SlideShare a Scribd company logo

Sboa Communication Conflict

•
•
Justin Rains
Justin Rains

Presentation given on May 14, 2009 to the Small Business Owners Association of Northern KY by Steve Sturgil.

Business
1 of 16
C ommunication Are we really communicating? Welcome SBOA Members . . . Steve Sturgil Communication
Good Communication can improve every aspect of our life
[object Object],[object Object]
Sender Receiver Message Feedback F ilter F ilter F ilter F ilter
Message F ilter F ilter Gender Distractions Personality Education Age Slang Confusion Boredom Background Noise Stress Feed back
Methods Of Communication “Face to Face” Words Tone of Voice Body Language 100% 100% What you say What experts say 7% 38% 55% ? ? ? Ref.: Albert Mehrabian
Types of Communication 7% Face to Face Body Language 55% Tone 38% Words Phone Tone 80% Words 20% E-mail /Text/ Memos Words 98% Tone 2%
[object Object],[object Object],[object Object],C 30 Sender Receiver Message Efficient Communication A B
[object Object],[object Object],[object Object],[object Object],[object Object],To Improve Communication . . .
If you suspect something doesn't seem right to you, what should you do? S ay something!
S aying something means asserting yourself
[object Object],[object Object],[object Object],[object Object],[object Object],Being assertive involves . . . ,[object Object],[object Object],[object Object],[object Object],[object Object]
C an being assertive possibly lead to Conflict? I f so, what are solutions we can apply to resolve it?
Competitive Assertiveness Avoidance Accommodation Compromise Collaboration Cooperation HIGH HIGH LOW
[object Object],[object Object],[object Object],[object Object],[object Object],In Summary . . .
Thanks for your Attention! Let’s go out there and communicate effectively! Steve Sturgil Communication

Recommended

Seven c’s of effective communication
Seven c’s of effective communicationSeven c’s of effective communication
Seven c’s of effective communicationNaseem Hasrat
 
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)Panchal Anand
 
Seven Cs
Seven CsSeven Cs
Seven CsAir University
 
Aise loli 13th chapter 7 final
Aise loli 13th chapter 7 finalAise loli 13th chapter 7 final
Aise loli 13th chapter 7 finalsperdue10
 
Description
DescriptionDescription
Descriptionmrsjeff2u
 
160210107050
160210107050160210107050
160210107050DivyaTeraiya
 
One of the 7c's of business communication - Correctness
One of the 7c's of business communication - CorrectnessOne of the 7c's of business communication - Correctness
One of the 7c's of business communication - CorrectnessVaibhav Duggal
 
Communication skills
Communication skillsCommunication skills
Communication skillsCarmelo Pollichino
 

Recommended

Seven c’s of effective communication
Seven c’s of effective communicationSeven c’s of effective communication
Seven c’s of effective communicationNaseem Hasrat
 
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)
LISTENING ABILITY GTU COMMUNICATION SKILLS (2110002)Panchal Anand
 
Seven Cs
Seven CsSeven Cs
Seven CsAir University
 
Aise loli 13th chapter 7 final
Aise loli 13th chapter 7 finalAise loli 13th chapter 7 final
Aise loli 13th chapter 7 finalsperdue10
 
Description
DescriptionDescription
Descriptionmrsjeff2u
 
160210107050
160210107050160210107050
160210107050DivyaTeraiya
 
One of the 7c's of business communication - Correctness
One of the 7c's of business communication - CorrectnessOne of the 7c's of business communication - Correctness
One of the 7c's of business communication - CorrectnessVaibhav Duggal
 
Communication skills
Communication skillsCommunication skills
Communication skillsCarmelo Pollichino
 
Tetiquettes
TetiquettesTetiquettes
TetiquettesShirin Siddiqui
 
7 cs of communication
7 cs of communication7 cs of communication
7 cs of communicationbhavna_pande
 
The 7 c,s of communication
The 7 c,s of communicationThe 7 c,s of communication
The 7 c,s of communicationSoban Ahmad
 
Seven Cs Of Effective Communications
Seven Cs Of Effective CommunicationsSeven Cs Of Effective Communications
Seven Cs Of Effective CommunicationsAamirgr8iz1
 
Chapter 4 badnews 1
Chapter 4 badnews 1Chapter 4 badnews 1
Chapter 4 badnews 1Ali Raza
 
The Seven C’S Of Communication
The Seven C’S Of CommunicationThe Seven C’S Of Communication
The Seven C’S Of Communicationguest4a5009
 
7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aind7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aindsudarshan aind
 
