2. Importance Of Listening
Listening is the most frequent, perhaps the most important type of
on-the-job communication.
Listening on the job is not only frequent, it is very important as
well.
Listening can improve work quality & boost productivity. Poor
listening leads to innumerable mistakes because of which letters
have to be retyped, meetings rescheduled, shipments rerouted.
3. Four Steps of Listening
The listener simply attends to the speaker to hear the message.
This depends on the listener’s vocabulary, knowledge, experience
and so on.
At this stage the listener decides what to do with the received
information.
The listener’s response to the message may be in words or in body
language