Business Process Redesign Or Reengineering

Business Process Redesign or Reengineering
Business Process Redesign (BPR) or Reengineering is "the fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed" (Hammer and Champy, Reengineering).
Since the BPR idea has surfaced it has been under constant ridicule by the popular press.
They say it takes far too long, creates management headaches, fails 70% of the time, and it's only for big companies with big checkbooks (Hydrel...).
However,
I feel that with the right plan, the right people, and total commitment from those involved, BPR or Reengineering can work for any company.
The Hydrel Experience
A ... Show more content on Helpwriting.net ...
However, this idea didn't last long due to the overwhelming number of replies from the "Ideas To Bank On," which was a suggestion box. And TCB
was forced to create about 180 process teams. Which included senior managers,process managers, team leaders, and about 1,800 employees (Betting...).
This move, however, caused a bit of turmoil in the whole process due to he fact that, many employees weren't use to works in groups. And
eventually led to the redesign phase, one that went to drastic measures and wiped the slate clean. This time, however, the bank knew what it had to
do. So this time TCB moved quickly through the process, and it led to quick results. They began by redesigning the bank's lines, question certain
products, eliminated processes, and apply newer technologies. And finally a blue print emerged. Which included narrative descriptions of processes,
new flowcharts, all projects cost/benefit analyses, and the implementation of strategies. The benefits of this process were significant: 16,000 ideas,
1005 projects, 1,100 positions to be terminated, and $43M in reduced expenses (Betting...). So now that a new plan is in place TCB has taken the
appropriate steps to keep them in working order. The 1,005 recommendations have been assigned to teams within the line of business. Formal project
plans for each team are developed and gathered weekly and are loaded into a database for tracking by other interdependencies
... Get more on HelpWriting.net ...

Business Process Analysis
BUSINESS PROCESS ANALYSIS AND MEASUREMENT PAPER Business Process Analysis and Measurement Paper Business Process Analysis
and Measurement Paper Within the successful planning and execution of every prominent business today is the underlying factor of operational
management. Although in the early terms most companies that focused on this area were manufacturing companies, this innovative idea has struck
cords into service and retail. From creating software to computers Dell has risen in the last 20 plus years to become one of the worlds leading
technological innovators. In 2006 Dell achieved a pivotal goal and was named on the list of the Fortune 500 a coveted seat among all businesses.
How does Dell achieve such staying power?... Show more content on Helpwriting.net ...
30). Their decisions affect shareholders' decisions to invest in the company, suppliers being willing to provide products or services to Dell and
customers' willingness to purchase their desktops, laptops, PDA's or other electronic equipment and software from Dell. Pearce and Robinson (2005),
tell of Dell's innovation in this manner, "Dell Computer built its first 10 years of unprecedented growth by creating an organization capable of the
speedy and inexpensive manufacture and delivery of custom–built PCs. Gateway and Micron have attempted to copy Dell for most of that time but
remain far behind Dell's diverse organizational capabilities" (p. 151). Shareholders Face it, shareholders are after one thing and one thing only, returns
on his or her investments. Preferably, they want big returns. If a shareholder loses confidence in the company that he or she has invested their dollars
into, they will sell those shares and make the investment in some other company or investment opportunity. This loss of confidence would cause Dell
Computer to have to make up that working capital in other ways such as cutting staff or looking for ways to cut spending. On the other hand, if an
investor feels confident that his or her investment would bring them the returns that they desire from Dell, it would infuse Dell with additional working
capital to bring

Business Process And Job Re Design
пїјTopic 1 Introduction (prepare for week2)3
Topic 2 Business process and job re–design4
Topic 3 Change Management6
Topic 4 Benefits Management7
Topic 5 Software and Information Systems Quality10
References:13
Topic 1 Introduction (prepare for week2)
Define and describe the implementation phase and illustrate with an example.
The implementation phase is where all relevant steps and processes are carried out in order to put a planned system into action. Once installed software
is tested and reviewed to make sure the selected solutions are addressing the organisations requirements. Implementation is affected by multiple factors
like the context of the organisation; its size, the roll out plan and current structures just to name a ... Show more content on Helpwriting.net ...
Without a clear understanding of the organisation and systems contextual factors an implementation plan can be ineffective and waste valuable
resources.
Two examples of contextual factors are:
Company Size: Company size will dictate many areas of system implementation, Larger companies can afford to vast numbers of workers learning
how to use new systems at a given time while they are installed at their work stations without losing a significant amount of productivity. On the other
hand smaller companies of fewer than 30 employees cant afford to have large numbers of workers out learning how to use a system, they would need a
more precise implementation plan so that the business can maintain an acceptable level of productivity.
Technological maturity: Technological maturity refers to whether systems which are to be implemented are first gen which totally new and little
testing and reference from how other companies or second third and so forth. Later generations are more viable as there are more likely to be other
companies which can give accurate reviews and vouch for the quality of service. This contextual factor ties back to the company size where small
companies cant afford to use untested systems as they may not have the finances available to keep changing around.

Collaborative space – Outline an implementation plan (e.g. testing, installation, data conversion, training, OH&S, support...) and describe two important

Business Process Reengineering
Introduction – Characterization of BPR3 Concepts4 BPR Methodologies7 A Case study of Ford Motor Company7 Business Process reengineering
failure10 Keys to Business Process Reengineering success11 Case Study11 Summary12 Introduction – Characterization of BPR Business Process
Reengineering explained Coffee Shop scenario Whenever we order our drinks at the coffee shops on a daily basis, we are actually triggering a
business process. When the waiter at the coffee shop takes the order at our table, he will pass our orders to the kitchen by yelling our orders from one
end of the coffee shop to another. Most of the time, the kitchen helper will hear the order and start to prepare. The waiter will then go around taking a
few... Show more content on Helpwriting.net ...
In a call centre environment, when the customer logs a call for a IT issue, the calling department will answer his call and log the case. He will
then be transferred to the technical department who will assist him with 1st level troubleshooting. In the event he cannot solve the problem, the
matter will be escalated to a level 2 support and also a product specialist. After his issue has been resolved, he will be transferred to the payment
department where he will pay for the IT services he has used. After making payment, he will receive an email from the feedback department where
they will ask the customer for feedback for the case. This slows down the entire process of resolving the problem from end to end. One of the main
goal in BPR is to optimize the processes that takes place within the organization and reduce lead time. In order to do so, businesses has to look at its
processes from a clean state perspective. For a company to be able to streamline their processes, they have to add value to their customers through their
processes. Processes should maintain its ability to add value to customers. For those processes that do not, we can automate them and put the focus on
adding value. This will result in higher customer satisfaction, better efficiency, elimination of watse and greater ROI(Park, 2008). BPR Methodologies
There are several techniques to business process

