1. Dell - Internal Use - Confidential
Devendra Nagar
Profile summary
14 months of experience in industry as Network support (level 1), CCNA certified.
Experience in troubleshooting network, devices (routers, switches, etc.)
Proficient in handling real time issues with customers, team members.
Work Experience
Dell International Services Aug. 14 - Till date.
Systems Support Sr. Associate
We provide the level 1 support to the customer to troubleshoot the network related
problems and if required we engage client end to do the troubleshooting at physical
level.
Real time network fault analysis in compliance to SLA.
We use network monitoring and CMDB tools SolarWinds, Entuity tools and Network
diagram in order to fetch the in depth details of the issue.
We coordinate with different teams for cross functional support on various issues.
We coordinate with US service providers like AT&T, Verizon, and TW Telecom
etc. in order to troubleshoot and check the WAN link.
Achieving our key focus are i.e. Customer Delight by maintaining good relations
with higher management of customers.
Project
Hilton Hotels
Manages WAN for Hilton hotels all over USA, Mexico, some sites of Brazil.
Coordinating different teams as per the requirements.
Handling troubles like WAN down/ Internet not working.
Taking console, VPN to AVPN and vice-versa migrations,
Skills
Networking
CCNA certified (CSCO12651372). TCP/IP and OSI models, Network
troubleshooting, online support
Tools
CMDB tools SolarWinds, Entuity, Outlook and Outlook Express, Team Viewer,
Online support.
Educational Qualifications
B.Tech in ECE, (2009-13) from Uttar Pradesh Technical University with 66.06 % of
marks, registration/ roll no: 0929131027.
12th from Rajasthan board in 2008 with 66.60 % of marks.
10th from CBSE board in 2006 with 88.88 % of marks.
Personal Details
Father's Name: Late Sompal Singh
Date of Birth: July- 3rd -1990
Gender: Male
Permanent Address: c/o Anil Aggarawal Payal Colony Jhalu Road Bijnor (U.P.) 246701
Present Address: F 54/12, Street # 4, Pandav Nagar, Near Delhi Police Apartment, Mayur
Vihar Phase 1. New Delhi. 110091
Phone No: +91- 9412824397, +91- 9873605904
E-mail ID: dnagar1990@gmail.com, devnagar2002@gmail.com