7 c's of communication
7 c's of communication7 c's of communication
7 c's of communicationVishwanathan Thata
 
Principles of communication
Principles of communicationPrinciples of communication
Principles of communicationHimani Panwar
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communicationdrgurudutta
 
Presentation skills
Presentation skillsPresentation skills
Presentation skillsAly Dawod
 
Persuasion an art
Persuasion an artPersuasion an art
Persuasion an artShreyansh Shah
 
Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communicationSofiaPogranychna
 
Plain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn JacobsPlain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn Jacobs2013PLAINConference
 
7Cs of effective communication
7Cs of effective communication7Cs of effective communication
7Cs of effective communicationShubham Shah
 
Bawinile listening and speaking skills
Bawinile listening and speaking skillsBawinile listening and speaking skills
Bawinile listening and speaking skillsBawinile Ntuli
 
7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales Skills7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales SkillsTrevor Ambrose
 
Essentials of effective communication
Essentials of effective communicationEssentials of effective communication
Essentials of effective communicationDr Shafayat Malik
 
Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1sorave
 
Communication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online SchoolCommunication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online SchoolCommunicationSchool
 
Communication Skills
Communication SkillsCommunication Skills
Communication SkillsHazem Diab
 
2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.ppt2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.pptjatin9127
 

More Related Content

What's hot

7 cs of communication
7 cs of communication7 cs of communication
7 cs of communicationbhavna_pande
 
The 7 c,s of communication
The 7 c,s of communicationThe 7 c,s of communication
The 7 c,s of communicationSoban Ahmad
 
Seven Cs Of Effective Communications
Seven Cs Of Effective CommunicationsSeven Cs Of Effective Communications
Seven Cs Of Effective CommunicationsAamirgr8iz1
 
Chapter 4 badnews 1
Chapter 4 badnews 1Chapter 4 badnews 1
Chapter 4 badnews 1Ali Raza
 
The Seven C’S Of Communication
The Seven C’S Of CommunicationThe Seven C’S Of Communication
The Seven C’S Of Communicationguest4a5009
 
7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aind7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aindsudarshan aind
 
Principles of communication
Principles of communicationPrinciples of communication
Principles of communicationHimani Panwar
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communicationdrgurudutta
 
Presentation skills
Presentation skillsPresentation skills
Presentation skillsAly Dawod
 
Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communicationSofiaPogranychna
 
Plain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn JacobsPlain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn Jacobs2013PLAINConference
 
7Cs of effective communication
7Cs of effective communication7Cs of effective communication
7Cs of effective communicationShubham Shah
 
Bawinile listening and speaking skills
Bawinile listening and speaking skillsBawinile listening and speaking skills
Bawinile listening and speaking skillsBawinile Ntuli
 
7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales Skills7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales SkillsTrevor Ambrose
 
Essentials of effective communication
Essentials of effective communicationEssentials of effective communication
Essentials of effective communicationDr Shafayat Malik
 
Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1sorave
 
Communication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online SchoolCommunication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online SchoolCommunicationSchool
 

What's hot (20)

Tetiquettes
TetiquettesTetiquettes
Tetiquettes
 
7 cs of communication
7 cs of communication7 cs of communication
7 cs of communication
 
The 7 c,s of communication
The 7 c,s of communicationThe 7 c,s of communication
The 7 c,s of communication
 
Seven Cs Of Effective Communications
Seven Cs Of Effective CommunicationsSeven Cs Of Effective Communications
Seven Cs Of Effective Communications
 
Chapter 4 badnews 1
Chapter 4 badnews 1Chapter 4 badnews 1
Chapter 4 badnews 1
 
The Seven C’S Of Communication
The Seven C’S Of CommunicationThe Seven C’S Of Communication
The Seven C’S Of Communication
 
7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aind7 c's of communication by sudrshan aind
7 c's of communication by sudrshan aind
 
7 c's of communication
7 c's of communication7 c's of communication
7 c's of communication
 
Principles of communication
Principles of communicationPrinciples of communication
Principles of communication
 
Interpersonal communication
Interpersonal communicationInterpersonal communication
Interpersonal communication
 
Presentation skills
Presentation skillsPresentation skills
Presentation skills
 
Persuasion an art
Persuasion an artPersuasion an art
Persuasion an art
 
Principles of effective communication
Principles of effective communicationPrinciples of effective communication
Principles of effective communication
 
Plain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn JacobsPlain2013 Training 17000 Martijn Jacobs
Plain2013 Training 17000 Martijn Jacobs
 
7Cs of effective communication
7Cs of effective communication7Cs of effective communication
7Cs of effective communication
 