The Business Process Model
Business Process Model
Business Process Model is a set of technologies and standards for the design, execution, administration, and monitoring of business processes. (Havey
2005)
There are some benefits for using a process model. Firstly, it can improve process communication. To succeed in a business, members of a firm
should have a distinct idea of the daily tasks. For example, who is the one to bring the products of CMP to major distributors and how the products
brought to the market. A clear communication is important in operation. It can help members of CMP to understand their ideas clearly and quickly.
This will improve business processes and also increase productivity of members when they are doing their work.
Furthermore, process model also helps in consistency. Consistency is one of the keys to succeed in business. Such as, implement process in consistent
manner and then give the documented process to the members so they can remember to do the right thing. This can help our company to make better
decisions and we can have the business rule documented down to avoid further confusion. For instance, members of CMP can resolve problem in a
better and efficient way.... Show more content on Helpwriting.net ...
The process simulation of business process model is an essential tool for us to ensure that the processes are optimized. It allows us to understand the
process flows and can help us in identifying the weaknesses in process for improvement. It can also reduce our process cycle time and increases
productivity of resources and members that can allow CMP to produce more product than before. Hence improving operational efficiencies is important
to CMP. As a manufacturing company, it can helps in ensuring a smooth operation, increase product output, bring the products to market to the
potential buyers and in turn increase the company's

Improving Efficiency with Business Process Modeling
In order for businesses to be successful, they must find out what the customer wants and meet that need. This can be difficult when dealing with the
ever–evolving trends of today's society. Businesses must remain flexible and constantly be experimenting with new technology and ideas to better
provide their services to the customer. To help accomplish this goal,Business Process Modeling can be used to provide a solution, to help refine and
organize business processes, which may in return make the business more efficient.
A key feature of any successful business is how the business provides its services to customers. This is often done through business processes, a
collection of organized tasks or activities that are intended to accomplish a specific goal. (Pittarese, 2014) These tasks may encompass different
functional areas and are designed to "create value for the customer."(Pittarese, 2014) Though a business is successful and may have been around for
quite some time, they often find the need to update their business processes, in order to keep up with customer demands, technological advances, and
to improve efficiency within their company. One way of doing this could be through business process modeling, a tool used by businesses to create a
diagram of the various business processes and actions that are carried out within a company.
In order to create a business process model, a business must first identify and create the current business process model, which is

Xerox Is A Leading Business Process Outsourcing
1: Frame:
A: Overview
Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the
world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013.
Xerox's operations are broken down in to several main segments:
Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer care, transaction
processing, finance and accounting, and human resources to a broad range of firms and organizations. The BPO services segment is focused on
providing support functions to select business groups and industries including healthcare, commercial industries, public sector, and government
healthcare. Through its healthcare provider solutions, the firm supports health providers operating in varying capacities to better access patient data,
comply with industry regulations, reduce administrative costs, and provide better healthcare services. To commercial and public sector entities, Xerox
provides support with transportation and logistics, electronic toll collection, parking management, health and human services, administrative support,
and various taxation related functions. Xerox also offers many of these services across major global markets.
Document Outsourcing: In its document outsourcing capacity Xerox offers both managed print services and centralized print services.

Q. Describe each of the four kinds of organizational change that can be promoted with information technology. What is business process reengineering?
What steps are required to make it effective? How does it differ from business process management? Explain with example.
In an organization, there are major risks and uncertainties in systems development that need to be addressed by the management. Determining when
new systems and business processes can have the greatest impact is involved in these challenges. This may be the reasons why organizational change
and development is becoming a common scenario to talk about involving management, organizations, business, and leadership. With the fast–changing
environment, business conditions ... Show more content on Helpwriting.net ...
Retailers and recording stars were rebelling––it took the company as much as 20 days to deliver a big order for a hit CD, and then nearly 20% of the
order would be missing. Small, incremental improvements would not have been adequate, so the company reengineered its entire distribution process
with dramatic effects on on–time delivery and order fill rates. In business process reengineering, the organization can develop the business vision and
process objective. It can identify the processes to be redesigned (core and highest payback) and understand and measure the performance of existing
processes. It can also identify the opportunities for applying information technology and build a prototype of the new process.
PARADIGM SHIFT It is about changing the very nature of the business and the structure of the organization itself, whole new products or services
that didn 't even exist before. In other words, paradigm shifts deals with major disruption and extreme change. Paradigm is a complete mental model of
how a complex system works or functions. In other words, a paradigm shift involves rethinking the nature of the business and the organization. It is a
complete re–conception of how the systems should function. For example, higher education is undergoing a major paradigm shift in the online
delivery of education. Classes are now offered through the Internet so that students don 't

Comparative Analysis of Business Analysis and Business...
A COMPARATIVE ANALYSIS OF BUSINESS ANALYSIS
(BA) AND BUSINESS PROCESS MANAGEMENT (BPM)
CAPABILITIES
Paul Mathiesen, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, p.mathiesen@connect.qut.edu.au
Wasana Bandara, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, w.bandara@qut.edu.au
Houra Delavari, Faculty of Science and Technology, Queensland University of Technology,
Brisbane, Australia, h.delavari@qut.edu.au
Paul Harmon, Business Process Trends, 1819 Polk Street #334, S an Francisco, CA 94109,
USA, pharmon@sbcglobal.net
Kevin Brennan, International Institute of Business Analysis, 3605 Sandy Plains Road, Suite
240–193, Marietta, GA 30066, ... Show more content on Helpwriting.net ...
To make matters even more confusing, there are those within the Business Analyst community who have begun to distinguish between business
analysts who focus on defining software requirements and those business analysts who are focused on improving business processes. SAP, for
example, has set up a website1 for Business Process eXperts (BPXs), a group of analysts with more extensive business process capabilities.
This vagueness between BA and BPM roles creates confusion in practice and academia, which impacts on role designs, skills assessment, human
resource development, recruitment and professional development. The impact of such was made clear at a Leonardo Process Days 2010 conference
panel where BA and BPM role differentiation was reviewed. An outcome of this discussion was a consensus that i) Practitioners struggle to recognise
and articulate the skills required (BA, BPM or both?) for various organisational initiatives and how to locate appropriate talent to fill these roles ii)
Academics fail to position BA and BPM as separate professions and often bundle them as the same in their course descriptions and marketing iii)
Students and prospective candidates for employment vacancies therefore remain confused about the specific skill sets required of a BPM professional
a nd/ or a Business Analyst.
Both the BA and BPM professions have made attempts

