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68 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT CHAPTER 5 Summary of Findings, Conclusions, and Recommendations This chapter presents the summary or the research workundertaken, the conclusions drawn and the recommendations made asan outgrowth of this study. This study is on the profile andperformance evaluations of Filipino Tour Guide as Perceived byLocal Tourist. On the Tourist and Tour Guide profile were age, sex, civilstatus, educational qualifications, and in-service trainingsattended were undertaken.Summary of Findings The salient findings of the study are as follows: 1. How do the local tourists assess the Filipino Tour Guidesin terms of: 1.1 Personality The local tourists assessed the Filipino Tour Guides in termsof Personality as Outstanding with weighted mean of 4.44. 1.2 Communication Skills
69 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT The local tourists assessed the Filipino Tour Guide in termsof Communication Skills as Very Good with weighted mean of 3.49. 1.3 Technical Skills The local tourist perceived the Filipino Tour Guide in termsof Technical Skills as Good with weighted mean of 4.49. 2. Is there a significant difference on perception of thelocal tourist to the Filipino Tour Guides using the abovementioned variables? The overall computed t-value of 0.71 is lower than thecritical value of 1.645 at 0.05 percent level of significance with48 degrees of the freedom. It was interpreted as not significanttherefore, the hypothesis is accepted.Conclusions Based on the findings of the study, the following conclusionsare drawn: 1. The researchers conclude that the Filipino tour guide should have enough skills and knowledge to be an effective leader.
70 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT 2. The researchers conclude that the two groups of respondents have the same perception of what they observed with their tour guides when it comes to the above mentioned variables. 3. The researchers then conclude that the tourists do not mind the attitude of the Filipino Tour Guides as being Tactful.Recommendation Based on the findings and conclusions presented, thefollowing recommendations are suggested: 1. The researchers recommend that the Filipino Tour Guides should improve their personality especially with their grooming, personal hygiene, professional appearance, and flexibility so that the tourists will be convinced to patronize their product or will recommend them to their friends and will conduct a tour with the Filipino Tour Guides of Intramuros, Manila. 2. The researchers recommend that the Filipino Tour Guides have enough skills and knowledge for them to do well in
71 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT their assigned jobs and duties. The tour Guide also use of highfalutin words often times, they need to improve this Technical Skill for them to attract or encourage tourists to listen.3. The researchers recommend that the Filipino Tour Guides should lessen their tactfulness so that the tourists will come again. And instead of being tactful, the researchers recommends to the Filipino Tour Guide to improve their politeness.
72 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENT BIBLIOGRAPHYAtienza, Katrina Eunice. Tour Guiding as a Profession.Philippines: Revised 2010 p.7 and p.19Burns, Peter M. Tourism a new perspective. United Kingdom:Copyright 2005 p.57Clayton, Barrows W. Introduction to Management in theHospitality Industry. Canada: Copyright 2009 p.415Cruz, Zenaida L. Principles of Tourism. Manila: Copyright2006 p.3Miller, Jack E. Supervision in the Hospitality Industry.Canada: Copyright 2007 p.27Rice, Susan. Travel Perspectives A guide to Becoming aTravel Professional. Philippines: Copyright 2008 p.9Shaw, Margaret. Marketing Essentials in Hospitality andTourism. New Jersey: Copyright 2008 p.246Walker, John R. Exploring the Hospitality Industry. NewJersey: Copyright 2008 p.27
73 EULOGIO “AMANG” RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY COLLEGE OF HOSPITALITY MANAGEMENTONLINE REFERENCES:http://www.thefreedictionary.com/perceivedhttp://en.wikipedia.org/wiki/Expectancy_theoryhttp://www.paidemployment.com/Articles/Ten_Essential_Skills_for_a_Tour_Guide;173.aspx