How to attract and select Human Resources

1. PREPARED BY:
ANUSHI SINGHLA (76)
AMAN YADAV (70)
JUHI TRIPATHI (91)
SHUBHAM BHATLA (117)

3. BUSINESS
OBJECTIVES
HR
PLANNING
JOB
SPECIFICATION
JOB
DESCRIPTION

4. RECRUITMENT
PROCESS
JOB
SPEC
VERIFY
SHORTLIST
SELECT
CLIENT
INTERVIEW
REFERENCE ASSESS
INTERVIEW
SCREEN
SOURCE

5. INTERNAL
SOURCES
OUTSIDE
SOURCES

6. INTERNAL SOURCES
Hiring from within the organization

7. EXTERNAL SOURCES
COLLEGE
RECRUITING

8. SKILL,
KNOWLEDGE,
TALENT
AVAILABLE
SELECTION
WITHOUT ANY
RESERVATIONS COST CAN BE
MINIMISED AS
THE PAY SCALE
IS MINIMUM
EXPERTISE
FROM
ANOTHER
ORGANIZATION
MULTI
CULTURAL &
DIFFERENT
BACKGROUND
LATEST,
KNOWLEDGE
OR SKILLS AND
INNOVATION
QUALITATIVE
HUMAN
RESOURCE AS
A LONG RUN
BENEFIT

9. Selection of Human
Resource
1. Selection is the process of finding out the most suitable candidate for
the job out of the candidates attracted ( Recruited)
2. Selection Process is a series of specific steps used to decide which
recruits should be hired. The process begins when recruits apply for
employment and ends with the hiring decision.

10. Steps in Selection Process
Preliminary Interview
Receiving Applications
Medical Examination
Employment Interview
Employment Tests
Screening Applications
Checking References
Final Selection

11. Selection
Interview
Questions
General Questions
1. What are your strengths
and Weaknesses?
2. Why do you leave your
last job?
3. Why should we hire you?
4. What is most important to
you in job?
5. What questions do you
have for me?
Questions about motivations
1. What have you done that
shows inititative?
2. What career objectives
have been met?
3. How do you measure
success?
4. What rewards mean most
to you?
5. What projects make you
excited?

12. Selection
Interview
Questions
Working with others
1. What kind of people do
you like to work with?
2. Tell me about a conflict
with a fellow co-worker-
How was it resolved?
3. Describe your
management style.
4. How do others see you?
5. What three words describe
you?
Problem Solving
1. What is the most creative
work-related idea you
have had?
2. Describe a difficult
problem you faced and
solved.
3. What approach to
problem-solving works
best for you?
4. Describe a sale you could
not make and explain why.

13. Selection
Interview
Questions
Integrity indicators
1. Tell me about a time you
were not honest.
2. How would you react if
you were asked to do
something unethical?
3. If you saw a co-worker
doing something
dishonest , what would
you do?
4. When did you last break a
rule?
5. When I call your previous
employer, what will they
say about you?

14. z
RECRUITMENT TECHNIQUES
 Recruitment technique are the means by which
management contacts prospective employees or
provides necessary information or exchanges ideas
in order to stimulate them to apply for the jobs

15. z
RECRUITMENT TECHNIQUES
 Traditional
1. Promotions
2. Transfers
3. Advertising

16. z
 Modern
1. Scouting (sending representation to organisation
to various sources of recruitment with a view to
stimulate)
2. Salary and perks ( high salary , quick promotions
n more perks)
3. ESOPs (stimulate by offering stock ownership)

17. z
FACTORS AFFECTING
RECRUITMENT
 Internal factors
1. Company’s pay package
2. Quality of work life
3. Organizational culture
4. Career planning and growth
5. Company’s size.
6. Company’s prduct /service
7. Geographical spread of the company’s operations
8. Company’s growth rate
9. Role of trade union
10. Cost of recruitment

18. z
 External factors
1. Socio economic factors
2. Supply and demand factor
3. Employment rate
4. Labour market conditions
5. Political legal and government factors like
reservation for SC/ST/OBC and sons of soil.
6. Information system like employment exchanges /
tele- recruitment like internet.