Business Process Of A Business
ABSTRACT
"Re–building is the crucial reevaluating and radical overhaul of business methods to attain emotional upgrades in discriminating, contemporary
measures of execution, for example, cost, quality and pace" (Hammer & Champy–1993). Re–designing concentrates on the association 's business
forms. Business Process Reengineering is the methodology of looking into how function is carried out in distinctive levels of an association and
considering how to enhance things. The primary disadvantage is that there is no structural methodology for BPR. This paper give an audit of BPR
and a deliberate methodology to update a business undertaking. The philosophy incorporates the five exercises: Prepare for re–building, guide and
examine, ... Show more content on Helpwriting.net ...
BPR concentrates on methods and not on undertakings, occupations or individuals. It attempts to update the key and quality included procedures that
rise above hierarchical limits.
2. BACKGROUND TO BPR
The thought of reengineering an association is not so much new, yet the advancement of reengineering as a current idea for business got from a 1990
article by MIT teacher Michael Hammer. Michael Hammer characterizes business methodology reengineering in his book Re–engineering the
Corporation as major reevaluating and radical upgrade of business procedures to realize emotional upgrades in execution. By the early years of the
1990s, organizations around the United States were receiving reengineering as a valuable change process. Reengineering remains a successful
instrument for associations striving to work as successfully and proficiently as could be expected under the circumstances.
3. THE BENEFIT OF BPR ON ORGANIZATIONAL PERFORMANCE
Business Process Reengineering is the way to changing how individuals work. The two foundations of any association are the individuals and the
courses of action. Reengineering an association offers various profits for general benefit. The reengineering procedure distinguishes components of an
association that are making expenses with few advantages and makes fundamental changes. At times, these conformities are changes to the way a
division works together; in different cases, these

Essential Need For Business Process Reengineering
This essay will discuss the essential need for Business Process Reengineering (BPR) to be included in the success of an ERP implementation,
specifically the role of, steps needed, and results of the BPR. Businesses are often siloes in their functional establishment, but the organization as a
whole needs to operate across these functional areas in order to serve the processes of the organization. Management within functional areas are more
interested in the measures of success within their functional control, but this leads to issues across the organization with communication and a
breakdown of efficiency and customer satisfaction. BPR will look to dissect these silos and implement more cross functional processes that run the
length of the company's value stream. Rather than a narrow view of the processes within sales, services, manufacturing etc., the organization may want
to address the quote to cash process that takes you from the initial quote to a customer, through the sales order, manufacturing/procurement, fulfillment
/shipping, invoicing to receiving to the cash payment. How does one measure success, part of the reason for BPR is to restructure in order to better
measure success. In this event you can establish key performance indicators that will help track, validate, and measure a specific cycle time through
multiple functional areas. Positive side effects will be to increase the communications and collaboration of individuals since they are all tied to the

Essay on Business Process Redesign Or Reengineering
Business Process Redesign (BPR) or Reengineering is "the fundamental rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed" (Hammer and Champy,
Reengineering). Since the BPR idea has surfaced it has been under constant ridicule by the popular press.
They say it takes far too long, creates management headaches, fails 70% of the time, and it's only for big companies with big checkbooks (Hydrel...).
However,
I feel that with the right plan, the right people, and total commitment from those involved, BPR or Reengineering can work for ... Show more content on
Helpwriting.net ...
The new computer system will also be used by the quality team to update their new metrics system. The quality team developed a completely new
system for the reengineering process. This new metrics system continually updates them on changes in the market that deal with quality. This is
important so they can deal with the changes right away and stay competitive. And finally the information team came in to wrap up the whole process
and implement the new computer system.
They design a system that fit the current demands but is able to grow and expand a the same rate as the company.
Due to total commitment from the right people, using the right methods
Hydrel has successfully reengineered the process of order management and positioned the company for dramatic profitable growth. And they have
proved my statement that reengineering can work for every company no matter what their size. The Texas Commerce Bank Experience
In early 1994, Texas Commerce Bank (TCB) launched a reengineering process called Process Improvement, which included every organizational
process and all 9,000 employees (Betting...). TCB's goals for their program were: remove all employee frustrations associated with policies, processes,
services, or products; change processes to improve quality, deliver improved service to customers, and eliminate unnecessary expenses (Betting...).
However, TBC took a

The Topaz Business Process Improvement
INTRODUCTION
The Topaz Business Process Improvement was developed to make Topaz more competitive in the market place, increase revenue, quality of product and
services and increase customer satisfaction.
PURPOSE
The purpose of this Business Process Improvement (BPI) is to assess and evaluate the current processes of each department and recommend action
steps to improve productivity, resource effectiveness and efficiency. Assessing the processes of each department requires a multi
–dimensional
perspective, which involves breaking down the key elements of each process and asking questions such as:
Are desired outcomes defined, understood, and aligned with Company objectives?
Does the process have clear performance accountability?
Is the process ... Show more content on Helpwriting.net ...
The methodology included in–depth interviews with supervisors and staff from each department, analysis of operating procedures in comparison to
industry standards, identification of gaps and areas of improvement.
To achieve a successful change in the process, a structured Business Process Methodology was utilized:
Methodology Description
1.Identify and select the process The Chief Executive Officer(CEO) identified a need for a business process improvement.
The CEO delegated the Director of Compliance to implement a BPI for each department.
2.Map the process Internal reviews of the operating processes of each department were completed.
Interviews were conducted with staff and supervisors in all departments
Comparison of tasks and activities with industry standards
Identified gaps and substandard in current processes in comparison to business objectives and industry standards
Analyzed areas of redundancies, inefficiencies, and improvements in comparison to industry

Business Process Reengineering:
BUSINESS PROCESS REENGINEERING: PUTTING THEORY INTO PRACTICE^ BRIAN FITZGERALD AND CIARAN MURPHY Executive
Systems Research Centre, University College, Cork, Ireland. ABSTRACT Business Process Reengineering (BPR) advocates the fundamental
examination and redesign of business processes, recognising tb–at the legacy of scientific management has been the excessive fragmentation of work
practices in organisations today. This is reflected in the hierarchical structuring of organisations around functional departments, with individual aind
departmental goals displacing overall organisational goals. This paper discusses the development of a specific methodology for BPR. The practical
application of this methodology in an actual BPR project... Show more content on Helpwriting.net ...
The latter orientation is one where real value may be added for the enterprise. Definitions of the term business process vary, but most researchers
suggest that it comprises a number of interrelated activities that cut across functional boundaries in the delivery of an output (Bevilacqua & Thomhill,
1992; Davenport & Short, 1990; Thomas, 1994). The looseness of this type of definition has led to significant variations in establishing the number of
processes in a business. For example, Thomas (1994) cites the case of one large bank which estimated that it had three core processes while another
reckoned it had seventeen. In the past, information technology has been applied to help improve business operations. However, the technology has
generally been applied as part of process rationalisation, that is, the primary motivation behind the use of technology is to automate or expedite existing
manual processes, and the processes themselves have been largely left intact. The futility of this approach has been bluntly summarised by Drucker
(1986) in his declaration: "there is nothing more useless than to do efficiently that which shouldn 't be done at all". The application of information
technology has resulted in incremental gains, but this is still a long way short of the dramatic 10–fold improvement that has been identified as
necessary. Also, the incremental benefits

