Communication skills

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Communication skills

  1. 1. Communication Trainer:Carmelo Pollichino Twitter: @c.pollichino E-mail: carmelo.pollichino@gmail.com
  2. 2. Communication
  3. 3. Sender Receiver encode decodemessage encodedecode feedback SenderReceiver Communication is the process of sending and receiving information among people…
  4. 4. Communication is a two way process!
  5. 5. Communication is a two way process! In order to have good communication: • Listen to Understand • Understand before speaking • Speak to be Understood • Seek understanding before proceeding • Repeat
  6. 6. Communication is a two way process! Common Communication Errors: • Finishing others sentences • Preparing our response before someone has completed speaking • Multitasking while listening • Filtering content or meaning based on the speaker • Speaking for others (we…)
  7. 7. Tonal 55% Visual 38% Verbal 7% 0% Communication is a two way process! 93% of all communication is non verbal!
  8. 8. What do you think about this speaker?
  9. 9. 2 simple rules Crazy dog
  10. 10. Attention I nterest Desire Action
  11. 11. badge
  12. 12. dog reliability
  13. 13. badge say your namebadge
  14. 14. badge Toothbrush smile ears listen
  15. 15. trumpet speak up badge
  16. 16. Red ballon important things badge
  17. 17. badge reliability say your name smile listen speak up important things
  18. 18. good break

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