Bawinile listening and speaking skills
Bawinile listening and speaking skillsBawinile listening and speaking skills
Bawinile listening and speaking skills
 
7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales Skills7 C's of Effective Presentations & Sales Skills
7 C's of Effective Presentations & Sales Skills
 
Essentials of effective communication
Essentials of effective communicationEssentials of effective communication
Essentials of effective communication
 
Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1Exercise greetings and_introductions_lesson_1
Exercise greetings and_introductions_lesson_1
 
Communication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online SchoolCommunication School - India's First Self Learning Online School
Communication School - India's First Self Learning Online School
 

Similar to Sboa Communication Conflict

Communication Skills
Communication SkillsCommunication Skills
Communication SkillsHazem Diab
 
2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.ppt2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.pptjatin9127
 
Communication skills
Communication skillsCommunication skills
Communication skillsdjdracula
 
Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04aeyzaguirre
 
Understanding Human Communication
Understanding Human CommunicationUnderstanding Human Communication
Understanding Human CommunicationAklanta Kalita
 
Communication Skills Training
Communication Skills TrainingCommunication Skills Training
Communication Skills Trainingguestaeaf001
 
Building Telephone Rapport
Building Telephone RapportBuilding Telephone Rapport
Building Telephone RapportRonald Macklin
 
Effective Communication for successful working and personal relationships
Effective Communication for successful working and personal relationships Effective Communication for successful working and personal relationships
Effective Communication for successful working and personal relationships Simon Misiewicz
 
Basic Communication skills
Basic Communication skillsBasic Communication skills
Basic Communication skillsVICTOR NKWOCHA
 
Effective communication
Effective communicationEffective communication
Effective communicationlaipeng
 
Effective communication-skills
Effective communication-skillsEffective communication-skills
Effective communication-skillsAum e Hani
 
Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seemastephen samuel
 
Role Of Communication In Financial Planning
Role Of Communication In Financial PlanningRole Of Communication In Financial Planning
Role Of Communication In Financial PlanningSunil Kumar
 
Intercultural communication awareness
Intercultural communication awarenessIntercultural communication awareness
Intercultural communication awarenessAmaro Araujo
 
businesscommunication-140923071300-phpapp02 (1).pdf
businesscommunication-140923071300-phpapp02 (1).pdfbusinesscommunication-140923071300-phpapp02 (1).pdf
businesscommunication-140923071300-phpapp02 (1).pdffishyphotos
 
Communication skills mbahotspot_ppt
Communication skills mbahotspot_pptCommunication skills mbahotspot_ppt
Communication skills mbahotspot_ppthima bindu
 

Similar to Sboa Communication Conflict (20)

Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.ppt2. Soft Skills - version 1.0.ppt
2. Soft Skills - version 1.0.ppt
 
Soft Skills
Soft SkillsSoft Skills
Soft Skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04Whats Love Got To Do With It Acpi 11 09 04
Whats Love Got To Do With It Acpi 11 09 04
 
Business communication
Business communicationBusiness communication
Business communication
 
Understanding Human Communication
Understanding Human CommunicationUnderstanding Human Communication
Understanding Human Communication
 
Communication Skills Training
Communication Skills TrainingCommunication Skills Training
Communication Skills Training
 
Building Telephone Rapport
Building Telephone RapportBuilding Telephone Rapport
Building Telephone Rapport
 
Effective Communication for successful working and personal relationships
Effective Communication for successful working and personal relationships Effective Communication for successful working and personal relationships
Effective Communication for successful working and personal relationships
 
Basic Communication skills
Basic Communication skillsBasic Communication skills
Basic Communication skills
 
Effective communication
Effective communicationEffective communication
Effective communication
 
Effective communication-skills
Effective communication-skillsEffective communication-skills
Effective communication-skills
 
Developing effective communication skills seema
Developing effective communication skills seemaDeveloping effective communication skills seema
Developing effective communication skills seema
 
Role Of Communication In Financial Planning
Role Of Communication In Financial PlanningRole Of Communication In Financial Planning
Role Of Communication In Financial Planning
 
Effective Communication.ppt
Effective Communication.pptEffective Communication.ppt
Effective Communication.ppt
 
Intercultural communication awareness
Intercultural communication awarenessIntercultural communication awareness
Intercultural communication awareness
 
businesscommunication-140923071300-phpapp02 (1).pdf
businesscommunication-140923071300-phpapp02 (1).pdfbusinesscommunication-140923071300-phpapp02 (1).pdf
businesscommunication-140923071300-phpapp02 (1).pdf
 