Business Process Reengineering And Erp Essay
Business Process Reengineering and ERP 1. Abstract: Business Process Reengineering (BPR) is a method, helps to observe and analyze the business
process to determine the changes within or outside the enterprises to streamline the operations of the business. Enterprise resource planning (ERP) is
software platform that helps the organization to determine how to utilize the available resources. This paper highlights the BPR process and its
importance in the implementation of ERP and also gives the phases of BPR process to the micro level view of the phrases. This paper also list out the
factors which affect the BPR process. The factors are categorized into different aspects of organization like Managerial, Operation, Technical and
Financial aspects. 2. Introduction: Michael Hammer is the pioneer of the concept of BPR during 1990's. They define BPR as "the fundamental
rethinking and radical redesigning of business process to achieve dramatic improvement in critical contemporary measures of performance, such as
cost, quality, services, and speed". Homeas H. Davenpoirt who is the American academician and familiar in the area of business strategy defines BPR
as "encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the changes in all its complex
technological, human, and organizational diminutions". BPR has pursued breakthrough improvements in quality, speed as well as cost. Breakthrough
improvement refers to quantum gains

Case Study : Business Process Reengineering
AIS Term Paper
900133849
Abstract
Make sure the tense is the same
Introduction
"I think that this is the work of angels. In a world where so many people are so deprived, it 's a sin to be so inefficient." This is what Dr. Michael
Hammer had to say when discussing his 1990s breakthrough business process reengineering idea (The Economist). As defined by Dr. Hammer himself,
reengineering is to "use the power of modern information technology to radically redesign our business processes in order to achieve dramatic
improvements in their performance.(HARVARD BUS REV)" The theme of my Management and Leadership class at Concordia is innovation and it
enhanced my desire to learn about different innovative techniques in the business setting. We have oft discussed that if a business doesn't innovate then
it will go extinct (Daft and Marcic 311). Business process reengineering is one of the most influential business change movements of all time and it has
been mired in controversy and shaken up the business world with both positive and negative contributions
Literature Section: In 1990, while he was a Computer Science professor at MIT, Dr. Michael Hammer developed his idea of business process
reengineering, or BPR for short (Economist) He published an article in the Harvard Business Review where he hoped to usher in a new era business
efficiency by evaluating, streamlining, combining, and

Business Process Information System At Aecom
Business Process Information System at AECOM AECOM is one of an engineering firm that specializes in consultancy, management and construction
support services to clients in a multitude of different industries. The services that AECOM provides are diverse in nature because of the specific need
of each industry that AECOM services. As a professional services organization, information plays an integral role in day–to–day operations because it
supports the completion of the tasks related to business processes in the workplace. An entire business process is the sum of the tasks that workers
perform in order to successfully complete a job for a client. To do this effectively, an organization will rely on the use of a business process... Show
more content on Helpwriting.net ...
The costs and the benefits should be determined by the team responsible for the implementation of the new system. This information will then need to
be used in order to perform a robust feasibility study.
A feasibility study will need to take into consideration the different forms of feasibility that are associated with the project. Legal, human resource,
economic, technological and operational factors should all be considerations in the feasibility study (Shelley, Cashman & Rosenblatt, 2003). At the
conclusion of the study, the costs and benefits for the organization as well as resource requirements and which subject matter experts should play roles
in different elements of implementation will be known. This is the point where the IT organization will be able to come to a conclusion regarding what
is needed in the development of a new system.
Analysis
At the point of analysis the IT organization will need to determine the needs of the organization in the scope of the specific business process and how it
is that the implementation of a new business process information system will respond to the gaps in the current system (Shelley, Cashman &
Rosenblatt, 2003). The process stakeholders, the end customer, the employees and management will need to be considered in the analysis process

Business Process and Lean Six Sigma
Know What Counts. Measure What Matters. Deliver Results. Lean Six Sigma and the Quest for Continuous Improvement.
What if you could make innovation an integral part of your process? No one argues against continuous improvement. The concept of improving
results and performance on a continual basis is universally hailed as a great idea. Doing it is another matter. First off, in order to improve
continuously, you have to improve initially. Sometimes it's easy to see the п¬‚aws. Most of the time, it's not. That's why business results are often a
mixed bag: two steps forward, one step back, sometimes better, sometimes worse. Simply stated, the goal is better, then better still.
Lean Six Sigma
1
A Hypothetical: Business Results Are... Show more content on Helpwriting.net ...
And, the library's patrons deserved improved access to services and faster, easier access to information. Using a disciplined approach of Lean Six
Sigma, the Xerox Global Services team led library administrators through a totally
fact–based analysis, seeking out core processes, making them controllable, and then automating them. The Solution: A comprehensive Patron Access
Management system that effectively merged people, processes and technology. The most visible symbol of the system is a simple, plastic Access
Brooklyn Card (ABC) that provides patrons with better service and the library staff with more time. With their ABC card, patrons can reserve a
computer, add value to their library account, pay for prints and copies, check out books and even pay library п¬Ѓnes. Meanwhile, librarians and other
staff have time to do the jobs they were trained to do. "In this case, the solution involves a complex system... But our experience in this sector and with
Lean Six Sigma helped us know where – and how – to look." – Charles Tippett Xerox Global Services, Business Development Manager
Lean Six Sigma
3
Value Becomes the Fabric

Bringing More Ideas to Market Faster and for Less
As knowledge and innovation become more–critical drivers of business success, the value of intellectual property has never been higher. More than
ever, companies now depend on bringing new innovations to market quickly and efп¬Ѓciently. Xerox holds one of the world's largest portfolios of

Application Of A Business Process Modeling
Abstract– BPM is typically performed by business analysts, who provide expertise in the modeling discipline. Every business requires some form of
investment and enough customers to whom its output can be sold on a consistent basis in order to make a profit. A series of action or steps to be
taken in order to achieve a particular end. Business process modeling enables a common understanding and analysis of a business process. A process
model can provide a comprehensive understanding of a process. An enterprise can be analyzed and integrated through its business processes. Hence
the importance of correctly modeling its business processes. Business analysts can use IBM Blueworks Live to denote milestones at various points in
the process life cycle, including the point at which the process is ready to be implemented in IBM BPM. IBM Blueworks Live is a cloud–based
business process modeler, belonging under the set of IBM SmartCloud applications. The application is designed to help organizations discover and
document their business process, business decisions and policies in a collaborative manner.
Keywords– Bussiness Processing Modelling,Modeling tools, Functions, Case Study, Tool analysis.
I.I)BUSSINESS PROCESSING MODEL
BUSINESS process modeling unquestionably belongs to software development process. It usually directly influences the database solution of the
problem domain. Most of the business process modeling methodologies simply originated form 'best practice' without

