Understanding Human Communication

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Understanding Human Communication

  1. 1. aklanta
  2. 2. Objective and scope of presentation… <ul><li>to understand </li></ul><ul><ul><li>how we communicate </li></ul></ul><ul><ul><li>elements of communication </li></ul></ul><ul><ul><li>factors that influence communication </li></ul></ul><ul><ul><li>anything in our hands? </li></ul></ul>
  3. 3. I confess… <ul><ul><li>not a good communicator </li></ul></ul><ul><ul><li>just to share experience </li></ul></ul><ul><ul><li>you already know most of the concepts </li></ul></ul><ul><ul><li>not absolute facts </li></ul></ul><ul><ul><li>accept or reject only after processing </li></ul></ul><ul><ul><li>understanding does not guarantee mastery </li></ul></ul>
  4. 4. Why do we need to communicate? Basic Human Needs… Tangible Food Cloth Shed Transport
  5. 5. Why do we need to communicate? Basic Human Needs… Tangible Food Cloth Shed Transport Intangible Knowledge Love Care Affection
  6. 6. Why do we need to communicate? Basic Human Needs…
  7. 7. Why do we need to communicate? To fulfill 90 % of our needs we need to reach out to others
  8. 8. Why do we need to communicate? To fulfill 90 % of our needs we need to reach out to others We need to convey
  9. 9. Why do we need to communicate? To fulfill 90 % of our needs we need to reach out to others We need to convey We need to communicate
  10. 10. And it starts here… Soccer Ball
  11. 11. And it starts here… Soccer Ball Co-relation
  12. 12. And it starts here… Soccer Ball Signifier Co-relation
  13. 13. And it starts here… Soccer Ball Signified Signifier Co-relation
  14. 14. And it starts here… Soccer Ball Signified Signifier Co-relation
  15. 15. we have the options… <ul><li>Signifier </li></ul><ul><li>Verbal Language </li></ul><ul><li>Non-Verbal Language </li></ul><ul><ul><li>Signs </li></ul></ul><ul><ul><li>Symbols </li></ul></ul><ul><ul><li>Gestures </li></ul></ul>Signified Objects Feelings Processes
  16. 16. we have the options… <ul><li>Signifier </li></ul><ul><li>Verbal Language </li></ul><ul><li>Non-Verbal Language </li></ul><ul><ul><li>Signs </li></ul></ul><ul><ul><li>Symbols </li></ul></ul><ul><ul><li>Gestures </li></ul></ul>Signified Objects Feelings Processes
  17. 17. we have the options… <ul><li>Signifier </li></ul><ul><li>Verbal Language </li></ul><ul><li>Non-Verbal Language </li></ul><ul><ul><li>Signs </li></ul></ul><ul><ul><li>Symbols </li></ul></ul><ul><ul><li>Gestures </li></ul></ul>Signified Objects Feelings Processes
  18. 18. we have the options… <ul><li>Signifier </li></ul><ul><li>Verbal Language </li></ul><ul><li>Non-Verbal Language </li></ul><ul><ul><li>Signs </li></ul></ul><ul><ul><li>Symbols </li></ul></ul><ul><ul><li>Gestures </li></ul></ul>Signified Objects Feelings Processes
  19. 19. And it starts here…
  20. 20. And it starts here… W&@%^&G+£
  21. 21. And it starts here… W&@%^&G+£
  22. 22. And it starts here… W&@%^&G+£
  23. 23. And it starts here… W&@%^&G+£
  24. 24. And it starts here… W&@%^&G+£
  25. 25. And it starts here… W&@%^&G+£
  26. 26. And it starts here… Sender W&@%^&G+£
  27. 27. And it starts here… Sender Medium W&@%^&G+£
  28. 28. And it starts here… Sender Receiver Medium W&@%^&G+£
  29. 29. it completes only after… Sender Receiver Medium Message Response
  30. 30. What is the most important element
  31. 31. What is the most important element Language?
  32. 32. we perform these in a matter of seconds… Auto Communication
  33. 33. we perform these in a matter of seconds… Auto Communication
  34. 34. we perform these in a matter of seconds… Auto Communication Auto Communication
