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Jazzy Innovations - Put Emotions in context presentation

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How do we put emoions in context? Find out with our new presentation.

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Jazzy Innovations - Put Emotions in context presentation

  1. 1. We put emotions in context
  2. 2. 64% of brands got only “OK,” “poor,” or “very poor” experience index in 2012 from their customers. As many as 89% of consumers began doing business with a competitor following a poor customer experience. Up to 60% of consumers will pay more for a better customer experience. Source: Forrester Research, Rightnow.com, Desk.com, kissmetrics.com 64% 89% 60% Why do we need to put emotions in context?
  3. 3. Companies around the world are looking for new ways to make customers fall in love with their business. Client satisfaction is the essential base on which to build a strong and long-lasting business relationship. Standards such as ISO9000:2000, TQM, Six Sigma, and European Quality Award strongly emphasize the role of satisfaction. Why do we need to put emotions in context?
  4. 4. Researchers emphasize that achieving customer satisfaction is important not only on a rational level (in terms of price or quality), but also on an emotional one (in terms of the interpersonal relationship between company and client. In practice, it is not only about performing a task or purchasing a product. It is also about building a lasting relationship based on trust and positive communication with a customer, client, or business partner. But measuring satisfaction and retention is not a common practice. Managers are often unaware of the importance of conducting such measurements, and lack the tools required to carry it out. Why do we need to put emotions in context?
  5. 5. What can we do to improve the emotional satisfaction of our clients, partners, or employees? At Jazzy Innovations we have developed a process we have called “putting emotions in context”. Analyzing ReasoningMeasuringCollecting data Taking actions based on the outcome How do we put emotions in context?
  6. 6. Data can be text, voice, direct feedback, intensity of contacts, delays in payments, delays in delivery, images, video, and movement. It’s variable, and needs to be clearly identified. 1. Collecting data Watson by IBM technology (Artificial Intelligence, Machine Learning, Natural Language Processing and many other technologies) is cleverly used to analyze the information gathered. 3. Analyzing The method of measuring data varies according to the situation. In some situations, it might be measured daily in real-time; in other cases, only at very specific moments. 2. Measuring How do we put emotions in context?
  7. 7. The last element is the most important: translating that infor- mation into simple actions that can improve the level of satis- faction? What to change? How to react? 5. Taking actions based on the outcome Based on a very specific context, unique deductions can be made. What does it mean that the client is happy at a precise moment? Why is final payment delayed, and how does it relate to the other measurements? Is it a bad sign or can it be ignored in this particular context? 4. Reasoning How do we put emotions in context?
  8. 8. Implementing a solution based on these rules needs knowledge, information about the specific case, and the identification of the best way to improve. The final outcome must be extremely easy to understand, formulated into simple-to-follow advice and processes that can be followed every day. Instead of a revolution that could cost a lot of money and is hard to implement, we offer a solution that will work non-stop in the back- ground, making continuous improvements. Evolution instead of revolution means continuous improvement. We are building a 24/7 personal soft-skill trainer for anybody in your company. What is the final outcome? And we make your clients love your company!
  9. 9. The process sounds complicated and challenging, but we believe that ulti- mately it has to be easy to use, and the whole magic hidden while it works in the background. That’s why we believe in: Every time we create a new product, we remind ourselves that the ultimate goal is to make something people will love to use, and which feels really helpful. and We always make it easy Design SimplicityAmazing User Experience
  10. 10. We are not a typical company; we are a team of extremely ambitious, young people with an amazing track record. We were working for small startups as well as medium- and large-sized companies around the world. Our clients are based in San Francisco, New York, Miami, London, Tallinn, Warsaw, and Seoul. We always take a comprehensive approach to projects and build complete solutions, because our team consists of the best designers, developers, project managers, and business people. We are creative technologists who have already won Startup Weekend in Krakow and the IBM Virtual Hackathon. We are alumni of the Startup Wise Guys accelerator in Estonia, and were invited by the European Space Agency to build mobile apps in Italy based on data from Sentinel satellites. We are constantly pushing the limits, using Augmented and Virtual Reality, Web and Mobile applications, the power of Watson by IBM - even building a drum kit that can be played in the air. There is nothing that cannot be done, but there is a lot that can be improved using technology. We really love challenges!
  11. 11. Our achievements Participation in ESA Space App Camp 2015 Winners at IBM Virtual Hackathon 2015 Judges & Audiance award at Startup Weekend Krakow 2012 Alumni in Startup Wise Guys accelerator 2013 Finalists at Bitspiration 2013 Startup competition The most brave and smart Start-up Idea at 4th New Economy Forum One of 10 High-Tech Startups in Central Europe You Should Know About by JIC (2013 EDT)
  12. 12. We were working with... ... and more!
  13. 13. Inside projects Bubbletalk is an online solution that allows you to communicate with a client, comment on tasks and openly accept their execution. Every day it tracks your client’s emotions in real time and helps to improve your soft skills, increase the client’s satisfaction, and enhance communications. Kaizenbox lets people write anonymous messages to their company profile. Writing and selecting opinions lets companies know where their attitude could improve and what changes customers wants to see. Moodpath software selects tweets from events and turns them into infographics that reveal the emotions connected with the event.
  14. 14. Błażej Wojtyła CEO Skype: blazej.wojtyla Tel: +48 889 006 156 Mail: blazej@jazzy.pro www.jazzy.pro Contact us

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