This presentation define communication, its process, non-verbal communication with reference to Fire Investigation; and Personality Tips for Fire Fighter and Managers

1. Role of Communication
in Fire Investigation
By
Muhammad Iqbal
<iqbalarfeen@gmail.com>
1

2. Presentation Sequence
2

3. Ice Breaker

4. What is a Communication?
Process of
Conveying (SENDER) a MESSAGE
through a CHANNEL to the
RECIPIENT so s/he UNDERSTAND
(Feedback)

5. Communication Process -
Explained
Message Channel
Sender Receiver
Feedback

6. Communication Process
Message Channel
Sender Receiver
Feedback

7. Do You Agree with the statement?
You cannot
NOT
Communicate
7

8. Examples of Non-verbal Behaviours
8

9. Examples of Body Language

10. Examples of Body Language

11. How You Identify Fire Incidence?
1. Extent of fire
2. Direction of fire
3. Rapid spreading of fire
4. Color of smoke and flame
5. Sign of forced entry

12. Identifying Construction Type
1. Fire Resistance Construction
2. Non-combustibility Construction
3. Heavy Timber Construction
4. Ordinary Construction
5. Wooden Frame Construction

13. Verbal and Non-verbal Communication
13

14. Examples of Body Language
14

15. Fire Investigation Procedure
• Introduction – causes
• Nomination of Fire Investigator
• Meeting - designated time & place
• Gathering information - witness
• Follow prescribed procedure
• Develop report
• Submit report

16. Interview and Report Writing
What Investigation Report Tells?
1. What happened?
2. When it happened?
How it
3. Where it happened? happened?
4. Who it happened to?
5. Who caused it to happen?

17. Interview and Report Writing
Where do I start and Where do I Stop?
1. What reportedly happened?
2. Who reportedly involved?
3. Who else was reportedly there? And
4. Where did it reportedly occur?

18. Interview and Report Writing
How to Get Organized?
1. Secure Scene
2. Separate witnesses
3. Collect Evidence
4. Interview Witness. And…
5. Collect Additional Evidence

19. Communication Skills
Lastely Listen Up!!
Stop Talking!
 Be Attentive
 Put the Speaker at Ease
 Be Patient
 Refrain from Arguing
Stop Talking!

20. Personality Tips

21. Activity # 1 Finding the Word “F”
How May “F” Are in this Sentence?
“FINISHED FILES ARE THE RESULT OF YEARS
OF SCIENTIFIC STUDY COMBINED WITH
THE EXPERIENCE OF YEARS”

22. Activity # 5 Select One Option
Aslam asks an angel in a dream for : -
1.Prime - Minister
2.Beautiful Spouse
3.Good Friends
4.Happy Life
5.Money

23. Personality Development Tips
• Watch Your Appearance
• Monitor Your Voice
• Be Considerate
• Show Appreciation
• Conversational Powers
• Be Optimistic

24. Personality Development Tips
 Be Polite and Pleasant
 Dress up Correctly
 Never Smoke while Walking
 Be First to Open Door - Women
 Don’t Walk - Right side of Senior

25. Personality Development Tips
 Avoid Spitting in Public Places
 Avoid ‘Paan’ - Chewing
 Do Not Embrace Seniors
 In Queue, Keep Ladies Ahead
 Do not Stare, be Gentle
 Sit Upright and Don’t Spread Legs

26. Personality Development Tips
 HANDSHAKE – Courteous Gesture
 EYE CONTACT – Feelings / Emotions
 TONE OF VOICE - music to ears
 YES SIR, YES MADAM - Courteous
 LISTEN - Hearing and Listening
 SMILE, SORRY and THANK …. So thank

27. Thanks
iqbalarfeen@gmail.com