1. 1
Sineesh Mathew
sineeshmathewpm@gmail.com
+971 523040724
Objective
Highly accomplished IT professional with a Bachelor Degree and Diploma in Hardware and Networking
and has an impressive experience of over 5 years. Secure a responsible position in IT support and services on
windows.
System Administrator: Sep 2013 to July 2016
Organization: Geometric Limited under the Payroll of Microland Limited.
Roles and Responsibilities:
 Managing Users, Computers, Groups in Active Directory and doing the tasks of account unlock, password reset
and ID disable.
 Monitoring Corporate Network Environment using different network monitoring tools like Nagios, Cacti and
Troubleshooting Local Area Network (LAN), Wide Area Network (WAN) and Virtual Private Network (VPN)
related issues.
 Management of Windows patches through SCCM
 Exchange server user mail box size increment and giving permission to send large file.
 Create New User, Modification of Existing User and Deleting or Revoking User access on Windows
 Managing share and file permissions.
 Performing Backup and Restore Management of Project and User data on Daily, Weekly and Monthly basis
using NT Backup utility.
 Installing, Configuring and Managing Local and Network Printers, Scanners and taking print logs using Print
Manager utility.
 CCTV Configuration and Troubleshooting
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP, Windows 7, Windows
8, Windows 10 and Application Software.
 Assigning Folder Permissions to users
 Experience in MS outlook and Lotus Notes
 Able to work independently and under pressure also.
Desktop Support Engineer: March 2012 – August 2013
Organization: Techpool Solutions Pvt. Ltd (Wipro Franchisee) deployed at Toyota Kirloskar Motor Pvt. Ltd
Roles and Responsibilities:
 Installing, upgrading and troubleshooting various Operating Systems like Windows XP, Windows 7, Windows
8, Windows 10 and Application Software.

2. 2
 Updating Security patches, Windows Updates, Anti-virus software on routine basis.
 Upgrading various Hardware and network devices, updating device drivers and troubleshooting related issues.
 Installation and troubleshooting of applications like Oracle, EBS. SAL, Kornos, AutoCAD 2011, Tally, MS Office
2003, 2007 and 2010 & Client specific applications.
 Configuring various Mail and Messaging services like MS-Outlook, Lotus notes, Microsoft Lync etc. and
troubleshooting related issues.
 Managing and resolving End user requests within the SLA using TOPS online ticket logging tool.
 Able to understand computer hardware and other operating system’s function.
 Planning and Conducting Video Conferencing with remote locations and Projecting as per user's request.
 Vendor Co-ordination for HW/SW related issues.
 Profile issues, Internet Explorer issues and adding computers to domain or workgroup.
 Managing and maintaining the software dump server.
 Remote Support through Team viewer and Remote Desktop.
Desktop Support Engineer: November 2010 to December 2011
Organization: Marygiri Senior Higher Secondary School Sreekandapuram
Roles and Responsibilities:
 Installation and Configuration of Software on platforms like Windows XP, Windows Vista, and Windows 7.
 Installing and Updating Operating System, Software Application and Antivirus.
 Establishing and troubleshooting Internet connectivity for corporate customers.
 Installing Devices – Printer, Scanner, Webcam, Hard Drives, Floppy Drives, CD-ROM, etc
 Assembling, Installing and maintaining of Computers.
 Installing and troubleshooting of Ms Office Applications. MS-Word and PowerPoint.
 Installing hardware – RAM, CPU, Graphics card, Sound card & replacing Motherboard.
 Switching, Routing configurations.
 Installation, configuration and troubleshooting Lotus Notes Client.
Education
 BA Literature:
Graduated Bachelor of Arts from Bangalore University
 Class XII:
Higher Secondary Education (Commerce) Passed in 2007 from Kerala State Board.
 S.S.L.C passed in 2004 (Kerala State Board)
 Advance hardware and networking from Nirmalagiri College Kannur
 Microsoft Certified Engineer ( MCSE)
Personal Attributes
 Quick learner with good analytical abilities
 Good listener who enjoys learning new skills
 Ready to adapt to changes
 Team player with a responsible attitude towards job
 Decision making skills
 Communicative and quality conscious contributor
Awards and Achievements
 Wipro awarded best performer certificate on August 2012.

3. 3
Languages
English (Full professional proficiency)
Malayalam (Native or bilingual proficiency)
Hindi (Limited working proficiency)
Computer Skills
Systems & Applications
 Server OS : Windows 2003 /2008/2012 Server
 Exchange Server : server 2007 and 2010
 Client OS : Windows XP / Windows 7 / Windows 8 and windows 10
 Microsoft Service : AD, DNS, DHCP, IIS,
 Network : Switching and routing
 Mail Client : Outlook and Lotus Notes.
 MS Office : Excel, Word and PowerPoint
Personal Profile
Father’s Name: Mathew
Mother’s Name: Annamma
Dare of Birth: 11/11/1987
Marital Status: Single
Nationality: Indian
Current Address: 204, KM Trading Building
Passport No: J8754261
Visa Status: Visit Visa – Expire Nov /18 /2016
Joining: Immediately
Declaration
I hereby declare that all the statement made above is true to the best of my knowledge.
Yours truly
(Sineesh Mathew)