This document discusses the planning and organizing of United Commercial Bank (UCB) in Bangladesh. It begins with an introduction to UCB, providing its mission, vision, and core values. It then discusses the bank's departments and operational hierarchy. The focus then shifts to Banasree Branch of UCB, discussing its planning processes including work specialization, chain of command, and span of control. It also covers the branch's organizing aspects such as centralization, formalization, and use of communication technologies. In conclusion, the document analyzes UCB's human resource activities and overall performance.

1. 1
“Principles of Management and Organizational Behavior”
MBA 501
Group-5
“Planning and Organizing of UCB”
Submitted To:
Hanif Mahtab
Senior Lecturer
Independent University, Bangladesh (IUB)
Submitted By
Name ID
Md. Mehraj Hossain 1630785
Sadia Raisa 1620965
A H M Aman 1630822
Shoheli Sharmin 1631005
Date of Submission: 23th
November, 2016

2. 2
Letter of Transmission
Date: 23th November 2016
Submitted To:-
Mr. Hanif Mahtab
Independent University, Bangladesh (IUB)
Sub: Submission of assignment about Planning and Organizing of United Commercial
Bank.
Dear Sir,
With your regards we are telling you this, that all the information’s used over here have been
taken from the interview with the manager of Banasree Branch of UCB, book, journal and made
by us.
And this is for academic purpose only; if someone does this or uses it in practical use then it’s
only that person’s responsibility. We assure you that we have not copied this from anyone and
have not let anyone to copy from us.
So in this circumstance we are requesting you to accept our work.
Yours sincerely,
Name ID
Md. Mehraj Hossain 1630785
Sadia Raisa 1620965
A H M Aman 1630822
Shoheli Sharmin 1631005

3. 3
Acknowledgement
At first we want to express our great gratitude to our honorable teacher to give us such a good
topic for making an assignment. He gave us his helpful hand to do this assignment. His class
lecture & advice help us very much to prepare our assignment which was very fruitful to us. So
we are grateful to him.
At the very beginning a special note of acknowledgement is due to our course teacher, Mr. Hanif
Mahtab, for giving us the permission to prepare the assignment on this topic. He was very
generous and friendly toward us while conducting the course and was the person who has guided
us throughout preparing the assignment. His teaching method was really effective and
interesting.
We would like to thank all mighty Allah for keeping everything on right track. Finally, we would
like to thank our friends without their support it was not possible for us to complete the
assignment.

4. 4
Table of Content
Contents
1 Executive summary 5
2 Introduction of Bank 6
3 An Overview of UCB 6
4 UCB at A Glance 8-9
5 Department of UCB 9 -10
6 Operational Hierarchy of UCB 11-13
7 Introduction to Banasree Branch 14
8 Planning of Banasree Branch 15
9 Organizing of Banasree Branch 16
10 Work Specialization 17
11 Chain of Command 18
12 Span of Control 19
13 Centralization & Formalization 20
14 Communication & Technology 21-23
15 HR Activity 23
16 Conclusion 23
17 Appendix 24
18 References 25

5. 5
Executive Summary
UCB Bank is a first generation bank in the growing banking sector of Bangladesh. After its
inception in mid-1983, the Bank has been able to earn a good name in the industry for its high
quality services, providing credit efficiently. With a team of bankers that comprises of
experience as well as strength of youth, the bank strives for a customer-oriented banking culture,
with practical lending and attractive deposit schemes. UCB Bank aims at maintaining the high
quality of services and sanctioning loan against proper collateral which it has already achieved,
at the same time being in a sound financial health. They maintain some professional ethics and
always put their customer first.
In this report we are trying to focus on the planning and organizing of management of UCB bank
like how do they work, the software and technologies that they have used in their work, their
communication level skills, analyze the internal activities and their performance. We have talked
to two managers and two employees of UCB bank for getting the genuine information. They
were cope rativeto us and provide the needed information about UCB bank.

