Dalam berkomunikasi, tentu kita akan senantiasa mengatur dan self enhancement diri kita agar nampak seperti yang diharapkan

1. Menejemen Citra Diri

2. Ada 5 kualifikasi (syarat) untuk menjadi Public Relations
(menyebut orangnya; PR)
1. Kemampuan berkomunikasi (Ability to Communicate)
2. Kemampuan mengorganisasikan (Ability to organize)
3. kemampuan membina relasi dengan publik (Ability to
get on with people)
4. Memiliki kepribadian utuh dan jujur (Personality
Integrity)
5. Banyak imajinasi dan kreatif (Imagination)

7. The Key to Personal and Career Success
• Human Relations Definition and System
• Why Is Human Relations Important?
• Development of Human Relations
• 21st Century Skills and Responsibilities
• Outside Forces at Work

8. Strategies for Success
1 Emotions and Emotional Intelligence
2 Self-Awareness
3 Self-Regulation
4 Motivation and Empathy
5 Social Skill
6 Other Emotional Factors

9. Motivation
Maximizing Productivity
1 Importance of Motivation
2 Wants Versus Needs
3 Four Theories of Motivation
4 Applying Motivational Theories
5 How Motivators Are Changing

10. Chapter 4 Communication
The Essential Skill
1 The Importance of Communication
2 Factors That Hinder Good Communication
3 Making Your Communication Skills Work
4 Technology and Worker Communication

12. Communication Skill
1 Body posture.
2 Use of silence.
3 Minimal encouragement.
4 Reflection of content.
5 Reflection of feeling.
6 Expression of feeling.
7 Self-disclosure.
8 Confrontation.
9 Any other comment.