Cets 2013 carr making blended learning more effective


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  • Blending learning helps us bring formal and informing learning strategies together
  • Cost savings Lower DNP including travel for faculty and participantsDecrease faculty loadReuse existing materialsEasier to update and take advantage of newly available course assetsConverted 40 unique courses with average participation of 100 students per at with a estimated cost savings of $1000 per student ($4M)Converted Accenture Fundamentals with average number of students = 1,500 and an average savings of $1,500 per student ($2.25MProvide motivation and interaction around self-studies to increase completion ratesResearch states that eLearning drop out rates are as high as 80%. Blended solutions can add human interactions that provide feedback or incentives to help students get the most out of eLearning experiencesNewer, fresh content keeps Blended Solutions current and relevantImproved learning effectivenessMaximizes effectiveness of face-to-face/synchronous timeUtilizes a variety of course materials/types, which provides a richer experience for our participants, including all aspects of continuous learning, using different design elements for different learning objectives, ensuring alignment, relevance, collaboration, reflection, etcIncreased opportunity to extend the learning into the workplace and increase knowledge/skill transferIncreased flexibility for both students and facultyBlended solutions can bring expert faculty to remote audiences and extend the reach of training to those who typically could not attend a classroom session
  • We have been working on blending learning programs for many years to various levels of success….
  • Converted 40 unique courses with average participation of 100 students per at with a estimated cost savings of $1000 per student ($4M). That’s just delivery cost savings. Also, we’ve been able to use existing assets (grouped them together by using a blended learning portal) so there is development savings too. Participants: better usability – can easily find all of the assetsFaculty: direct participants where to find course material; can easily review participants workServes as an initial gateway to asynchronous social learning via threaded discussionsAbility to post course announcementsFile submissionDetailed tracking of user progressPowerful measurement and assessment options
  • Level-set on common skills required within the business Awareness of available resourcesEncourage networkingMet with experts
  • Blended Learning Portal groups all assets of this program together
  • Reduced delivery costs by 75%Approx. 1500 participants worldwide since November 2010Satisfaction score = 4.3 (on 5 point scale)Participants Comments:
  • Cets 2013 carr making blended learning more effective

    1. 1. Making Blended Learning More Effective Carrie Carr Mark McDowell August 20, 2013
    2. 2. Copyright © 2013 Accenture All rights reserved. 2 • Why blended learning? • How to increase the success of blended learning • Blended learning success stories using a blended learning portal • What blended learning portal users are saying • What‘s next? Agenda
    3. 3. Why Blended Learning?
    4. 4. Copyright © 2013 Accenture All rights reserved. 4 What is Blended Learning? A Blended Learning Solution… • Weaves together a series of modules/learning experiences that employ different delivery channels over a defined period of time • Combines the best content from any source, to achieve learning outcomes • Integrates the learning experience, including content, communications, and technology
    5. 5. Copyright © 2013 Accenture All rights reserved. 5 Refocusing formal and informal learning leads to a high business impact Blended Learning Brings Formal and Informal Learning Strategies Together • Analyze work process • Identify typical situations when learning needs arise • Determine appropriate supporting material • Integrate supporting material in work process / workplace and make it accessible in an easy way • Deliver Instructor led training events whenever key concepts and foundations have to be delivered
    6. 6. Copyright © 2013 Accenture All rights reserved. 6 • Cost savings, particularly through delivery costs • Reusability of learning components • Provides motivation and interaction around self- studies to increase completion rates • Improved learner engagement/ learning effectiveness • Increased flexibility for both students and faculty Value of Blended Learning
    7. 7. How to Increase the Success of Blended Learning…
    8. 8. Copyright © 2013 Accenture All rights reserved. 8 • A blended learning portal (BLP) provides one place to find all components of a blended learning program • For Accenture, we‘ve created 40 unique courses using a Blended Learning Portal and achieve a estimated cost savings of approximately $4M …Use a Blended Learning Portal
    9. 9. Copyright © 2013 Accenture All rights reserved. 9 • A streamlined format for virtual instructor-led courses that creates one point of entry for self-study materials, discussions, and virtual sessions • Customizable for various course types: – Build online guides for classroom courses – Build simple web-based self-study courses • Multiple interaction types for participants and faculty • Full course access or enforced learning paths • Easy tracking and reporting • Intuitive interface for developers • Can be integrated with an existing learning management system Benefits of a Blended Learning Portal
    10. 10. Copyright © 2013 Accenture All rights reserved. 10 Blended Self-study (Self Study Primary) Courses with a blend of self-study assets How We’ve Used the Blended Learning Portal • Provide context: Provide participants with task list and context as to why they are completing each asset. • Tailor to a target audience: If various target audiences are taking the course, easily direct participants to the course asset most applicable to them. • Promote social learning: Encourage participants to connect with other participants taking the training via discussions or other collaboration approaches • Post course: Post reference materials and promote discussions on how to apply the content