Business Process Management
EXECUTIVE SUMMARY
This preliminary report has been compiled by MAK Consultants to tackle the key areas of concern found within Dynatrix Pty Ltd and proposes
potential solutions to the organisation.
The key areas of review for this assessment include:
Strategic and Tactical Planning
Business Process flow and procedures
This document summarizes the methodologies employed to complete the review and presents our findings and recommendations. Throughout this
document we utilize terms such as will, should consider, and shall, for example, with respect to our recommendations to Dynatrix. We believe each
recommendation should be evaluated and implemented after consideration of approach, cost effectiveness and the inclusion of new ... Show more
content on Helpwriting.net ...
As such, BPM can be employed as a strategic asset that Dynatrix can use to produce value added products to customers. Figure 1.1 Benefits of
implementing a BPM approach to Dynatrix
Strategy
MAK consultants understand that Dynatrix lacks a clearly defined strategy that drives the organisation. As such, actions should be taken to outline the
goals and objectives of Dynatrix so every member of the organisation knows exactly what they are working toward namely through a "vision
statement". A vision statement encapsulates this idea of the shared values and beliefs held within Dynatrix that drives the firm to achieve one common
goal.
Strategic Positioning
Everything should begin with a corporate strategy. "Quality and customer responsiveness" are two value propositions emphasized in Dynatrix's current
strategy. Value proposition is "the value that a product or service provides to customers". (Harmon, 2007) In the case of Dynatrix it can potentially be
the accessories of the hand held device, not the hand held device itself which can provide the platform for their strategic position. Thus Dynatrix needs
to develop a positioning strategy to target customer's needs. Treacy and Wiersema's three generic positioning strategies distinguish between three value
propositions pertaining to customer needs:

An Understanding Of The Business Process
Over the last ten weeks, I have learned a concise overview of the world of business. Emphasis was placed on the following topics: business ownership;
economics in the workplace; communication skills; researching business information; the global economy; and business vocabulary. The highlight of
this class for me was learning about the exit of Great Britain from the European Union. I love that it was current time and happening as I was writing
about it, it made me think critically. I had to analyzing, evaluate, and process the information I gathered skillfully. I believe I have fully learned the
outcomes in this class, as you will see below. I have aligns/maps the weekly activity to each course outcome.
1.Demonstrate an understanding of the business process.
a.In week four, I explored starting a business and the type of ownership.
b.In week five, I defined accounting and describe how accounting information is used by a variety of stakeholders and the key elements of the major
financial statements.
c.In week eight, I write about strategic and contingency planning at Umpqua Community College.
2.Discuss historical and contemporary trends in the economy and in the workplace.
a.In week one, I explain how current business trends might affect my career choice.
b.In week eight, I write about strategic and contingency planning at Umpqua Community College.
3.Apply communication skills.
a.In week one, I explain how current business trends might affect my career

What Is Business Process Reengineering?
INTRODUCTION
Business process reengineering (BPR) is a management strategy for the business, a leader in origin in the early 1990s, with an emphasis on analysis
and design workflow and business processes within the organization. BPR, which aims to help organizations fundamentally rethink how to do their job
in order to improve customer service significantly, reduce operational costs and become competitive on a global level. Financial institutions and banks
are constantly called upon to provide customer service driven. For this are banks and financial institutions to adopt unique concepts in business process
reengineering any fundamental re–thinking and radical redesign in the area of operations to achieve significant improvements of decisive measures, in
contemporary performance such as cost, quality, speed and service. At present cut–throat competition in each of the banks, the national and
international levels, age, and can specifically wanted to provide services focused on customer service to fill the void. But in order to become the
leading company in the market, and can require more to penetrate the institutional performance through the adoption of the review with them.
SBI adopted (State Bank of India) this concept in the review by breakthrough innovations among all the branches across the whole world. This study
discusses the research paper usually on changing scenario of the SBI (State Bank of India) after the adoption of the concept review. I 've really
adopted the

Business Process Management Case Study
1.INTRODUCTION:
About BPM
Jean–Philip Pritchard & Colin Armistead, (1999); described Business Process Management (BPM) as a methodology designed to eliminate waste,
customer–driven and ensure increased productivity. The main drivers of the approach in most organization are threat of competition, need to improve
quality, responsiveness of products and services, while the main benefits are the need to improve client relationship, change in organization culture and
ensuring better cross – functional working environment.
Business Process Management (BPM) is described as management discipline that associates information technology (IT) and management science
knowledge used in managing business operations for better business decisions making. It ... Show more content on Helpwriting.net ...
The approach has evolved from a series of methodologies including Process Management, Total Quality Management (TQM), Business Process
Re–engineering (BPR) and Six Sgma (Jeston & Nelis, 2006; Van der Aalst, 2013). BPM has also received increased prominence in recent time with the
proliferation of Enterprise Resource Planning (ERP) – an integrated set of IT systems that focus on all organization process to ensure operational
excellence (Dallas & Wynn, 2014).
Importance of BPM
Business Process Management (BPM) is increasingly used by various organizations to accomplish better business performance. Empirical study have
identified various success and failure case in most organization. However; successful implementation of the approach can provide significant benefits to
organization and ensure the achievement of strategic business goals (Malinova et al. 2014). BPM is a discipline that supports continuous process
Improvement, sustain performance of organization through the use of business process techniques and modeling to achieve strategic objective (Joston
& Nelis,

Business Process Management : Marketing Process
BUSINESS PROCESS MANAGEMENT –APPROACH & CHALLANGES
INTRODUCTION
Business process improvement initiatives prove to be some of the toughest projects for project managers. This is for a number of reasons, including:
Most such projects affect the entire business, and it takes a significant amount of time to understand those affects
There are many "moving parts" and trying to get the right resources secured for the project at the right time is frequently difficult to accomplish
Some project managers can't get past the fact that the process improvement initiative is an actual project and not an operation
The work of the business must keep moving forward even with changes in processes
PROCESS IMPROVEMENT
What Exactly Is a Process?
A ... Show more content on Helpwriting.net ...
In short, a process is a process, no matter how large or small. It is important to note the following key points.
Many ITS processes exist and each maps in some way to a service provided to either an internal or external ITS customer.
Processes often have touch points, and there are potential implications for customers when issues with one process impacts the processes that touch it.
Why Improve a Process?
Process improvement refers to making a process more effective, efficient, or transparent. Process improvement is relevant to all ITS areas because
processes naturally degrade over time for any number of reasons. An organization that conducts process improvement focuses on proactive problem
resolution in order to avoid operating in crisis management mode when process degradation occurs. Process improvement helps an organization:
View process value through the eyes of the customer;
Define, manage, and measure a process in order to regularly evaluate it using data–driven information;
Break down process silos by contributing to an understanding of how processes interact and impact one another and customers;
Reduce unnecessary business costs.
Process improvement at ITS does not place blame for process degradation. The primary goal is to identify and understand issues in order to recognize
solutions and implement improvements to stay aligned with customer needs and expectations.
Risks of Not Improving Processes
When key