6. 6
Introduction of Bank
Finance is the life blood of trade, commerce and industry. Now-a-days, banking sector acts as the
backbone of modern business. Development of any country mainly depends upon the banking
system. The term bank is either derived from old Italian word banca or from a French word
banque both mean a Bench or money exchange table. In olden days, European money lenders or
money changers used to display coins of different countries in big heaps on benches or tables for
the purpose of lending or exchanging.
Bank is a financial institution which deals with money, offers deposits subject to withdrawal on
demand and giving loans to the retail, corporate sector or individual in some cases. Not all banks
are the same. There are different types of banks, e.g. commercial bank, investment bank,
international bank, Islamic bank, co-operative banks, savings banks, central banks etc. Because
of its transitional role, banking system occupies a vital place in a country’s economy. It confirms
distribution and re-allocation of assets and keeps up the motion of economic activities. Thus the
banking segment plays a key role in the evolution of an economy. The banking industry has
faced momentous expansions from 1980’s in our country. Private Banks has entered in banking
industry, Micro finance banks grew rapidly, which has provided assistance to meet the needs of
poor citizens.
On the basis of these important functions of Banks, we have decided to do our report on a bank.
So we have chosen “United Commercial Bank Limited, Banasree Brunch, Dhaka”.
An overview of United CommercialBank Limited (UCB)
United Commercial Bank Limited (UCBL) is one of the first generation private commercial
Bank in Bangladesh. It started its journey in mid 1983 under the company Act 1994, with a firm
commitment of the economic and social development of Bangladesh, and has since been able to
establish itself as one of the largest first generation banks in the country. UCBL listed in the
Dhaka Stock Exchange Limited on 30th November 1986 and Chittagong Stock Exchange limited
on 15th November 1995. With a vast network of 149 branches in 37 different districts the bank
has already made a distinct mark in the realm of private sector banking through personalized
service, innovative practices, dynamic approach and efficient management industry to
agriculture, and real state to software. UCBL is a first generation bank and they put their
customer first. They are using flex cube software to provide customer a better service efficiently.
UCBL bank tries their best to provide their customer a better service.

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As a fully licensed commercial bank, UCBL is being managed by a highly professional and
dedicated team with long experience in banking. They constantly focus on understanding and
anticipating customer needs. As the banking scenario undergoes changes so is the bank and it
repositions itself in the changed market condition. The chairman of the bank is Mr.M.A.Sabur
and the Managing Director is Mr. M A Hashem.
The Bank has expanded its arena in different and diverse segments of banking like Retail
Banking, SME Banking, Corporate Banking, Off-shore Banking, and Remittance etc. Besides
various deposit and loan products of Retail Banking, the Bank caters export and import loan to
deserving candidates which in turn helps the overall economy of the country through increased
earning of foreign exchange. Other consumer products like UCB Cards have been showing
tremendous success.
Vision
To be the bank of first choice through maximizing value for our clients, shareholders, employees
and contributing to the national economy with social commitment.
Mission
To offer financial solutions that create, manage and increase our clients' wealth while improving
the quality of life in communities we serve.
Core Values
 Put their customers first.
 Emphasize on professional ethics.
 Maintain quality at all levels.
 Believe in being a responsible corporate citizen.
 Say what they believe in.
 Foster participative management.

8. 8
United CommercialBank At a Glance
Name of the Company : United Commercial Bank Ltd.
Legal Form
:A public limited company incorporated in Bangladesh on 26th June
1983 under the companies Act 1994 and listed in Dhaka Stock Exchange
Limited on 30th November 1986 and Chittagong Stock Exchange
Limited on 15th November 1995.
Commencement of
Business
: 27 June 1983
Head Office
: Bulus Center
Plot - CWS- (A)-1
Road No - 34
Gulshan avenue, Dhaka-1212
Telephone No.
: +88-02-55668070
+88-09611999999
Fax No. : +88-02-55668070-6000, +88-09611999911-5200
Website : www.ucb.com.bd
SWIFT : UCBL BDDH
E-mail : info@ucb.com.bd
Chairman : Mr. M. A. Sabur
Managing Director : Mr. Muhammed Ali
Auditors : Hoda Vasi Chowdhury & Co. Chartered Accountants
Tax Consultants : Mr. Md. Mosharrof Hossain, Advocate
Legal Consultant : T.I.M Nurun Nabi Chowdhury
No. of Branches : 158
No. of ATM Booth : 135
No. of SME Centers : 2
Off-Shore Banking
Unit
: 1
No. of Employees : 3,374 (31.12.2012)
Stock Summary
Authorized Capital : Tk. 15,000 million
Paid up Capital : Tk. 10,541.31 million
Face Value per Share : Tk. 10
Registered Office
: Bulus Center
Plot - CWS- (A)-1
Road No - 34
Gulshan avenue, Dhaka-1212

