompTIA A+ IT Technician
• MCTS Windows 7
• MCTS Windows Server 2008
Sept 05-Sept 09 University of Westminster, London
BSc (Hons) Computing-2:2
Core Modules: Windows Office, XP/Vista, Object - Oriented Programming, Object - Oriented Design,
Software Engineering
Languages (programming): C++, Java, PHP, HTML, CSS, ASP.NET
Final Year Project: “Google Map Simulation” Demonstrating the functionalities of Google Map e.g. Zoom
In/Out, Search Location and Map Movement
Sept 98-Jul 05 Woolwich Polytechnic Schools, Thamesmead
AVCE: Business Double Award (C, C), AS Computing (C)
GCSE: 7 A-C grades in subjects including Maths and English
Other languages: Cantonese (basic)
Employment History
Nov 11 CBRE, London Service Desk Analyst
• Using ServiceNow the incident management tool to log and resolve tickets.
• Troubleshooting a varied of issues which come by way of telephone calls and emails sent to the Service Desk.
• Processing leavers which entail removing them from the GAL, hiding them from People Finder, disabling their account
and removing any security or distribution groups.
• As part of the Service Desk I train new team members.
• Handling requests; mailbox setup, distribution groups/security groups, providing Wi-Fi access, creating new folders and
assigning folder permission to users ect.
• We are in a virtual environment, I have the capability of resetting desktops so they can re-establish a connection to the
network using VMWare View Admin
• Creating Active Directory objects
• Provide support for MS Office applications.
• Knowledge of Win7,MS Office 2010, MS Exchange Server 2010, Active Directory
• Troubleshooting mobile device problems e.g Blackberry/iPhones.
• Resetting Citrix sessions.
March 11 – June 11 GroupM, London IT Intern
• Troubleshooting laptop queries

2. • Fixing printers
• Adding machines onto the domain
• Rollout of new Windows 7 laptops to users
• Using Symantec Ghost to image laptops
Nov 10-Feb 11 Free2Learn Ltd, Hackney IT Internship
• Supporting 20 users over the phone whilst troubleshooting hardware and software issues including Windows XP and 7.
• Working in a team of 3 where we built a database system using .NET framework in order to hold customer and staff
data.
• Networking telephone systems to allow calls to be transferred between 20 members of staff.
• Helping to setup e-mail accounts for new members of staff with the aid of a 3rd party provider.
• Installing anti-virus software such as Avast in order to keep machines secure from threats and viruses.
• Handling network cables so members of staff were able to connect to the internet and make calls in order to work
efficiently.
July 10-Oct 10 Actively seeking employment
March 10-Jun 10 Vacation in China
Sept 09-Feb 10 Actively seeking employment
Sept 07-Sept 08 Astute Ltd, Bournemouth Business IT Development Agent
• Managing time effectively to arrange appointments between a managed services company and their customers in
order to help generate interests in their products.
• Communicating to customers in order to generate leads for HP resellers and informing customers of new initiatives and
business solutions within strict timeframes and deadlines.
• Working under pressure where I was making over 100 calls per day setting up seminars to introduce customers to new
technologies.
• Dealing with irate customers on a day-to-day basis which required excellent interpersonal skills in order to provide a
high level of customer service and professionalism at all times.
• Adhering to strict service level agreements and achieving excellent results where prioritisation and organisation skills
were critical.
Feb 07-March 07 Greenwich Vietnam Community, London IT Support
• Working in a team 10 helping to organise the organisation’s filling system whilst ensuring records were up to date.
• Using Microsoft Excel to log calls and troubleshooting Windows XP issues when necessary.
• Responsible for updating Windows operating systems and printers whilst working under immense pressure and
ensuring a high level of service at all times.
• Changing and handling network cables to ensure that there was a safe working environment.
Sept 06-Sept 06 University of Westminster, London Student Helper
• Communicating professionally with prospective students face-to-face whilst conducting and
arranging tours of the university campuses.
• Providing information about new and current courses as well as enrolment and induction
activities.
• Providing excellent customer service to new students when taking them to classes during
enrolment and giving them helpful advice about the range of courses available.
June 04-June 04 Woolwich Polytechnic School, London IT Support Analyst
• Responding to calls and emails from over 200 users who were requesting
help regarding their computers or laptops which would be prioritised and dealt with accordingly and stored in the CRM
call logging system.
• Working in a team of 4 updating and maintaining computer systems using
Microsoft Office and Windows XP.

3. • Analysing problems and dealing with them efficiently and professionally as
well as helping with senior staff on IT projects.
• Responsible for installing, configuring and the deployment of Microsoft
Office 2003 and Windows XP.
Interests and Achievements
Computing: I enjoy reading about the latest computing technologies from magazines such as Computer Weekly and I enjoy
learning about new IT trends. I also enjoy helping friends and family with computer related issues ranging from
installations of Windows operating systems to internet connection problems.
Hobbies: I regularly jog and go to the gym as a way of keeping fit and I also have a keen interest in playing computer
games as way of socialising with friends.
Achievements:
• I developed Astute Ltd’s CBT (Computer Based Training) module as part of my placement project which involved
creating short bite-sized training videos for Astute Academy which would be given to new starters as a way of
refreshing their minds on technologies after they had been learning on their induction week.
• I was nominated Employee of The Month at Astute Ltd which resulted in 1st
place out of 50 employees.
References available upon request