19. z
A Case Study on Recruitment &
Selection- The HR aspect in Retail
 OBJECTIVE:
 The objective of the research is to emphasize the
importance of the Recruitment and Selection
function. After this, we need to understand the
process it follows and find a best possible solution
to meet the challenges of this process.

20. z
 METHODOLOGY:
 The Research Methodology is based on primary
data made available by an in-depth interview at a
Retail Store. Also secondary data is carried out
through various web-site portals, books and e-
articles. The assimilation of the information is used
to suggest ways and means to face the arising
challenges of the Recruitment and selection
function.

21. z
 FINDINGS:
 RETAIL STORE #1:
 COMPANY PROFILE: Essar are the leading players
in Steel, Oil & Gas, Power, Communications,
Shipping Ports & Logistics, Construction and
Minerals. They have operations in 20 countries.
They employ 60,000 people with a market of US$
15 billion. Essar continues to expand with focus on
markets in Asia, Africa, Europe, America and
Australia. It is a low cost manufacturer with high
quality products and innovative customer offerings.

22. z
 Essar mission:
 We are committed to innovative growth, through our
personal passion, reinforced by a professional
mindset, creating value for all those we touch.
 Essar spirit:
 It has changed significantly and continues to evolve
and to keep pace with the changing times.

23. z
 Vodafone-Essar is a joint venture of Essar
Communication Holdings Ltd. It is India’s largest
cellular service companies with over 100 million
telecom subscribers in India and Kenya. It has a
majority stake in the telecom assets of the Dhabi
Group in Uganda and the Republic of Congo. The
Mobile Store has its CEO as Mr. Srikant Gokhale with
the Essar Group venture. It is the first countrywide
chain of telecom retail outlet. It offers a world class
shopping environment, with state of the art technology.
It currently runs 1,300 outlets branded “the
MobileStore” and has the vision to have over 2500
outlets across 650 cities in next 2 years.

24. z
 It is a one stop mobile solution shop that provides,
multi brand handsets, accessories, connections,
repairs, VAS etc. Its outlets are in three formats:
Large - 1000-1500 square feet, Medium- 800-1000
square feet and Corner-150-200 square feet, with
smaller formats located primarily in large malls.

25. z
 It offers the widest and most comprehensive range
of mobile phones with special offers from all the key
brands available across the globe. It has
undertaken an extensive training program to equip
all its employees with in-depth knowledge of the
products and brands available at the store, thereby
allowing them to provide the right kind of guidance
to the customer. All major handset brands like
Nokia, Sony Ericsson, LG, Samsung, Motorola, Fly,
Sagem, HP, iMate, Dopod, HTC and Blackberry are
available at the store. It has also tied up with all
leading operators like Airtel, Vodafone, BPL, Idea,
MTNL/BSNL and Reliance, Tata Indicom.

26. z
 The HR department carries out the main functions
of recruitment, selection, induction, performance
appraisal, compensation management and other
work related to HR policies and grievances.
 The Sources of Recruitment at the ‘Mobile Store’ is
explained in Fig. 1 as follows:
 The Manpower Requirements are done city-wise
with time-lines for store deployment and salary &
designation to be offered. The different sourcing
avenues include consultants, campus placements,
referrals, portals, advertisements and walk-ins.

27. z

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30. z

31. Sr. No. Recruitment Challenges Recruitment Solutions
1 To exclude poor applicants to avoid counter-
productive work.
By including applicants with promising
potentials.
2 The recruitment policies, sources & methods
have to be evaluated from time to time.
Successful recruitment program shows
good number of successful placements,
number of offers made, and number of
applicants, Cost involved and time taken
for filling up the position.
3 To bring in more effectiveness in the
recruitment process
Uses methods like Video conference for
following reasons of time savings, faster
decision making, cost savings in
candidate travel, lodging, etc. and an
opportunity to meet the candidates before
narrowing the list
CONCLUSIONS:
Thus we are faced with the following Recruitment and Selection challenges and their solutions:

32. THANKYOU