9. 9
Phone : +88-02-55668070
+88-09611999999
E-Mail : info@ucb.com.bd
Web site : www.ucb.com.bd
Chairman's Office
: Plot - CWS- (A)-1 Road No - 34
Gulshan avenue, Dhaka-1212
E-Mail : chairman@ucb.com.bd
Some PhilosophicalConsiderations ofDepartmentalization
As March and Simon (1958) noted when tracing a first approach to departmentalization back to
Aristotle (Politics, Book IV, and Chaper. 15), the problem of distributing work, authority and
responsibility throughout an organization is hardly new. In modern times, Gulick and Urwick
(1937) were the first to introduce a theory of different departmentalization strategies, which were
referred to as departmentalization by purpose and departmentalization by process.
”First [organization by major process] ... by bringing together in a single office a large amount of
each kind of work (technologically measured), makes it possible in the most effective divisions
of work and specialization. Second, it makes possible also the economies of the maximum use of
labor saving machinery and mass production.
There is danger that an organization erected on the basis of purpose will fail to make use of the
most up-to-date technical devices and specialists because ... there may not be enough work of a
given technical sort to permit efficient subdivision.
Is there any advantage in placing specialized services like private secretaries or filing in [process
departments]? In a very small organization, yes; in a large organization, no. In a small
organization, where there is not a full-time job on some days for a secretary, it is better to have a
central secretarial pool than to have a private secretary for each man. In a large organization, the
reverse is true.” (Gulick&Urwick, 1937)

10. 10
Departments of UCB Bank
Human Resources Division
Finance Division
Audit and Inspection Division
Internal Control and Compliance
Foreign Exchange Division
Treasury Division
Operation Division
Information technology Division
Investment Division
Accounts Division
Audit & Risk Management Division
Marketing Division
Corporate Banking
Card Division
Trade Service and Correspondent Banking and
Imperial Banking

11. 11
Operational Hierarchy of UCB
United Commercial Bank (UCB) maintains a strong organizational hierarchy in which every
individual performs their duty very sincerely actively. The full hierarchy of United Commercial
Bank Ltd. is given below:

12. 12
Top Management:
 Chairman Board of Directors
 Executive Committee
 Managing Director
Board of Directors
Vice-Chairman Vice-Chairman Director & Chairman,ExecutiveCommittee
Mr. M.A. Sabur Mr. Anisuzzaman Chowdhury Mr. Showkat Aziz Russell
Audit Committee
Independent Director & Chairman, Audit Committee One of the Directors
Akhter Matin Chaudhury
Mr. M A Hashem
ManagingDirector
Mr Muhammed Ali , and many more.
Audit Committee
Director & Member of Audit Committee Director & Member of Audit Committe
Mr. Shabbir Ahmed Mr. Md.Tanvir Khanand many more.

13. 13
Executive Level Management
 Additional Managing Director
 Executive Vice President
 Senior Executive
Executive Committee
Director & Member ofExecutive Committee Secretary
Hajee Yunus Ahmed Mr. ATM Tahmiduzzaman,FCS, and many more.
Mid- Level Management
 First Assistant Vice President
 Senior Executive Officer
 Executive Officer
 Principal Officer
Additional Managing Director Deputy Managing Director
Mr. M. Shahidul Islam Mr. Md. Sohrab Mustafa, and many more.
Junior Level Management
 Senior Officer
 Management Trainee Officer
 Junior Officer

14. 14
Introduction to BanasreeBranch
Banasree Branch is the 35thno branchof UCB. The name of Vice President & Head of Branch
Manager is Syed Kamruzzaman. The overall banking operation of United Commercial Bank
,Banashee Branch can be divided mainly two broad categories. These categories or divisions
are:
(2 Main Division)
(Banasree Branch)
Account opening, Clearing, Deposit and Accounts are the subdivisions that belong to the General
Banking Division,Load section belongs to Credit division. As United Commercial Bank
(Banasree Branch) does not have Authorized Dealership (AD) to deal foreign currency related
business they deal all foreign exchange related work with Head of Office located at Gulshan. At
present about 15 personnel work at BanasreeBranch of United Commercial Bank Ltd
UCB Banasree BranchLocationfrom Independent University (IUB)
Credit DivisionGeneral Banking

