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Published on

| 2020
C X . R E P O R T
20 20
61
The impediments to digital transformation are more about culture than the technology.
That’s because the majority of businesses today do not (yet) know how to speak machine.
Whether it’s in "Why Digital Strategies Fail” or "The Two Big Reasons That Digital Transformations Fail” or in "Why
Transformations Fail” it's so often about the people. There’s also plenty of reasons for success too (“people!”).
Source: @mckinsey @harvardbiz @accenture
operational
backbone
accountability
framework
digital

platform
Unspoken disagreement
among top managers
about goals.”
A divide between the
digital capabilities
supporting the pilot and
the capabilities available
to support scaling it.”
Why Transformations Fail via Seth Goldstrom (@McKinsey)
1. Lack of alignment around the right, compelling "change story.”
2. Performance aspirations are not set based on full potential of the organization.
3. Letting "zero sum” tradeoffs be assumed instead of showing there are none.
4. Having the courage to commit teams to enact changes that need to get made.
5. Aligning incentives to the performance of the transformation work.
6. Tracking the initiatives before they’re too numerous to drive causality.
7. Focusing on activities instead of outcomes with a laser focus on results.
8. Letting “fire, aim, ready” happen without training teams in the new ways.
9. Missing a deep bench of talent and capabilities needed to accelerate change.
Top 2 Failure Reasons (HBR)


10. Forgetting to focus on growth as much as cost and not asking often enough:
What can we do to change the growth trajectory of the business?

Published in: Technology
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