Presented for the Tallahassee chapter of ASTD 11/15/2012

1. Engaging and Effective
E i d Eff ti
Virtual Instructor‐
Virtual Instructor‐led
Training
Jennifer Tomarchio, CPLP
National Advisor for Chapters Sunshine Area
@JenTomarchio
1

2. Icebreaker Treasure Hunt
• A – L: Type something unique about yourself in the chat
yp g q y
• M – Z: Find someone with a similar interest and type it
on the whiteboard like this:
Jessica and Richard ride motorcycles

3. A – L: Type something unique about yourself in the chat
M – Z: Find someone with similar interest and type it on the whiteboard
Page 3

4. Introductions
Jennifer Tomarchio, CPLP
Synchronous Learning Expert
Page 4

5. What s In It For YOU?
What’s In It For YOU?
• Overcome the challenges of
Overcome the challenges of
virtual facilitation.
• Apply techniques to increase
Apply techniques to increase
virtual facilitation effectiveness.
• Ad
Adapt face to face activities to
f f i ii
the virtual facilitator‐led
environment.
i
• Adopt best practices to reduce
technology risks.
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6. What Is Your Experience?
p
A.
A I have attended VILT but not
VILT,
facilitated
B.
B I have facilitated webinars / VILT but
VILT,
still a novice
C.
C I am a VILT pro! !
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7. What are the Challenges of Virtual
Facilitation?
F ilit ti ?
• Use the Chat box to type your
Use the Chat box to type your
answers

8. Which Dot is in the Center?

9. Which Dot is in the Center?
Eliminate all distractions so you can see things (learn) more clearly!

10. Ground Rules
MUTE your phone when not Participate and prepare to be
speaking called on by name
Close email and clear other Speak up, use the chat or
distractions from your desk
distractions from your desk “Raise hand” when you have
a question or comment
Use annotations
U t ti
Let us know if you step away appropriately when
instructed to do so

11. Common Errors
1
Lecturing

12. Common Errors
2
Not allowing participants to chat

13. Common Errors 3
Ground Rules:
• Use MUTE to block background noise as appropriate.
• Participate and prepare to be called on by name.
• Silence/close Outlook, phones, Communicator, etc. and
clear other distractions away from your desk.
Designing boring, bullet point slides without graphics
es g g bo g, bu et po t s des t out g ap cs
• Speak up or use the Q & A panel or Feedback indicator
k h & l db k d
when you have an immediate question or comment.
• If
If you have to step away, let facilitator know with the
h t t l t f ilit t k ith th
Feedback indicator.
• Use annotations appropriately when instructed to do
Use annotations appropriately when instructed to do
so.

14. Virtual Facilitation Techniques
q
• How often should you provide participant interaction
y p p p
opportunities?

15. Virtual Facilitation Techniques
1. Provide participant
1 Provide participant
interaction
opportunities every
opportunities every
3 minutes

16. Thiagi Jolt
g
• Listen to the directions and follow
Listen to the directions and follow
precisely
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17. Thiagi Jolt
g
Page 17

18. Thiagi Jolt
g
Page 18

19. Thiagi Jolt
g
Page 19

20. What Did You Learn?
• Visuals trump all other senses
Visuals trump all other senses
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21. Virtual Facilitation Techniques
2. Mix it up! Use the
p
tools in different
y
ways.

22. Virtual Facilitation Techniques
3. Create
opportunities for
p
participants to
p
exchange ideas and
p g
opinions using
whiteboards,
breakout rooms, ,
and voice.

23. Virtual Facilitation Techniques
4. Design learning experiences with real
4 D i l i i ih l
issues and problems.

24. Poll
What was the average number of learning
What was the average number of learning
hours used per employee in 2011?
A.
A 26
B. 31
C. 45
D. 50
Page 24

25. Virtual Facilitation Techniques
5. Ask for participant feedback regularly.
p p g y

26. Face to Face Virtual
Projector Desktop sharing, web tours
Whiteboard Annotation and drawing tools
i dd i l
Keeping an eye on your
p g y y Feedback/hand‐up indicators, chat,
audience question manager
Attendee feedback,
feedback, Audio: phone / VOIP
p
discussion, questions Written: Q & A, chat
“Show of Hands” from
Show of Hands from Hand‐up indicator, polls
Hand up indicator polls
audience
Chat, Q &A, shared whiteboard,
Chat, Q &A, shared whiteboard,
Trainee contribution,
T i t ib ti
shared desktops, shared screen
collaboration
controls Page 26

27. Fun Review (Fad lib)
Fun Review (Fad‐lib)
1. Avoid .
Verb (ending in ing )
Verb (ending in “ing”)
2. Don’t use PowerPoint slides without graphics.
adjective
3. Create opportunities for participants to exchange
Noun (plural)
and opinions using , , breakout rooms, and
Noun (plural) Noun (plural)
voice.
4. Ask for participant feedback .
adverb

28. Fun Review
Fun Review
1. Avoid lecturing.
1 Avoid lecturing
2. Don’t use boring PowerPoint slides without graphics.
3. Create opportunities for participants to exchange ideas and
opinions using whiteboards, polls, breakout rooms, and voice.
4. Ask for participant feedback often.

29. Technology Tips
• Always schedule a dry run
• Upload presentations, polls, and other materials ahead
of time
• Arrive 30 minutes prior to your session
• Ask participants to join 15 minutes early
• Use a “producer” to handle
Use a producer to handle
technical issues / field questions
• Practice breakout rooms with real
Practice breakout rooms with real
people
• Have a back up plan (no Internet,
Live Meeting not working, etc.)

30. Questions / Other Ideas
Questions / Other Ideas
Page 30

31. Jennifer Tomarchio, CPLP
Jennifer Tomarchio, CPLP
jennifer.tomarchio@firstdata.com
Mobile: 954‐461‐5724
@JenTomarchio
Thank You!