15. 15
Planning of UCB Bank (Banasree Branch)
Planning is an ongoing and dynamic exercise. It is basically a projected course of action. The
overall planning approach of UCBL bank is top down. The goal is set by the top management
approved by the board. Definitely it is not decided independently. UCB bank has a planning
division. And that department mainly operates the planning part. To achieve their desire goal
they basically follow two types of planning method. One is long term strategic planning which is
mainly taken by the top management to control entire bank to get their best performance. Other
is short term operational planning which is taken by both the top management and branch
manager to motivate and make employees more active and also get the best performance to cover
strategic planning. All the plans are approved by the board of the directors. Head office of the
branch observe it and they send it to all the branches. They maintain it according to a frame work
which is set by the head office. This is because the employee cannot do anything beyond the
system which is preset by the head office.
Everything is controlled by the head office and all the branch work equally. Every year a target is
given to the employee based on the ranked he works. They are assigned to an amount of credit
target and end of the year they will show how much achieve to fulfill the target of the employee,
the manager has created a friendly environment which is customer service oriented. That’s why
UCBL Bank has become the first choice of the customer. They will be interested to make deposit
and take loans over there.

16. 16
Organizing of UCB,BanasreeBranch
Departmentalization of United Commercial Bank (Banasree Branch)
As United Commercial Bank (Banasree Branch) does not have Authorized Dealership (AD) to
deal foreign currency related business, so they can not perform foreign exchange activities
directly. However the non-Ad branches can do all foreign exchanges activities like import LC
insurance, export LC advice, foreign remittance payment, LC payment etc through Head Office
of UCB bearing SWIFT Code of UCBLBDDHXXX.
Operation Manager
(1)
Credit In-Charge
(1)
General Banking
(1)
Credit Officer
(1)
General
Officer
Cash –In charge
(1)
Branch Manager
(1)
Account Opening
Officer (2)
Account
Officer (1)
(1)
Other
(1)
Clearing Officer
(1)
Cash Officer
(4)
Foreign Exchange
(Through Head
Office)

17. 17
Work specialization
Work specialization is the degree to which the overall task of the organization is broken down &
divided into small component parts. Organization also uses job rotation, job enlargement, job
enrichment & work approaches as alternatives to work specialization. . They are training weekly
and sometimes monthly for this which is given by the head office. United Commercial Bank Ltd.
started its journey with the motto of socio-economic development of the country about three
decades ago. It will keep continue to provide best financial services in coming days as well. The
corporate motto of UCBL is –“Happy Banking”
As a commercial bank few facts are the constitutional in terms of believe in and to portray for the
greater excellence. These below are all for the betterment of the focused workforce and the
specialized resources.
1. In every bank employees are frequently rotated from one desk to another and also from
one branch to another. They have to learn and perform different tasks at different time.
At UCBL as well, an employee has to work in different sections like cash, credit,
accounts etc.
2. At UCBL banking practices updates frequently.
3. At UCBL team work is highly valued, as it is necessity to maintain the smooth flow of
operations.
4. Employees are constantly learning new things at UCBL as they are rotated from task to
task.
5. Like other banks UCBL run on a tight schedule with heavy workloads during pick hours.
6. Employees skill and competency based structures are more appropriate for UCBL than
the traditional ones. Such structure encourage employee flexibly and reinforce a high-
involvement organization. A skill and competency based pay structure will help UCBL to
attract and retain its best employees. Employees will be motivated to learn new things,
work on multiple tasks , and undergo training .UCBL can build its Human Capital under
this pay system .Although product offerings can be easily replicated by other banks,
UCBL’s superior Human Resource can not be matched easily. This can be UCBL
sustainable competitive advantage in the future.
7. UCBL puts their customers first.
8. They emphasize on professional ethics
9. They maintain quality at all levels
10. They believe in being a responsible corporate citizen
11. They say what we believe in
12. They foster participate management

