1. RESUME
IshanVaid
OBJECTIVE
In search of a challenging position in Computer Science Engineering where I can
work with diversified and creative projects.
SKILLS
Efficient Management and Organizational Skills, Good communication and
Programmingwith creative ideas, and able to work in complex projects and dynamic
environment familiar.
COMPUTER SKILLS
C , C++, .NET, HTML
Computer Hardware, Networking, Windows Server 2003, Windows Server
2008, 2008 R2, Basics of CCNA.
EDUCATION QUALIFICATION
B.E in Computer Science, Jammu University with 65.5 % in 2013.
ADDITIONAL QUALIFICATION
Industrial Training from Microsoft IT Academy.
Seminar Presentation on Brain Computer Interface .
Project on LAN Based Web Mining.
Minor project on College Admission Window Based Application.
6 months of Training in Hardware and Networking.
BOARD EXAMS
S.No. Board / University Year Exam % age
1. J&K Board 2007 Matriculation 68
2. J&K Board 2009 HS-II 72.3
2. EXPERIENCE
1) Working with IMS Health as a System Engineer from Jan 6 – Till date
ROLES AND RESPONSIBILITIES
Part of the GSD and providing support to clients via. Email, Dial and Chatter.
Handling the ticketing tools LAN Desk and QMS (Production tickets).
Troubleshooting Outlook issues and experience of mail migration issues.
Supporting the VPN issues for Cisco VPN, Juno’s Pulse and Cisco any
connect.
Dealing with Cisco jabber related issues, Web ex issues and proxy related
issues.
Hands-on experience to handle the device related issues for I phone,
Blackberry and Android devices.
Routing the UNIX, Linux, DNS, Proxy, DL (Creation and deletion), Security
group, Active directory accounts (Addition and Deletion) related requests.
Tools used to support the daily issues are: Splunk tool, BES 12, ARS (Replica
of directory), ARC (Depository), BIT locker etc.
2) Worked with client Informatica as a System Engineer from June 4 – 31 Dec 2015.
ROLES AND RESPONSIBILITIES
Provide support to users over the Email, Dial and Chatter.
Work with the Active directory issues like unlock accounts, reset user’s
password, and update user information in it.
Process the Hire and Termination of internal users.
Troubleshoot Outlook and Cisco Jabber issues remotely on user machine.
Experience to work and troubleshoot with the RSA (VPN) and Juno’s Pulse
issue.
Knowledge to handle the Bit Locker issues and encrypt the drives of the
corporate machines.
Know how to handle the Web Ex sessions and troubleshoot the issues of it.
Having experience to create and delete DL’s in Exchange along with add and
delete members from it.
Handling the Remedy ticketing tooland knowledge of how to apply rules in it.
3. Take care of the user Symantec antivirus related issues over the remote of user
machine.
Handle the tickets of Enterprise applications like Sales force, Workday, BOX
(cloud application) etc. and route it to the right queue after processing it.
2) 1 Year of Experience as System Administrator in IT Support Desk.
ROLES AND RESPONSIBILITIES
Maintaining Active Directory services, Group policies, users and computers.
Maintaining DHCP and DNS.
Analyzing system logs and identifying potential issues with computer systems.
Performing routine audits of systems and software.
Applying operating system updates, patches, and configuration changes.
Monitoring System, Application and Network tools.
Logging tickets for all the red alerts.
Preparing health check reports for the servers.
Providing the user’s access to the terminal servers.
Performing routine audits of servers.
LANGUAGES KNOWN
English, Hindi.
AREAS OF INTEREST
Workout ,Pool , Snooker ,Football ,Surfing ,Table Tennis.
PERSONAL DETAIL
Name :- IshanVaid
Father Name :- Sh. Bodh Raj Gupta
Gender :- Male
D.O.B :- 31th
of July,1992
PERMANENT ADDRESS
30/31, Suhash Reddy PG for Men
Near Thubarahalli Bus Stop