Understanding The Business Process Change
Understanding Business Process Change
To speak intelligently about the importance of understanding business process change as it relates to employment, it is important to define what
business process change means. In the simplest of terms, business process change is a modification to a company's existing business process. This
process could be manual, automated or both. The goal of such changes are to improve the performance and productivity of a company. Advances in
technology and globalization are two of the major drivers behind the increased popularity of business process change. "Change and relentless
competition calls for constant innovation and for constant increases in productivity... both call for an intense focus on how work gets ... Show more
content on Helpwriting.net ...
After reviewing the videos, I realized that these changes could affect my department but did not realize to what extent. Had I fully understood the
ramifications of these changes, could I have taken a few precautions? Possible but there is no guarantee. Concerning future employment plans, I hope
to be on the positive end of any upcoming business process changes be it formal or informal.
Organizational change: Formal or Informal
In terms of organizational change, business process changes is a part of the overall process. It also includes reviewing and modifying management
structures. Therefore, it is understandable why the term "organizational change" is often synonymous with the term organizational structure. Moreover,
organizations have both a formal or informal structure. In today's evolving business environment, globalization, technological advances, changing
consumer demand, economic conditions and competition are significant drivers that change how businesses operate. Characteristic organizational
change can include three main stages: establishing the need for the change, implementation of said change and monitoring the change. Regardless of
the scope and impact of the organizational change, the need for formal process changes are key to effective organizational change.
Formal process

The Business Process Reengineering ( Bpr )
Business Process Reengineering (BPR) can be defined as the optimization of end to end processes, and transform the manual tasks to automation
through analysis the data and restructure of workflows between and within the organizations or enterprises. The BPR comprises improvement in
critical areas such business functions, service, quality and time response via in–depth use of Information Technology. InBusiness Process Improvement
(BPI), the process of an organization is improved by identifying the specific operations skills or a group of employees' skills in order to have more
efficient workflows, as well as overall business growth. The Business Process Reengineering (BPR) strategy becomes more radical, lengthy, difficult
and vast for many organizations. The BPI strategy is less radical, less lengthy, less disruptive and more incremental approach. The process is also
known as functional process improvement. Taco Bell is a Fast Food company in USA, had difficulty to survive on severe competition in the market.
While expanding their business, they were facing problem to increase and retain customer's relationship and satisfaction. The company had several
major issues such as – lack of Business Vision, more focus on Process than Customer, dependency on fixedmanagement and operational practices,
traditional approaches on customer service and more investment on kitchen infrastructure. So the company reengineered their business processes by
reorganizing

Business Process Integration with Sap R/3
{draw:frame} Business process Management with SAP R/3 Index 1. Executive summary 2. ERP Introduction 2.1. Evaluation of ERP 2.2. Vendors
of ERP 2.3 Advantages and disadvantages of ERP 3. Legacy Systems 3.1. Advantages 3.2. Disadvantages *3.3 Procurement of E*RP instead using
legacy systems 4. * Nature of *SAP R/3 4.1. Advantages of SAP R/3 4.2. Disadvantages of SAP R/3 5.Business process integration in the procurement
cycle of SAP ERP 5.1. Procurement life cycle 6. References 1. Executive summary: ERP introduction: 2.1. Evolution ofenterprise resource planning
(ERP) (E.M.Shebab et al, 2004): Stand in the market mrp was expanded with costing and marketing and named this as MRPII. The main purpose of ...
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Data is automatically updated and reflected in remaining modules. SAP R/3 is a single and virtual file structure. Updating of files is done quickly.
*4.2. Disadvantages*: Beneficial for large companies only. Long implementation process. Project tracking and reporting deficiencies. User–friendliness
to the rarely user. Accounting rules are difficult to understand. 5. Business process integration in the procurement cycle of SAP ERP: Steps involved in
procurement: Determination of requirement: This is the most crucial step to analyse what exactly company has to procure. Depending upon the target
company has to calculate or estimate the total quantity that is needed and at what time it should reach the company. This can be estimated
automatically by using so called ERP package. Source of supply: After determining the requirement, we have to find the supplier who is capable of
supplying the required raw material. After finding the supplier we need to request for quotation (RFQ) in the SAP and send to the potential vendors.
The quotations that are sending by vendors are entered in SAP through RFQ's reference. Vendor selection: Every company have the standards, based on
the standards companies expect the same standards in the vendors. We need to check the price, quantity and delivery time required to supply the raw
material. From all the tenders company selects the

Disadvantages of Business Process Outsourcing Essay
In the recent decade, Business Process Outsourcing (BPO) has become a usual business phenomenon from a new business strategy in the bank
industry around the world. Banks are increasingly outsourcing more activities to third parties and relying more heavily on vendors now more than
ever before. (Deloitte, 2012) The Swiss bank UBS is not an exception. Since UBS set up the UBS India Service Centre in Hyderabad in 2006, parts of
its back–office and middle–office functions have been outsourced to lower–cost places during the following years, such as India, China, Philippine and
Poland. Most recent news says that UBS will begin outsourcing its fixed income trading platform to two technology groups in an attempt to save costs.
(Reuters, 2014) ... Show more content on Helpwriting.net ...
BPO that is contracted outside a company's country is called offshore outsourcing (Tas, J. & Sunder, S. , 2004)
Offshore outsourcing represents one aspect of how globalization is occurring in the current economies. Globalization is the interdependency of
transportation, distribution, communication, and economic networks across international borders. (Gibson, Ivancevich, Donnelly, Konopaske, 2009) It
means that the labor supply market is globalized and that cross–cultural management can become essential and more important than ever before.
BPO is not simply moving jobs to a distant country and starting saving cost right away. BPO in the banking industry requires bank to provide on–site
training, which normally takes from three months to a full year. (Overby, 2003) The training is a knowledge transfer process from one organization to
another, which is necessary and critical to make sure the work can be transferred from onshore to offshore people smoothly. It's a significant stage of
outsourcing implementation, which may determine outsourcing will be a success or not.
Below case shows how the offshore outsourcing is occurring during the implementation stage.
Team A is UBS investment banking operations located in UK. It is planed to be offshore outsourced to an external company located in a foreign
country. A team of offshore workers came to UK and started to learn tasks sitting beside their onshore partners

Business Process Description Is A Map
V.APPROACH TO BPMN Business process description is a map that helps us to navigate through our business activities. Using a map for
navigation is quite normal in many activities, e.g., it is a must when we need to move something or be moved ourselves from one place to another.
We have different maps for navigating in the physical space, marine maps, road maps, hiking maps, etc. The choice of a map depends on what we
want to move, where and by what means. If we travel by car we need a road map, if we travel on foot in a mountain area, we need a hiking map.
What is more, we may need several different types of maps, in case of emergency. For example, a simplified road map that shows how to get from
one point to another will not help if we make a wrong turn somewhere on the way. We will need a detailed road map to get back to our initial course.
Identify applicable sponsor/s here. If no sponsors, delete this text box (sponsors). VI.APPROACH TO CHOOSE BPMN If an organization is
functionally structured and processes are not identified, it is suitable to use input/output view (for example, IDEF0), or agent–related view (for
example, RAD). Input/output view suit mostly organizations that have formal ways of internal communications via some objects, like documents,
files, etc. Then the processes can be discovered by following the movement of these objects inside the organization. Agent–related view suit mostly
organizations that strictly define responsibilities for each

