Technological Innovation in the Urdaneta City University
1. TECHNOLOGICAL INNOVATION IN THE URDANETA CITY
The Faculty of the Graduate School
Urdaneta City University
In Partial Fulfillment
of the Requirements for the Degree
Master in Public Administration
JOFIL Z. LOMBOY
URDANETA CITY UNIVERSITY
In partial fulfillment of the requirements for the degree Master in Public
Administration, this thesis entitled: “TECHNOLOGICAL INNOVATION IN
THE UCU ENROLMENT SYSTEM,” prepared and submitted by Jofil Z.
Lomboy, is hereby recommended for Oral Defense.
3. JOSEFINA B. BITONIO, DPA ROGELIO D.
APPROVED by the Committee on Oral Examination:
ESTER A. FRONDA, Ed.D.
ELIZABETH A. MONTERO, Ed.D. FICER M. DOFREDO, MIT
ACCEPTED in partial fulfillment of the requirements for the degree
Master in Public Administration:
ELIZABETH A. MONTERO, Ed.D
University President/Dean Graduate School
4. The researcher wishes to extend his sincerest gratitude to the people who,
in one way or another, gave their full support, assistance and inspiration which
made the completion of this study possible.
Special recognition is hereby accorded to the following:
Prof. Rogelio D. Mercado, MPA, the researcher’s adviser, who
extended his wholehearted assistance and untiring efforts in the development
and completion of this study, for which the researcher feels most indebted;
Dr. Josefina B. Bitonio, the researcher’s critic reader, whose scholarly
suggestions and brilliant ideas proved indispensable in the improvement of this
Dr. Ester A. Fronda, chairman of the Oral Examination Committee, for
her motherly pieces of advice, coupled with her constructive and valuable
suggestions unselfishly accorded to the researcher in the course of this study;
5. Dr. Elizabeth A. Montero, member of the Panel and UCU president,
for her patience and intellectual inputs which greatly contributed to the
improvement of this study;
Prof. Ficer M. Dofredo, MIT, member of the Panel, who shared his
intellectual insights and expertise in research;
His wife, Tina, and daughter’s, Krishna Sophija and Kadisha
Jofielle, for their enduring love, genuine care and personal support.
Most importantly, to the righteous God Almighty, the true source of the
researcher’s wonderful blessings.
7. I dedicate this thesis to GOD and to my wonderful family,
particularly to my understanding and patient wife, Tina, and to our precious
daughter’s, Krishna Sophija and Kadisha Jofielle,
who are the joy of our lives. I must also thank my loving mother and my terrific in-
laws who have given me their fullest support.
Finally, I dedicate this work to my late grandfather,
Rufino Zamora, who taught me that even the largest task can be accomplished if
it is done one step at a time.
Jofil Zamora Lomboy
Name of Researcher : Jofil Z. Lomboy
Degree/Specialization : Master in Public Administration
Date Finished : April 2011
Adviser : Prof. Rogelio D. Mercado, MPA
Title of Thesis : TECHNOLOGICAL
INNOVATION IN THE UCU
Keywords : Enrolment System, Innovation,
9. This study attempted to evaluate the existing Enrolment System of the
Urdaneta City University (UCU) and propose technological innovation to improve
Specifically, this inquiry determined the existing enrolment process of the
UCU and the problems encountered with the present system as perceived by the
students and the employees concerned. This study also pinpointed technological
innovation strategies in order to improve the existing enrolment system and the
security measures that can be adopted in the proposed technological innovation.
The instrument used in the collection of data was a questionnaire
supplemented by an interview with the respondents. Since there were two (2)
groups of respondents, the researcher used one set of questionnaire for students
and another set for the employees in charge of the enrolment process.
The study found out that the present computerized enrolment system of
the UCU is limited to the encoding and retrieval of data at the registrar’s office
which implies that most of the activities done in other offices involved in the
enrolment process are manually done.
10. This inquiry also discovered that the main problems encountered by the
students concern long waiting time and payment of fees while the most pressing
concern of the employees involved in the enrolment process is the lack of
The proposed system features technological innovation that will lessen
processing time in the assessment of fees and issuance of receipt including the
adoption of security measures to safeguard student information.
The study then highly recommends that the proposed technological
innovation in the UCU enrolment system be seriously considered in order to
expedite the enrolment process.