This document discusses the modernization of NTUC Income from a paper-based system to a digital system. It outlines some of the key challenges with the old paper-based system such as slow and lengthy processes, difficulty finding documents, and a mainframe that frequently crashed. The modernization involved upgrading hardware and software, implementing scanning technology in branches, and moving to a digital system to allow for real-time information sharing and improved efficiency, customer service, and competitive advantage.

1. MODERNIZATI
ON OF NTUC
INCOME 1

2. 2
MD. ARIF RAIHAN 15-28267-1
MD. SHOWROV BUIYAN 15-28366-1
DEWAN RUHUL MUSHFIQ 15-28908-1
SHAKIL AHMED 15-28281-1
ISRAT JAHAN 15-28326-1

3. Founded
1970
Headquarters
Singapore
Key people
Stephen Lee
(Chairman)
Ken Ng
(CEO)
Industry
Insurance
Products
Insurance
Savings and
Investments
3

4. Meet the agent
Form fill up
Submit
Courier
Collecting
Logging
document
&
Underwriting
Printed accepted
proposal
Warehouse
Search document
Shipment
Customer
4

5. 5
Slow, lengthy & time
consuming process
Huge stack of documents
in warehouse
Finding stored document
was a nightmare!
HP 3000 Mainframe
crashed frequently
Inconvenient backup
and restoration
capability
Gap in real time
information availability
among concerned
individuals

6. 6
PAPER BASED COBOL JAVAHP 3000
MAINFRAME

7. 7
Friendly
user
interface
Integration
with other
technologies
Real time
information

8. Scanners in
all branches
20 inches
monitors &
PC Ram
sized 128 mb
New
hardware &
software
LAN cables
replaced by
faster cable
Storage
upgrade
Wireless
capability
8

9. 9
Speed
Efficiency
Multi-tasking
Low cost
Profitability

10. Operational excellence
New products, services, and business models
Customer and supplier intimacy
Competitive advantage
Survival
10

11. 11
Income Family Micro-
Insurance Scheme
SpecialCareOrangeAid

12. 12
Prepare required documents
Complete the relevant claim
form
Submit the completed claim
form and required documents

13. 13