The Business Process Of KFC
Introduction
The purpose of this report is to identify an organization and map out its business processes. The company I had chosen is Kentucky Fried Chicken
(KFC). In this report, I am going to talk about the company and further on describing it business processes and how they manage such a big
organization.
History and facts about KFC
KFC is a fast food restaurant chain that specializes in fried chicken and is headquartered in Louisville, Kentucky, in the United States. KFC was
founded by Harland Sander in year 1930 and went on to franchising in 1952.
There are currently 18,875 KFC outlets in 118 countries worldwide and it is the world's second largest fast food restaurant chain. Throughout the years,
it has expanded internationally throughout the years.
Customers is an important justification of a company's success. Considering the interest of customers and portraying a good image to its customers, it
had come out with different variety of meals. For example, the KFC offers kid's meal which gives children free ... Show more content on
Helpwriting.net ...
пѓ Strategic Support System
For this system, customers are allowed to order their food online wherever they are, by simply having internet, they can place their order by simply
going to KFC website. Through order processing systems and transaction processing system
Conclusion
All in all, information systems have help enterprise with their business and have allowed organizations to expand internationally and globally, without
the help of information systems, KFC would not be able to achieve their success as easily. Through the help of information systems to their business
processes, it had

The Success Of An Organization Or Business Process
Are you tired of smiling and nodding when someone talks about these concepts because you "sort of get what they are but not really?"
You're not alone.
Those of us in the industry who live and breathe this stuff meet people every day who have no idea what we do and why it's important to the success
of an organization or business.
Q. OK, so what is a Business Process?
A. Pretty much everything you do at work.
It's true! Everything is a process, whether you know it or not. It can be formally documented or just live in the experience and know–how of your
employees, but trust us – there are processes all around you.
Think of it this way.
A process can be defined as a series of actions or steps that are undertaken in order to achieve a ... Show more content on Helpwriting.net ...
Grab keys, briefcase, and coat.
When we say "business" process, we are referring to processes that happen every day at work in order to achieve a specific outcome. Do these sound
familiar? What steps do you think apply to each?
Recruitment
Performance evaluations
Customer service
Strategic planning
Approvals
Each of these processes (and dozens of others) happens every single day in most businesses, and if you're lucky, they are smooth and efficient and
wonderful and everything goes well all of the time and all your employees and customers are happy with them.

Q. So Business Process Improvement then, is just making things run more smoothly at work?
A. Yes! It's also about making those improvements with a specific end in mind:
Improving customer satisfaction,
Making employees happier,
Improving efficiency (getting more done, and with less resources)
Saving time, and/or
Improving the bottom line.
When we undertake business process improvement, we do so because something is wrong, and we have noticed a trigger of some sort.
Q.What sort of trigger?
A. It could be so many things. Let's use an example to illustrate.
Let's talk about your car. If you don't own a car, just pretend you do (and since you're pretending, you can make it the car of your dreams while you're
at it. Go ahead and get fancy!)
Driving your car is a process:
Unlock doors.
Sit in driver's seat.
Put key in ignition.
Start car.
Check mirrors.
Place foot on brake.
Put car in gear.
Check mirrors again.

Business process reengineering – Wikipedia, the free encyclopedia
http://en.wikipedia.org/wiki/Business_process_reengineering
From Wikipedia, the free encyclopedia
The analysis and design of workflows and processes within an organization. A business process is a set of logically related tasks performed to achieve
a defined business outcome. Re–engineering is the basis for many recent developments in management. The cross–functional team, for example, has
become popular because of the desire to re–engineer separate functional tasks into complete cross–functional processes.[citation needed] Also, many
recent management information systems developments aim to integrate a wide number of business functions. Enterprise resource ... Show more content
on Helpwriting.net ...
History
In 1990, Michael Hammer, a former professor of computer science at the Massachusetts Institute of Technology (MIT), published an article in the
Harvard Business Review, in which he claimed that the major challenge for managers is to obliterate non–value adding work, rather than using
technology for automating it.[2] This statement implicitly accused managers of having focused on the wrong issues, namely that technology in
general, and more specifically information technology, has been used primarily for automating existing processes rather than using it as an enabler for
making non–value adding work obsolete. Hammer's claim was simple: Most of the work being done does not add any value for customers, and this
work should be removed, not accelerated through automation. Instead, companies should reconsider their processes in order to maximize customer
value, while minimizing the consumption of resources required for delivering their product or service. A similar idea was advocated by Thomas H.
Davenport and J. Short in 1990[3], at that time a member of the Ernst & Young research center, in a paper
1 of 4
9/15/2010 10:45 PM
Business process reengineering – Wikipedia, the free encyclopedia

http://en.wikipedia.org/wiki/Business_process_reengineering
published in the Sloan

Feasibility And Benefits Of Business Process Outsourcing...
Research Report
Introduction–
The research topic is to find the feasibility and the benefits of Business process outsourcing and Knowledge process outsourcing, in India.
The research is planned to be conducted keeping Indian market in perspective, which is why one of the booming industries 'Outsourcing units' has been
chosen, to complete the research on. India has come out to be major player in the outsourcing business since past a few years. (Ahmedabad)
Outsourcing the business is in trend as it helps the company to cut the operational cost. It basically means the multinational companies handing over of
their task like sales or collections, to another company on a target basis payment contract. This creates a win– win situation for both the companies as
former one gets to save a lot of time, money and energy and the latter gets the business. India specifically is benefitted because of several reasons as a
huge population of economical and effective labour resides in the country. India stands the second highest in possessing the english–speaking and
computer friendly population. (Ahmedabad)
Typically, the business that is passed over to the business processing outsourcing units is the non–core activities of the multinational companies. This
research will be done keeping the Indian market in mind, which is why most of the references taken to make this literature review are done keeping
Indian industry in mind. Also it has been made sure, that most of the data used to make

Xerox Is A Leading Business Process Outsourcing
Frame:
Overview
Xerox is a leading business process outsourcing and document management technology and services firm operating out of 180 countries around the
world. In 2014, Xerox reported year end revenues of $19,540 million, down 2.3% from 2013, and a net profit of $969 million, up 17.7% from 2013.
Xerox's operations are broken down in to several main segments:
Business Process Outsourcing (BPO): Xerox business process outsourcing services provide support functions such as customer care, transaction
processing, finance and accounting, and human resources to a broad range of firms and organizations. The BPO services segment is focused on
providing support functions to select business groups and industries including healthcare, commercial industries, public sector, and government
healthcare. Through its healthcare provider solutions, the firm supports health providers operating in varying capacities to better access patient data,
comply with industry regulations, reduce administrative costs, and provide better healthcare services. To commercial and public sector entities, Xerox
provides support with transportation and logistics, electronic toll collection, parking management, health and human services, administrative support,
and various taxation related functions. Xerox also offers many of these services across major global markets.
Document Outsourcing: In its document outsourcing capacity Xerox offers both managed print services and centralized print services.