18. 18
Chain of Command
Chain of Command of United Commercial Bank, Banasree Branch as follow.
Operation
Manager
Credit In-Charge
Credit Officer
General
Officer
Cash –In charge
Branch Manager
Account Opening
Officer
Account
Officer
Other
Clearing Officer
Cash OfficerCash Officer

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Span of control
In the hierarchical business organization of some time in the past it was not uncommon to see
average spans of 1 to 4 or even less. That is, one manager supervised four employees on average.
In the 1980s corporate leaders flattened many organizational structures causing average spans to
move closer to 1 to 10. That was made possible primarily by the development of inexpensive
information technology. As information technology was developed capable of easing many
middle manager tasks – tasks like collecting, manipulating and presenting operational
information – upper managers found they could hire fewer middle managers to do more work
managing more subordinates for less money.
Span of Control of United CommercialBank, Banasree Branchas follow.

20. 20
Centralization
A centralized organizational structure is a setup in which most powerful and critical decision
making responsibilities are concentrated with a few key leaders. A centralized organization often
houses its primary decision makers or executives in a central headquarters with offices and
meeting areas for leaders to discuss business. So when we talk about UCBL, We have seen that
their organization is highly centralized. Decision making takes place at the upper levels of
organization, for example; developing the organization’s mission and vision and the constitution
with acceptable value and ethics along with the working facts and foremost are accordingly
decided by the head office. Head of the Branch’s opinions are taken by the department’s head
and then it is forwarded to the board of directors and the ultimate decision is taken by
considering upon the vision and strategy.
Formalization
Formalization is the extent to which rules and procedures are followed in an organization. This
element varies greatly across organizations, in prime Bank Bangladesh Ltd, we can see that it is
moderately formalized, they have some fixed set of rules of intra-organization procedures and
structures, some rules imposed are to be strictly followed.
In terms of Functional excellence to formalize the existing resources, UCBL is implementing the
HR role to increase the work efficiency in below ways.
 To ensure the improvement of professional quality of man power by increasing the work
efficiency and technological knowledge.
 To make investment.
 To provide new innovation banking services to its valued customers and build up their
own image.
 To maintain all types of accounts deposit.
 To come closer to play a vital role in national development by improving congenial
relationship between the bank and the customers.
 To conduct foreign exchange business.
 To be sustained and techniques to be maintained in all respect the UCBL launched
development growth of the bank
 To conduct all kind of banking services.
 To its own position by creative banking service in competitive market.
 To conduct social wellbeing activities.
 To provide quick and superior service. By applying modern Information Technology

21. 21
Communication
Effective communication is important for a manager to perform basic function of management -
planning, leading, controlling and organizing. Moreover in today’s highly advanced environment
error free communication is must. United Commercial Bank is amongst the pioneer in banking
industry to provide sophisticated internal communication among its employees. There are 149
branches of UCBL across the country and their communication between the branches is very
effective, error free and real time. If anybody faces any problem, query or needs to know any
information they can easily ask it to their branch manager, the head office or any other brunches
where it is required. Most of their communication is done by phone and e-mail. The practice of
e-mail for any sort of official articulation and correspondence in UCBL is highly advisable.
Other than these internal business memo is also popular when it comes to ask for a decision from
the higher management.
Technology
The Banasree branch of UCB Bank is facilitated with Wi-Fi system. Beside the entire computer
system of the branches is interconnected, so that any employee can take initial help to do any
work ordered by the authority. Using the updated technology has cut down time, which affects
on working simultaneously on different issues and also increasing efficiency. Computer software
is developed to perform core operations of banking like recording of transactions, profit
calculations on loans and deposits, customer records, balance of payments and withdrawal. This
software is installed at different branches of bank and then interconnected by means of
communication lines like satellite, internet etc.
United Commercial Bank is amongst the pioneer in banking industry to provide sophisticated
On-line banking services to its customers through the network of all 110 branches. Moreover,
UCB has entered into an agreement with Dutch Bangla Bank Ltd. for sharing ATM facilities
with them to extend a wide range of banking service to its valued customers.
For ensuring high security service the branch is under close supervision by the Head of Branch
through CCTV system. There is a big screen of central unit of cctv which is opened for the
whole office hour under close observation of the branch manager, UCB bank is committed to the
customer for providing high security appliances.