  35. 35. we perform these in a matter of seconds… Auto Communication Auto Communication
  36. 36. we perform these in a matter of seconds… Auto Communication Interpersonal Communication Auto Communication
  37. 37. we perform these in a matter of seconds… Auto Communication Interpersonal Communication Auto Communication Interpersonal Communication
  38. 38. So the elements of communication are… <ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul>
  39. 39. So the elements of communication are… <ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul><ul><li>Medium </li></ul><ul><li>Intangible </li></ul><ul><li>Language </li></ul><ul><li>Tangible </li></ul><ul><li>Sound waves </li></ul><ul><li>Phone </li></ul><ul><li>Fax </li></ul><ul><li>Email… </li></ul>
  40. 40. So the elements of communication are… <ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul><ul><li>Medium </li></ul><ul><li>Intangible </li></ul><ul><li>Language </li></ul><ul><li>Tangible </li></ul><ul><li>Sound waves </li></ul><ul><li>Phone </li></ul><ul><li>Fax </li></ul><ul><li>Email… </li></ul><ul><li>Receiver </li></ul><ul><li>Willingness to listen </li></ul><ul><li>Understanding </li></ul><ul><li>Willingness to respond </li></ul>
  41. 41. So the elements of communication are… <ul><li>Receiver </li></ul><ul><li>Willingness to listen </li></ul><ul><li>Understanding </li></ul><ul><li>Willingness to respond </li></ul><ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul><ul><li>Medium </li></ul><ul><li>Intangible </li></ul><ul><li>Language </li></ul><ul><li>Tangible </li></ul><ul><li>Sound waves </li></ul><ul><li>Phone </li></ul><ul><li>Fax </li></ul><ul><li>Email… </li></ul>Eager to pass on some message Clear about the message to be passed on Understand what to say Understand how to say Understanding of the medium Understanding of the receiver
  42. 42. So the elements of communication are… <ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul><ul><li>Medium </li></ul><ul><li>Intangible </li></ul><ul><li>Language </li></ul><ul><li>Tangible </li></ul><ul><li>Sound waves </li></ul><ul><li>Phone </li></ul><ul><li>Fax </li></ul><ul><li>Email… </li></ul><ul><li>Receiver </li></ul><ul><li>Willingness to listen </li></ul><ul><li>Understanding </li></ul><ul><li>Willingness to respond </li></ul>No common language Regional differences of Languages Culturally different gestures Improper use of language NOISE NOISE Noisy Environment Noisy phone line Network problem Corrupt e mail Power cut
  43. 43. So the elements of communication are… <ul><li>Sender </li></ul><ul><li>Something to say (Message) </li></ul><ul><li>Willingness to share </li></ul><ul><li>Ability to encode </li></ul><ul><li>Medium </li></ul><ul><li>Intangible </li></ul><ul><li>Language </li></ul><ul><li>Tangible </li></ul><ul><li>Sound waves </li></ul><ul><li>Phone </li></ul><ul><li>Fax </li></ul><ul><li>Email… </li></ul><ul><li>Receiver </li></ul><ul><li>Willingness to listen </li></ul><ul><li>Understanding </li></ul><ul><li>Willingness to respond </li></ul>Selective Exposure Selective perception Selective retention Resistance to conflicting ideas
  44. 44. I come to bury Caesar, not to praise him… You too Brutus !
  45. 45. You too Brutus ! He was my friend, faithful and just to me: But Brutus says he was ambitious; And Brutus is an honourable man
  46. 46. You too Brutus ! I thrice presented him a kingly crown, Which he did thrice refuse: was this ambition? Yet Brutus says he was ambitious; And, sure, he is an honourable man
  47. 47. Yuji san, are you happy?
  48. 48. thank U…

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