Communication skills mbahotspot_ppt
Communication skills mbahotspot_pptCommunication skills mbahotspot_ppt
Communication skills mbahotspot_ppt
 
Communication WINSYS SMC
Communication WINSYS SMCCommunication WINSYS SMC
Communication WINSYS SMC
 

Recently uploaded

Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 
Non Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxNon Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxAbhayThakur200703
 
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherA.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherPerry Belcher
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...lizamodels9
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCRsoniya singh
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfpollardmorgan
 
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdfCatalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdfOrient Homes
 
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...lizamodels9
 
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,noida100girls
 
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadIslamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadAyesha Khan
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewasmakika9823
 
Investment analysis and portfolio management
Investment analysis and portfolio managementInvestment analysis and portfolio management
Investment analysis and portfolio managementJunaidKhan750825
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurSuhani Kapoor
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfmuskan1121w
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Serviceankitnayak356677
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailAriel592675
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...lizamodels9
 

Recently uploaded (20)

Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 
Non Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptxNon Text Magic Studio Magic Design for Presentations L&P.pptx
Non Text Magic Studio Magic Design for Presentations L&P.pptx
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry BelcherA.I. Bot Summit 3 Opening Keynote - Perry Belcher
A.I. Bot Summit 3 Opening Keynote - Perry Belcher
 
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
Call Girls In Sikandarpur Gurgaon ❤️8860477959_Russian 100% Genuine Escorts I...
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
(8264348440) 🔝 Call Girls In Keshav Puram 🔝 Delhi NCR
 
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdfIntro to BCG's Carbon Emissions Benchmark_vF.pdf
Intro to BCG's Carbon Emissions Benchmark_vF.pdf
 
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdfCatalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
Catalogue ONG NƯỚC uPVC - HDPE DE NHAT.pdf
 
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...
Call Girls In Kishangarh Delhi ❤️8860477959 Good Looking Escorts In 24/7 Delh...
 
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
BEST Call Girls In BELLMONT HOTEL ✨ 9773824855 ✨ Escorts Service In Delhi Ncr,
 
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in IslamabadIslamabad Escorts | Call 03274100048 | Escort Service in Islamabad
Islamabad Escorts | Call 03274100048 | Escort Service in Islamabad
 
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service DewasVip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
Vip Dewas Call Girls #9907093804 Contact Number Escorts Service Dewas
 
Investment analysis and portfolio management
Investment analysis and portfolio managementInvestment analysis and portfolio management
Investment analysis and portfolio management
 
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service JamshedpurVIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
VIP Call Girl Jamshedpur Aashi 8250192130 Independent Escort Service Jamshedpur
 
rishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdfrishikeshgirls.in- Rishikesh call girl.pdf
rishikeshgirls.in- Rishikesh call girl.pdf
 
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts ServiceVip Female Escorts Noida 9711199171 Greater Noida Escorts Service
Vip Female Escorts Noida 9711199171 Greater Noida Escorts Service
 
Case study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detailCase study on tata clothing brand zudio in detail
Case study on tata clothing brand zudio in detail
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
Lowrate Call Girls In Sector 18 Noida ❤️8860477959 Escorts 100% Genuine Servi...
 

Sboa Communication Conflict

  • 1. C ommunication Are we really communicating? Welcome SBOA Members . . . Steve Sturgil Communication
  • 2. Good Communication can improve every aspect of our life
  • 3.
  • 4. Sender Receiver Message Feedback F ilter F ilter F ilter F ilter
  • 5. Message F ilter F ilter Gender Distractions Personality Education Age Slang Confusion Boredom Background Noise Stress Feed back
  • 6. Methods Of Communication “Face to Face” Words Tone of Voice Body Language 100% 100% What you say What experts say 7% 38% 55% ? ? ? Ref.: Albert Mehrabian
  • 7. Types of Communication 7% Face to Face Body Language 55% Tone 38% Words Phone Tone 80% Words 20% E-mail /Text/ Memos Words 98% Tone 2%
  • 8.
  • 9.
  • 10. If you suspect something doesn't seem right to you, what should you do? S ay something!
  • 11. S aying something means asserting yourself
  • 12.
  • 13. C an being assertive possibly lead to Conflict? I f so, what are solutions we can apply to resolve it?
  • 14. Competitive Assertiveness Avoidance Accommodation Compromise Collaboration Cooperation HIGH HIGH LOW
  • 15.
  • 16. Thanks for your Attention! Let’s go out there and communicate effectively! Steve Sturgil Communication

Editor's Notes

  1. 3/17/2008