United Commercial Bank has been operating since 1983 and now has 158 branches. It offers various retail, SME, and corporate banking products and services including credit cards, money transfers, online banking, and lockers. The bank aims to provide high quality financial services and customer service while supporting national economic growth. Management plays a key role in planning, organizing, staffing, directing, and controlling the bank. Managers must have strong leadership, communication, finance, and project management skills to effectively perform their major functions of promoting the bank, meeting with customers, and ensuring high service levels.

1. Welcome
to
Our Presentation

2. United Commercial Bank Ltd.

3. Chronological history
History: Started banking operation on 1983
One of the fastest profiting banks in
Bangladesh
158 branches in six different districts
Products & services: Credit Card
Western Union Money
Transfer
Online Service
Locker Service
One Stop Service
Markets: Retail Banking
SME Banking
Corporate Banking

4. Mission & Vision
Mission High quality financial
service
Fast customer service
High standard business
ethics
Firm commitment to society
Growth of national economy
Vision: To be a premier banking
institution

5. Main function of management
department
Planning
Organizin
g
Staffing
Directing
Controlling

6. ORGANOGRAM of UCBL
Bank
Managing Director
Deputy Managing Director
Executive Vice President
Senior Vice President
First Vice President
Vice President
First Assistance Vice
President
Assistance Vice President
Senior Executive Officer
Executive Officer
Senior Officer
Management Trainee
Officer
Officer
Junior Officer

7. Major & actual functions of the
manager
Major functions are Promoting and marketing the branch
Meeting with customers and resolving
problems
Ensuring high level of customer service
Monitoring sales targets
Reporting to head office
Whereas,
Actual functions are Effective business acumen
High level of numeracy
Excellent attention to detail
Good communication & leadership skill
Confident with information technology

8. Skills of the manager
 Management & leadership skill
 Communication skill
 Collaboration skill
 Finance skill
 Project management skill

9. SWOT Analysis of UCBL
Strengths:
1.A lot of necessary assets
2.Give best facilities to
customers
3.Provide different packages
5.Employees are active
Weaknesses:
1.IT Department
2.Unnecessary use of money
3.Lack of ATM Booth
Opportunities:
1.Variation in banking process
2.Use of modern technologies
3.Support of government
Threats:
1.A lot of competitors (Banks)
2.Quality of giving facilities is
bad.

10. Organizational culture
* Core values
* Core strengths Transparent and quick decision making
Satisfied customers
Efficient team of performers
Internal control and compliance
Diversification
* Source of culture: philosophy of the organization’s founder.

11. Technology used in manager’s
job
PC Networks: Tellers
Sales tracking software
Relational database
E-mail
Automate credit scoring
Delivery system: Internet banking home page
Telebanking
Smart Cards
Debit Cards
Electronic Banking

12.  CSR activities of UCBL :
 Significance of CSR activities :
 Ethical issues that are faced by manager :
 Dealing with it :
 Planning of manager Agenda Setting
Network Building

13. Strategies that manager applies:
How manager solves problems: Problem
identification
Structuring problem
Looking for possible
solutions
Making a decision
Implementation
Monitoring / seeking
feedback
Analysis
Strategy formulation
Strategy implementation
Evaluation & control

14.  Communication between manager &
superior and subordinates
 Motivation of subordinates :
 Resolving conflicts :
Upward communication
Openness in communication
Relationship maintenance
Downward communication

15.  Organizational changes that manager
confronts :
 Assurance of monitoring and control :
 Relevant aspects of manager’s job
IT Department
Seminar named
“Buy more pay less”

16.  Recommendations for manager :
 Conclusion :
IT Department
Supply Chain
Management Department