Doing Training Virtually

1. E i d Eff ti
E i d Eff ti
Engaging and Effective
Engaging and Effective
Virtual Instructor
Virtual Instructor‐
‐led
led
Training
Training
Jennifer Tomarchio, CPLP
National Advisor for Chapters Sunshine Area
@JenTomarchio
1
@JenTomarchio

2. Icebreaker Treasure Hunt
• A – L: Type something unique about yourself in the chat
yp g q y
• M – Z: Find someone with a similar interest and type it
on the whiteboard like this:
Jessica and Richard ride motorcycles

3. A – L: Type something unique about yourself in the chat
M – Z: Find someone with similar interest and type it on the whiteboard
Page 3

4. Introductions
Jennifer Tomarchio, CPLP
Synchronous Learning Expert
Page 4

5. What’s In It For YOU?
What s In It For YOU?
• Overcome the challenges of
• Overcome the challenges of
virtual facilitation.
• Apply techniques to increase
• Apply techniques to increase
virtual facilitation effectiveness.
Ad f f i i i
• Adapt face to face activities to
the virtual facilitator‐led
i
environment.
• Adopt best practices to reduce
technology risks.
Page 5

6. What Is Your Experience?
p
A I have attended VILT but not
A. I have attended VILT, but not
facilitated
B I have facilitated webinars / VILT but
B. I have facilitated webinars / VILT, but
still a novice
C I VILT !
C. I am a VILT pro!
Page 6

7. What are the Challenges of Virtual
F ilit ti ?
Facilitation?
• Use the Chat box to type your
• Use the Chat box to type your
answers

8. Which Dot is in the Center?

9. Which Dot is in the Center?
Eliminate all distractions so you can see things (learn) more clearly!
Eliminate all distractions so you can see things (learn) more clearly!

10. Ground Rules
MUTE your phone when not
speaking
Participate and prepare to be
called on by name
Close email and clear other
distractions from your desk
Speak up, use the chat or
“Raise hand” when you have
distractions from your desk
a question or comment
U t ti
Let us know if you step away
Use annotations
appropriately when
instructed to do so

11. Common Errors
1
1
Lecturing
Lecturing

12. Common Errors
2
2
Not allowing participants to chat
Not allowing participants to chat

13. Common Errors 3
Ground Rules:
3
• Use MUTE to block background noise as appropriate.
• Participate and prepare to be called on by name.
• Silence/close Outlook, phones, Communicator, etc. and
clear other distractions away from your desk.
k h & l db k d
Designing boring, bullet point slides without graphics
Designing boring, bullet point slides without graphics
• Speak up or use the Q & A panel or Feedback indicator
when you have an immediate question or comment.
If h t t l t f ilit t k ith th
es g g bo g, bu et po t s des t out g ap cs
es g g bo g, bu et po t s des t out g ap cs
• If you have to step away, let facilitator know with the
Feedback indicator.
• Use annotations appropriately when instructed to do
• Use annotations appropriately when instructed to do
so.

14. Virtual Facilitation Techniques
q
• How often should you provide participant interaction
y p p p
opportunities?

15. Virtual Facilitation Techniques
Virtual Facilitation Techniques
1 Provide participant
1. Provide participant
interaction
opportunities every
opportunities every
3 minutes

16. Thiagi Jolt
g
• Listen to the directions and follow
• Listen to the directions and follow
precisely
Page 16

17. Thiagi Jolt
g
Page 17

18. Thiagi Jolt
g
Page 18

19. Thiagi Jolt
g
Page 19

20. What Did You Learn?
• Visuals trump all other senses
• Visuals trump all other senses
Page 20

21. Virtual Facilitation Techniques
Virtual Facilitation Techniques
2. Mix it up! Use the
p
tools in different
ways.
y

22. Virtual Facilitation Techniques
Virtual Facilitation Techniques
3. Create
opportunities for
participants to
p p
exchange ideas and
opinions using
p g
whiteboards,
breakout rooms,
,
and voice.

23. Virtual Facilitation Techniques
Virtual Facilitation Techniques
4 D i l i i i h l
4. Design learning experiences with real
issues and problems.

24. Poll
What was the average number of learning
What was the average number of learning
hours used per employee in 2011?
A 26
A. 26
B. 31
C. 45
D. 50
Page 24

25. Virtual Facilitation Techniques
Virtual Facilitation Techniques
5. Ask for participant feedback regularly.
p p g y

26. Face to Face Virtual
Projector Desktop sharing, web tours
i d d i l
Whiteboard
Keeping an eye on your
Annotation and drawing tools
Feedback/hand‐up indicators, chat,
p g y y
audience
Attendee feedback,
question manager
Audio: phone / VOIP
Attendee feedback,
discussion, questions
“Show of Hands” from
p
Written: Q & A, chat
Hand up indicator polls
Show of Hands from
audience
T i t ib ti
Hand‐up indicator, polls
Chat, Q &A, shared whiteboard,
Page 26
Trainee contribution,
collaboration
Chat, Q &A, shared whiteboard,
shared desktops, shared screen
controls

27. Fun Review (Fad‐lib)
Fun Review (Fad lib)
1. Avoid .
Verb (ending in “ing”)
2. Don’t use PowerPoint slides without graphics.
Verb (ending in ing )
adjective
3. Create opportunities for participants to exchange
Noun (plural)
and opinions using , , breakout rooms, and
voice.
Noun (plural) Noun (plural)
4. Ask for participant feedback .
adverb

28. Fun Review
Fun Review
1 Avoid lecturing
1. Avoid lecturing.
2. Don’t use boring PowerPoint slides without graphics.
3. Create opportunities for participants to exchange ideas and
opinions using whiteboards, polls, breakout rooms, and voice.
4. Ask for participant feedback often.

29. Technology Tips
• Always schedule a dry run
• Upload presentations, polls, and other materials ahead
of time
• Arrive 30 minutes prior to your session
• Use a “producer” to handle
• Ask participants to join 15 minutes early
Use a producer to handle
technical issues / field questions
• Practice breakout rooms with real
Practice breakout rooms with real
people
• Have a back up plan (no Internet,
Live Meeting not working, etc.)

30. Questions / Other Ideas
Questions / Other Ideas
Page 30

31. Jennifer Tomarchio, CPLP
Jennifer Tomarchio, CPLP
jennifer.tomarchio@firstdata.com
Mobile: 954‐461‐5724
@JenTomarchio
Thank You!
Thank You!