    11. 11. Copyright © 2013 Accenture All rights reserved. 11 Blended Virtual Classroom (vILT Primary) Courses with one or more virtual sessions, typically blended with self-study work and collaboration How We’ve Used the Blended Learning Portal • Before the course: access all pre-course work in the blended learning portal. Promote initial networking and discussion. Access team assignments and course material. Track completion and send reminders • During the virtual session: access presentations, activity instructions, and other support materials • Between virtual sessions: access reference materials, post team assignments, and faculty can ―grade‖ team assignments • Post course: Encourage follow up discussion on the course content (transfer of learning) and provide access to other assignments post course
    12. 12. Success Stories Using a Blended Learning Portal: • Blended Self Study Program • Virtual Blended Program
    13. 13. Blended Self Study Program
    14. 14. Copyright © 2013 Accenture All rights reserved. 14 • Business situation: – New consultants within a business domain in our consulting practice – Level-set on common skills required within the business – Throughput of 500+ people per year globally – Reduce increase completion rate to better prepare for upcoming core training • Program: 8 hours self study content • Results: Increased completion rates from 32% to 78% Example: Blended Self Study
    15. 15. Virtual Blended Program
    16. 16. Copyright © 2013 Accenture All rights reserved. 16 • Business situation: – Improve the business knowledge of HR professionals so they could better meet the needs of internal stakeholders – Course originally designed for ILT – Throughput of 400 per year globally – Limited number of expert faculty – Reduce delivery costs, increase prerequisite completion and maintain integrity of the program • Program: 32 hours • Results: Reduced delivery costs by 90%, increased prerequisite completion by 60% and achieved same results as ILT Example: Blended Virtual Classroom
    17. 17. Blended Self Study Program (another example)
    18. 18. Copyright © 2013 Accenture All rights reserved. 18 • Business situation: – Improve the skills of top level executives in our consulting practice in these areas: relationship development, conversations, network building and selling – Fit into the schedules of busy executives – Faculty includes globally renowned experts and other top executives as coaches • Program: 40 hours – Series of lessons (bite-size learning nuggets), combined with small practice groups and individualized coaching – Six to eight month commitment required to review content and to test new behaviors • Results: High satisfaction scores (some activities 5/5); high level of involvement Another Example: Blended Self Study
    19. 19. Virtual Blended Program (another example)
    20. 20. Copyright © 2013 Accenture All rights reserved. 20 • Business situation: – Provide new analysts with foundational professional skills; ensuring they are ‗client ready‘ – Maintain instructional integrity (as in ILT) – Throughput of 2000 per year globally – Limited number of expert faculty – Reduce delivery costs • Program: 40 hours • Results: Reduced delivery costs by 70%, good satisfaction score (4.3/5), over 4000 participants attended • Representative participant feedback: “Fantastic course that touched on important concepts such as communication, cultural awareness, owning your career, and engaging with the client. I thought the course was excellently run and particularly enjoyed the interactive nature of it. Working with analysts from all across the country really was exciting and taught us the value of teamwork. Especially working in virtual teams which is something that we will do throughout our career. Overall, I enjoyed the course a lot and learned many valuable tools that I can use in my work.” Another Example: Blended Virtual Classroom
    21. 21. Participant Feedback
    22. 22. Copyright © 2013 Accenture All rights reserved. 22 Here are some of the comments from participants from previous courses: What Are Users Saying? • ―Very convenient.‖ • ―The site was easy to navigate and was a great way to access and submit information in one location.‖ • ―It was easy to organize my time with the self studies; liked the versatility of media (videos, texts, downloadable material, simulations).‖ • ―Very simple—clean interface and fast.‖ • ―[I like] that it's a portal where you can find your full activity for a day—kind of like a full Outlook calendar with tasks. [It‘s] nice that you can work off a list.‖
    23. 23. Next Steps
    24. 24. Copyright © 2013 Accenture All rights reserved. 24 • Design for better access via tablets or mobile • Create an app for easy access on mobile devices Blended Learning Portal – What’s Next?
    25. 25. Copyright © 2013 Accenture All rights reserved. 25 • For additional information, contact: – Carrie Carr (carrie.f.carr@accenture.com) – Mark McDowell (mark.e.mcdowell@accenture.com) Additional Information
    26. 26. Copyright © 2013 Accenture All rights reserved. 26 Session Evaluation Please take the time to provide us with your session feedback using any of the following methods. QR Code 1. Download a QR reader to your Smartphone or tablet 2. Scan the QR code from this slide, your session evaluation sign, or your program 3. Launch and complete the evaluation URL Address 1. Locate the URL for this session from this slide, you session evaluation sign, or your program. 2. Enter the URL Code for this session into the browser of your laptop, Smartphone or tablet 3. Launch and complete the evaluation https://www.questionmark.com/cets04