The document summarizes questions and answers from a case study meeting about Income migrating from a legacy paper-based system to a fully digital system provided by eBao Technology. It discusses: 1) Problems with the old system like paper-based processes and frequent system failures and how the new digital system resolved these with digital document storage and a more robust IT infrastructure. 2) The types of legacy information systems and business processes used, which were very paper-based. 3) The new information systems and IT infrastructure at Income including secure digital document storage, high availability of systems, and improved disaster recovery. 4) Benefits Income reaped like increased uptime, faster access to information, and ability to launch

1. GROUP MEMBERS
1. Arni B. Hj. Morshidi P14D461P
2. Anisah Bt Ismail P14D389P
3. Syarifah Rohaya Bt Wan Idris P14D397P
4. Dayang Adelina Bt Hj Abang Muan P14D394P
5. Norhana Aini Bt Saini P14D398P

2. CASE STUDY MEETING 2

3. • What were the problems faced by Income in
this case? How were the problem resolved
by the new digital system?
Question 1
• What types on information systems and
business processes were used by Income
before migrating to the fully digital system?
Question 2
• Describe the Information systems and IT
infrastructure at Income after migrating to
the fully digital system?
Question 3

4. • What benefits did Income
reap from the new system?Question 4
• How well is Income prepared
for the future? Are the
problems described in the
case likely to be repeated?
Question 5

5. Question 1
What were the problems faced by Income in
this case? How were the problem resolved by
the new digital system?
PROBLEMS SOLUTIONS
Processes were very tedious and
paper-based
All documents were scanned and
stored on “trusted” storage devices –
secured, reliable digital vaults that
enabled strict compliance with
stringent statutory requirements
HP 3000 always broke down and
backup system could only restore the
data to the version from the previous
day
Switched to Java based eBou
LifeSystem from eBouTechnology.
Comprised with three systems –
PolicyAdministration, Sales
Management and Supplementary
Resources
COBOL programme also broke
multiple times, halted the systems
and caused temporary interruptions
Transaction processing was not
available in real-time
Revamped its business continuity and
disaster-recovery plans

6. Question 2
What types on information systems and
business processes were used by Income
before migrating to the fully digital system?
For storage all original documents, all documents will packed and sent to warehouse, it takes a few day and seven staff
would log and store the documents
Accepted proposals were sent for printing at the Computer Services department and then redistributed
Office Services will log documents and send to the department for underwriting staff
The agent send all document to the Office Services department
Customer must go to meet the agent, filing in form, submit the documents manually
Legacy insurance systems (Business processes very tedious and paper-based)

7. Question 3
Describe the Information systems and
IT infrastructure at Income after
migrating to the fully digital system?
Restored its business continuity
and disaster recovery plan using
real-time hot backup where the
machine always running and
fully operational
Scanned and stored all of the
document on “trusted” storage
device which is secured, reliable
digital vaults that enabling strict
compliant with strict legislative
requirement
More robust, scalable
architecture which capable to
minimize the downtime
occurrence due to hardware or
operating system failure in all
services provided
Operating at high availability
platform where all applications
resided on two or more server,
connected by two or more
communication lines in load
balance

8. Question 4 What benefits did Income reap from
the new system?
Benefits
Always running
and fully
operational
Switched
quickly to the
disaster
recovery site
without the
need to rely on
restoration of
previous day
data
Can accessed in
anytime,
anywhere and
help
telecommute
enjoyed faster
access to
information
Take short time
to design and
launch new
products when
their use new
system
Support their
agents, brokers,
and customers
to do online
service easily

9. Question 5
How well is Income prepared for the
future? Are the problems described in
the case likely to be repeated?
Income prepared for future through revamped its
business continuity and disaster-recovery plans
A real-time hot backup disaster recovery center was
implemented, where the machines always running
and fully operational
Income had to train employees who had been
accustomed to working with paper to use the eBao
system and change the way they worked
It is allows Income to take opportunities to cross-sell
and improve customer service since the singular
view of every customer across product and channels