1. BENJAMIN BURGOS
11705 BOYETTE ROAD. 140., RIVERVIEW, FL 33569 CELL: 813-816-2577
EMAIL: BEN.BURGOS@GMAIL.COM
PROGRAM/PROJECT MANAGEMENT
MERGERS AND ACQUISITIONS • RISK CONTROL • RESOURCE MANAGEMENT •
STRATEGIC PLANNING • AGILE/SIX SIGMA/CHANGE MANAGEMENT METHODOLOGIES •
DATA WAREHOUSE TRANSFORMATIONS • BUSINESS INTELLIGENCE • FINANCIAL
SERVICES • INTERNATIONAL BUSINESS
Goal-oriented Agile project manager with 15 years’ experience delivering large-scale initiatives. Proven
ability in delivering infrastructure and App Dev engagements in the financial services industry. My skills
are backed up by accountability and successful track record with executives, business lines and partners.
Industries I have served in both consulting and associate roles include financial organizations,
commodities traders and IT consulting.
• Product Platform: Mortgage Fulfillment, Global Human Resources, Compensation, Rewards and
Recognition, Credit Card, Data Management.
• Data Warehouses/Business Intelligence: HRIS/HCM, Mortgage Servicing, Credit Card, Corporate
Reporting, Restatements.
• Program Management: Credit Card Act Compliance enhancements. (Infra and App Dev)
• Businesses: Human Resources, Profitability Reporting, Risk, Mortgage and Consumer Credit
• Mergers: MBNA, SouthTrust, First Union, Corestates, Merrill Lynch, CUETS, Countrywide and US
Trust
• Skills/Knowledge: PMI, DMAIC, Waterfall, Agile, SDLC, PCM, Enterprise Change Management, Six
Sigma, Discovery, Clarity, Salesforce, Oracle ERP, PPRT, Sharepoint, FMEA, Quality Center, Quality
Assurance, Advanced MS Office (PPT, Word, Excel, Visio, Project
• Certifications: Scrum, PMP, Six Sigma Green Belt
• Network/Architecture: IBM Mainframe, Cisco routers, Telephony, AS400, SQL Server, Teradata,
XML, Oracle, SAP, AWS, Azure
SELECTED ACCOMPLISHMENTS
Program Data Quality: Implemented processes to ensure data quality for all associate data in EMEA,
in support of business intelligence reporting for senior management. Automated QA/QC for interfaces.
Managed payroll provider migration for large organization.
Data Warehouse: Developed, executed, and maintained repository of historical information on data
analysis, methodology and cost allocations
Risk Management: Identified mitigation strategy to ensure compliance with European regulators,
resulting in no penalty for the LOB
Resource Management: Managed largely dispersed team (Off/Near shore) to deliver on aggressive
timeline of infrastructure and ERP for compensation management
Also, project-managed implementation of Clarity reporting tool to track resource utilization. Enhanced
implementation resulted in decreased initiative budget by $500K

2. CAREER SUMMARY
Pactera, Redmond, WA
Managing Consultant (Feb 2015 – Dec 2015)
Network & Infrastructure enhancements: Firewall Standardization, Single Sign on, Network Address
Redesign, Active Directory Implementation and Enterprise Domain Consolidation - Budget of $700k
and duration of 11 months
-End to End management of telephony replacement from PSTN to VOIP. Leveraged integration of
Microsoft and Skype for business - Budget 4.75MM and duration of 1 year.
-Helpdesk enhancements: SharePoint Development, IT Ticket Tracking, new VIN requests and GPS
tracking -Budget of $300 and duration of 5 months.
Bank of America, Charlotte, NC
Project Manager (Sep 2008 – Feb 2015)
-Managed development of redundant capabilities for disaster recovery as well as support of the credit
card act - Budget of $7.5MM and duration of 18 months
-Managed multi-phased project to upgrade all PC/laptops for the credit card division from Windows XP-
Budget of $4.5MM and duration of 12 months
-Implemented SAP ERP for management of India-based resources. Budget of $2MM and duration of 9
months
-Managed development of HRMS ERP for the EMEA units (6k resources). Responsible for all data
warehouse, interface development and roles management - Budget of $3MM and duration of 24 months
-Project managed implementation of Oracle BI. Addtl scope included historical data archival mechanism
- Budget of $1.8MM and duration of 9 months
-Managed migration of employee rewards vendor – Including development of interfaces for transfers of
confidential associate data. Budget of $500K and duration of 6 months
Change Manager (Sep 2006 – Sep 2008)
-Managed associate adoption of revamped org and financial hierarchy
-Automated mechanism to remove resource-roles to ensure data privacy
-Owned risk documentation, communication and mitigation process for the compensation organization
-Managed communication, adoption and training of enhanced ERP tool for EMEA resources
-Manage and resolve reconciliation issues between Finance Forecast, Capacity and PCM forecasts
Wachovia Bank, Charlotte, NC
Project Manager (Sep 2002 – Sep 2006)
-Managed integration of Essbase Hyperion for restatement of Corporate reporting - Budget $2MM and
duration of 9 months
-Managed restatement process for the SouthTrust acquisition - Budget of $900K and duration of 6
months
-Managed funds transfer pricing for the SouthTrust merger. Initiative budget with duration of 8 months.
-Supported product strategy and systems enhancements, providing ongoing feedback on the reporting
information deliverable product - BAU role. Part of initiative budget

3. Developed, executed, and maintained repository of historical information on data analysis, methodology
and cost allocations - BAU role. Part of initiative budget
Steel Resources Inc. Miami, FL
Finance Manager (Jun 1999 - Sep 2002)
-Prepared financial reports, forecasts, budgets and full P&L
-Managed the global finances of a Miami-based international trader/manufacturer of steel products with
sales in excess of $150 million; Set up and managed billing and collection system which resulted in a
10% decrease in accounts receivables per country
-Participated in the development of new product offering and determined its introduction and positioning
in the marketplace
-Monitored and maintained company pricing strategy for privately held trader, which resulted in 10% net
income increase for FY 2001
Corestates Bank, Miami, FL
Business Analyst (Jun 1995 - Aug 1999)
-Automated process to managed issuance of bank drafts and letters of credit for correspondent banking
institutions.
-Managed overnight loans and fed funds rates for edge act institution.
-Owned reconciliation of Federal Reserve account.
-Owned installation and management of proprietary application to enable Latin American institutions to
issue credit online.
EDUCATION
Green Belt, Agile Scrum, Six Sigma and PMP Certifications (active).
MBA., International Business Administration, Nova Southeastern University, Davie, FL 1998
BS, Management Science, Kean University, Union, New Jersey 1993