BUSINESS PROCESS RE–ENGINEERING.
APRIL 2010.
BUSINESS PROCESS RE–ENGINEERING.
APRIL 2010.
Tutor: – Dr. Basil Dudin MIDDLESEX UNIVERSITY, DUBAI Tutor:– Dr. Basil Dudin MIDDLESEX UNIVERSITY, DUBAI
BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS
INDIVIDUAL ESSAY
By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk
BIS 3324
STRATEGIC MANAGEMENT
AND
INFORMATION SYSTEMS
INDIVIDUAL ESSAY

By
Iroegbu Osinachi Bertrand
M00272549
Bi059@live.mdx.ac.uk
TABLE OF CONTENTS| | ESSAY OBJECTIVES| 3| WHAT ISBUSINESS PROCESS RE–ENGINEERING| 4| OVERVIEW OF CISCO| 5| WHY
RE–ENGINEER?| 6| WHAT... Show more content on Helpwriting.net ...
Business process Re–engineering| Continuous Improvement| RADICAL TRANSFORMATION| INCREMENTAL CHANGE| PEOPLE &
TECHNOLOGY FOCUS| PEOPLE FOCUS| HIGH INVESTMENT| LOW INVESTMENT| RE–BUILD| IMPROVE EXISTING| CHAMPION
DRIVEN| WORK UNIT DRIVEN|
OVERVIEW OF Cisco.
* The company "CISCO" was founded in 1984 as "cisco" by Len Bosack and his wife Sandy Lerner, who both worked in Stanford University as
computer operations staff alongside Richard Troiano.
* The company was founded in San Francisco and this led to the engineers' decision to call is "cisco" an all capital letter spelling at the initial stage.
* By 1990, "NASDAQ" stock exchange listed CISCO in their stock exchange.
* The company applied for a U.S. trademark of "Cisco" in June 13, 1988.
* This trademark was granted the following year on the 6th of June, 1989. * In March 2000, when the internet business was booming, CISCO was
quoted as the most valuable company in the world with a market value of over $500 billion (USD) and in July 2009, with a market capitalisation of
roughly $108 billion it is still rated as one of the most valuable companies.
WHY RE–ENGINEER?
Re–engineering is a necessity for companies and organisations that want to increase their customer base which further results in profit, dominance of
the market and a role in the competitive market which is what the world has

Definition Of A Business Process
Introduction In order to achieve their goals, processes are used in accomplished organizations to complete the work needed. Organizations that adopt
the process view can be very successful if used appropriately. The next few pages will define a business process, and explain the advantages of
adopting this kind of organizational view.
Definition of a business process: A business process is an action or a set of actions completed in a particular order that will complete a given
organizational task. In most cases, these tasks, accomplish their goal by delivering products or services to a customer. Throughout the process, a
number of participants are involved, such as passive or active. Process participants, which are produced, consumed, or changed, are considered to be
passive. For example, computer assembly, software development, reorganizing departments, or treating patients in the hospital. On the other hand,
processes geared towards the passive participants, such as workers, machines, etc., are said to be active participants (www.appian.com, n.d.). A
business process can be compared to a road map, which helps an organization navigate through their business activities. They help them understand
where they currently stand, where they need to get to, where they came from, and how they ended up where they are. They can guide an organization
along their path, pinpointing any hazards along the way. Depending on the focus of the observer, there are four different views a

How Business Process Management ( Bpm )
1.INTRODUCTION
Over the past years, firms have faced unpredicted changes: globalization, political realignment, and rapid advance of information technology. Against
this background the concept of Business Process Reengineering (BPR) quickly caught the imaginations of corporate leaders. (Kettinger et al., 2007).
The recruitment process in the Public Service – Office of the Prime Minister is indeed a long process and the question is, how Business Process
Management (BPM) principles and technologies can be used to shorten the recruitment process within the Office of the Prime Minister?
According to (Harmon, 2003) "Definitions of Business Process Management (BPM) range from IT–focused views to BPM as a holisticManagement
practice. The ... Show more content on Helpwriting.net ...
The intention is to blend multiple channels taken during the recruitment process to achieve the intended benefits of the public service and that of the
applicant using BPM principles and tools.
Fueled by the continuing demand for corporate transformation, there has been a flood of BPR consultants and a proliferation of methodologies,
techniques, and tools (MTTs) for conducting business process change projects. Faced with this onslaught, BPR project planners often confused as to
which methods are best suited for the project at hand (Ives 1994). This research will seek to detail the current lengthy recruitment process within the
Public Service and the impact it has on the Public Service. The report will illustrate the scope, business case, analysis for improving the recruitment
process in terms of BPtrends methodology.
Collected feedback from applicants, Chief Human Resource officer, Public Service Commission, and Department Human Resource
Management–Policy Analysts, Permanent Secretary, Supervisor can help to maintain an effective and efficient recruitment process.
This paper is structured as follows. The 1st section will illustrate the current recruitment process OPM and the challenges faced, 2nd section is the
definition of the used methodology being used to shorten the current business process, 3rd , 4th and 5th section provide a Process scoping

BUSINESS BUSINESS PROCESS PROCESS RE–ENGINEERING RE–ENGINEERING
BP R BP R
Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques by
Sotiris Zigiaris, MSc, BPR engineer
BPR HELLAS SA
J
A N U A R Y
2 0 0 0
BUSINESS PROCESS RE–ENGINEERING – BPR
1
Contents 1. Description .................................................................................................................2
1.1 What is the Business Process Re–engineering IMT..........................................................2 1.2 Objectives of
BPR..........................................................................................................8 1.3 Methodology of a BPR project ... Show more content on Helpwriting.net ...
Hammer and Champy provide the following definitions: Гј Reengineering is the fundamental rethinking and radical redesign of business processes to
achieve dramatic improvements in critical contemporary measures of performance such as cost, quality, service and speed. Гј Process is a structured,
measured set of activities designed to produce a specified output for a particular customer or market. It implies a strong emphasis on how work is
done within an organization. " (Davenport 1993). Each process is composed of related steps or activities that use people, information, and other
resources to create value for customers as it is illustrated in the following example.

An example of a business process: Credit card approval in a bank.
An applicant submits an application. The application is reviewed first to make sure that the form has been completed properly. If not, it is returned
for completion. The complete form goes through a verification of information. This is done by ordering a report from a credit company and calling
references. Once the information is verified, an evaluation is done. Then, a decision (yes or no) is made. If the decision is negative, an appropriate
rejection letter is composed. If the decision is positive, an account is opened, and a card is issued and mailed to the customer. The process, which may
take a few weeks due to workload and waiting

Business Process Redesign Or Reengineering

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