22. 22
Organization computing resources
These are the following software that is used for functioning the information system and
organization.
Application software
 Microsoft office
 NOD 32 Antivirus
 Adobe reader
System software
 Operating system (windows vista and Linux) for PC’s
 Windows 2007 server for mainframes.
Hardware resource
 Personal computers
 Canon document Scanners
 HP printers
List of Networking Devices
 Networking Router (IBM)
 LAN/WAN Communication Equipment’s ( Switch) (Dell)
 Server and Communication devices mounting RACK Brand: IBM/DELL/HP/SUN/APC
etc
 ISP (Internet Bandwidth Link Provider), E-1 Connectivity, PABX, IP Telephony
Computing type
 In UCB bank, they are using client/ server network because it is accessible and the
employees easily share the data and this network is cheaper than others and this is easily
maintainable and manageable. All the data save in main server or HUB and employees
can easily access to it. This type of computing system provides an easy access and
efficient flow of data which increases the functionality of organization.

23. 23
Human ResourceActivity of UCB
To meet business needs and to fill the posts of retired employees from banking service, UCBL
has been providing necessary abilities which are needed in the development requirements of
employees. Through an accurate selection procedure, HR of the bank has continued to introduce
fresh graduates and post graduates. Expert and competent human resources are the requirement
of triumph to any establishment which is obvious and needless to say. UCB staff member related
issues are dealt by Human Resources Department. Human Resources Division of UCBL always
gives attention to employee improvement, employee preservation, assisting managerial
improvement plans and thus makes contributions to the accomplishment of the goals of the
organization. Top priority is given from UCBL to ensure pleasant working atmosphere for the
staff members to uphold team fortitude and prop up a high level of honesty, devotion, promise
and dedication among the staff members. Besides
Arranging Job Fair in BBM and other reputed organizations, UCB takes on reputed and
sovereign organizations to carry out viable written test for the bank to uphold simplicity and
liability in the course of enlisting staff members. A variety of banking and professional trainings
which includes base course, anti-money laundering, overseas remittance, customer service,
information technology, workshops and colloquiums are arranged by UCBL. These processes
help the bank to supply staff members to contribute efficiently for the general expansion of the
bank. Yearly preparation calendar are also arranged by HR department in assistance with the
training institution. After evaluating the training requirement of all employees, trainings are
being presented. Training institution performs the time fitting exercise for identified staff
members by the help of HR department. However, participants are being sent from UCB to
BIBM and other reputed institutions with a purpose of achieving related banking and specialized
information. Yearly performance review for every person of the bank is also arranged by this
department where endorsement and raise on payment are accordingly made.
Conclusion
UCB Bank Ltd has emerged itself as one of the most promising banks in the commercial banking
sector in Bangladesh under the active supervision of its competent management team led by Mr.
M A Sabur.UCB Bank Ltd. invests comparatively more funds in export and import businesses.
The planting and organizing system is so synchronized that is a reflection of maintaining
disciplines. It has been operating its foreign exchange operation with great success and been able
to make positive contribution to the economy of Bangladesh. UCB Bank Ltd is considered to be
specialized in Foreign Exchange Operation. It is currently one of the leading banks in our
country.

24. 24
Appendix
1. Sayed Kamruzzaman
Vice President & Head of Branch
Banasree Branch
Mobile-01714-167431
2. Md Altaf Hossain
Assistant Vice President & Operation Manger
Banasree Branch
Mobile-01717-061391
3. Motiur Rahman
Senior officer
Banasree Branch
Mobile-01617-503770

25. 25
References
 Annual report for the year ended December 31, 2014; UCBL
 Annual report for the year ended December 31, 2015; UCBL
 https://www.academia.edu/8242044/REPORT_ON_-
_UNITED_COMMERCIAL_BANK_LTD._BANGLADESH
 http://www.assignmentpoint.com/business/finance/internship-report-on-the-banking-
activities-of-united-commercial-bank-ltd.html
 http://www.banksbd.org/united-commercial-bank/branches/
 https://www.scribd.com/document/134456167/Intro-UCBL-background-Study-Part-
1-pdf
 http://www.ucb.com.bd/
 https://en.wikipedia.org/wiki/Departmentalization
 http://www.ucb.com.bd/