Barriers of applying gained knowledge of training programs in organizations


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Capacity building programs aim to provide the human resources of organizations with the right knowledge that will enable them to perform their tasks, improve their skills and capabilities to innovate in their activities. Although all kind of trainings (on the job, public, etc.) help in providing the knowledge and skills, but still organizations may suffer from the lack of applying the gained knowledge in achieving the tasks, not to mention the lack of creativity spirit.
This is because the lack of knowledge and skills are not the only barriers in utilizing the knowledge in organizations. Such novel skills and knowledge to organizations are considered as changes or innovations and have more barriers than the lack of knowledge (do not know) which is the first barrier in overcoming innovations. The other three barriers are the lack of will (not willing to do), the lack of capability (cannot do) and the lack of permission (not allowed). Although these four barriers might seem trivial, but the lack of knowledge is the easiest to identify through training need assessment and get solved. The other barriers involve several factors that cannot be easily identified without understanding the organizational culture, strategies, or policies. Even if these barriers are identified, trainings alone can solve them.
In order to identify those barriers, they must be included in the training or capacity building need assessment process where:
- The lack of capabilities in general can be identified through the availability of human and financial resources and can be overcome through providing those resources.
- The lack of permission can be identified through the organizational culture, policies and regulations which can be overcome by changing the organizational policies to utilize the gained knowledge.
- The lack of willing can be identified with personal characteristics or needs which can be overcome by identifying those needs and reducing their effects.
- The lack of knowledge can be recognized through the traditional training need assessment which identifies the technical knowledge and offer the right training program.

In my presentation I will highlight the different four barriers and how they can be identified. I will discuss the opportunities of overcoming them to complement the training and knowledge acquisition as part of the capacity building programs. Besides that I will show case one of my capacity building projects and how I utilized the four-barriers concept to develop that program.

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Barriers of applying gained knowledge of training programs in organizations

  1. 1. Capacity Building: Barriers to knowledge adoption Jamil Alkhatib 18.09.2013 1Copyrights © 2013 Jamil Alkhatib
  2. 2. Yesterday Copyrights © 2013 Jamil Alkhatib 2 Knowledge utilization Talents retention Matching training objectives with employee role Employee dissatisfaction Career development Need assessment Recognition & motivation Knowledge transfer
  3. 3. The challenge (my story) Large corporation focused on R&D and Innovation Available financial resources Available highly skilled and talented engineers Several training programs Copyrights © 2013 Jamil Alkhatib 3
  4. 4. But… Not always employees are motivated to deliver creative works and motivated to use their skills and knowledge Copyrights © 2013 Jamil Alkhatib 4
  5. 5. Can we force it? Copyrights © 2013 Jamil Alkhatib 5
  6. 6. Challenge: Global Spendings Global Spend (USD) North America (USD) Rest of World (USD) Annual Growth Rate 2012 $291.7B $131.3B $160.4B 2.0% 2011 $286.0B $128.7B $157.3B 5.5% 2010 $271.1B $122.0B $149.1B 10.9% 2009 $244.4B $110.0B $134.4B -17.3% 2008 $295.6B $133.0B $162.6B -2.2% 2007 $302.2B $136.0B $166.2B NA Copyrights © 2013 Jamil Alkhatib 6 Source: Companies spendings on training activities What about KSA?
  7. 7. But… • … what is the return of investment of these trainings?? • Are they utilized by the workforce? Copyrights © 2013 Jamil Alkhatib 7
  8. 8. So what is the problem with the training? What are the barriers of applying new knowledge in organizations? Copyrights © 2013 Jamil Alkhatib 8
  9. 9. Could be this... Copyrights © 2013 Jamil Alkhatib 9
  10. 10. Management & capacity building • Management is not about control or mechanisms it is about creating the conditions • Management has to do with resources to be committed and the decisions to be taken and coordination to utilize the knowledge. 10Copyrights © 2013 Jamil Alkhatib
  11. 11. To build the right environment, We need to understand the barriers Copyrights © 2013 Jamil Alkhatib 11
  12. 12. Barriers Copyrights © 2013 Jamil Alkhatib 12 Barriers Do not Know Can not Do Not Willing Not Allowed
  13. 13. CASE STUDIES Copyrights © 2013 Jamil Alkhatib 13
  14. 14. Technology Transfer • Offered various Formal Training subjectsDo not Know • Grant to the university & offices • Access to International network of expertsCan not Do • Visits by key experts to University presidents • Study Tour and sharing success storiesNot Willing • Support the change of University policies Not Allowed Copyrights © 2013 Jamil Alkhatib 14
  15. 15. Youth Training • Training of the workers • Training of TrainersDo not Know • On the job counseling • Provide needed resources ***Can not Do • Role models show the value of the program • Communicate the value of the program to key people Not Willing • Government policies • Organizations policies***Not Allowed Copyrights © 2013 Jamil Alkhatib 15
  16. 16. Schools Training • Training the students • Training the teachers Do not Know • Counseling sessions to the teachers***Can not Do • Incentives to teachers***Not Willing • Change the curricula***Not Allowed Copyrights © 2013 Jamil Alkhatib 16
  17. 17. Online Education*** • Promoting the programs (know the programs) • Available contents (know the subjects)Do not Know • Internet access • Language barrier • Technical barriers Can not Do • Key people show the value of programs • Share success storiesNot Willing • Government policies / recognition Not Allowed Copyrights © 2013 Jamil Alkhatib 17
  18. 18. FINAL RECOMMENDATIONS Copyrights © 2013 Jamil Alkhatib 18
  19. 19. In order to avoid this Copyrights © 2013 Jamil Alkhatib 19
  20. 20. We need to focus on… • enabling environment to utilize the knowledge, rather than merely knowledge acquisition. • developing a training program in collaboration with the trainees/staff to understand the utilization barriers. Copyrights © 2013 Jamil Alkhatib 20
  21. 21. Thank You Jamil Alkhatib http:// 21Copyrights © 2013 Jamil Alkhatib