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A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel Companies of India

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IOSR Journal of Business and Management (IOSR-JBM) is a double blind peer reviewed International Journal that provides rapid publication (within a month) of articles in all areas of business and managemant and its applications. The journal welcomes publications of high quality papers on theoretical developments and practical applications inbusiness and management. Original research papers, state-of-the-art reviews, and high quality technical notes are invited for publications.

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A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel Companies of India

  1. 1. IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 17, Issue 12 .Ver. III (Dec. 2015), PP 49-52 www.iosrjournals.org DOI: 10.9790/487X-171234952 www.iosrjournals.org 49 | Page A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel Companies of India Munish Ahlawat Assistant lecturer Institute of Hotel Management Dehradun, Near ONGC Helipad, Tapkeshwar Temple Lane, Garhi cantt, Dehradun-248003 Abstract: A study was made at Delhi & Mumbai metropolitan cities of India to ascertain employee satisfaction level relating to job security & working hours among top travel companies of India. For this purpose employees of Make My Trip, Thomas Cook, Cox & King, Yatra, and SOTC were contacted & interviewed in detail. It was found that job security level both at Mumbai & Delhi was quite satisfactory among travel companies’ employees. While employees are dissatisfied with excess of working hours. This dissatisfaction level was even higher in Mumbai. Keywords: Employee satisfaction, job security, working hours, travel companies. I. Introduction: Employee satisfaction is always a key for success in the highly competitive era where there is a scarcity of skilled & efficient workforce. In travel companies also the problem of discontent & high employee turnover exist even though good remuneration is paid. Considering this fact it was found appropriate to find what are the other non monetary variables which affect employee satisfaction. In this context job security & working hours of travel companies was studied. II. Area & Scope of Research: The research was conducted at Delhi & Mumbai. In this research work employees of five top travel companies namely Make My Trip, Thomas Cook, Cox & King, Yatra, and SOTC were contacted & interviewed. Sample: 5 employees of each company from Delhi (i.e. total 25 employees) & Mumbai (i.e. total 25 employees) were selected for study. Hence in all 50 employees were interviewed for collection of data relating to job security and working hours. III. Hypothesis: H1 Employees of top travel companies are satisfied with job security. H2 There is no significant difference among employee satisfaction level relating to job security of top travel companies at Delhi and Mumbai. H3 Employees of top travel companies are satisfied with working hours. H4 There is no significant difference among employee satisfaction level relating to working hours of top travel companies at Delhi and Mumbai. Testing of Hypothesis: 1. Employees of top travel companies of the nation feel quite secure as far as their job is concerned. 56% employees are satisfied and feel their job is secure. While 20% are dissatisfied and feel insecurity in job. Hence the first hypothesis that employees of top travel companies are satisfied with job security is accepted. Table-1 Job Security & Satisfaction Level of Employees of Travel Companies Satisfaction Status Job security Highly Dissatisfied 4% Dissatisfied 16% Somewhat Dissatisfied 24% Satisfied 48% Highly Satisfied 8% Chart – 1
  2. 2. A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel… DOI: 10.9790/487X-171234952 www.iosrjournals.org 50 | Page Job Security & Satisfaction Level of Employees of Travel Companies 2. Since the calculated value of t=0.892 is less than table value of t.05=1.796. Therefore the difference is not significant and the second hypothesis is accepted that there is no significant difference among employee satisfaction level relating to job security of top travel companies at Delhi and Mumbai. Difference is there but it is not much and insignificant between job security at Delhi & Mumbai. Table – 2 Job Security & Satisfaction Level of Employees of Travel Companies at Delhi & Mumbai Satisfaction Status Job Security at Delhi Job Security at Mumbai Highly Dissatisfied 4% 4% Dissatisfied 12% 20% Somewhat Dissatisfied 24% 24% Satisfied 56% 40% Highly Satisfied 8% 8% Chart – 2 Job Security & Satisfaction Level of Employees of Travel Companies at Delhi & Mumbai 3. Employees of top travel companies of the nation feel very dissatisfied as far as their working hours are concerned. Just 10% employees are satisfied about their working hours. While 62% are dissatisfied & 28% are somewhat dissatisfied about their working hours. Hence the third hypothesis that employees of top travel companies are satisfied with working hours is fully rejected. Table-3 0% 10% 20% 30% 40% 50% 60% Job security Job security 0% 10% 20% 30% 40% 50% 60% Job Security at Delhi Job Security at Mumbai
  3. 3. A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel… DOI: 10.9790/487X-171234952 www.iosrjournals.org 51 | Page Working Hours & Satisfaction Level of Employees of Travel Companies Satisfaction Status Working Hours Highly Dissatisfied 10% Dissatisfied 52% Somewhat Dissatisfied 28% Satisfied 10% Highly Satisfied 0% Chart – 3 Job Security & Satisfaction Level of Employees of Travel Companies 4. Since the calculated value of t=2.301 is greater than table value of t .05=1.796. Therefore the difference is significant and the fourth hypothesis is rejected that there is no significant difference among employee satisfaction level relating to working hours of top travel companies at Delhi and Mumbai. Difference is there and it is too much and significant between working hours at Delhi & Mumbai. Employees are dissatisfied due to long working hours at Mumbai. Table -4 Working Hours & Satisfaction Level of Employees of Travel Companies at Delhi & Mumbai Satisfaction Status Working hours at Delhi Working hours at Mumbai Highly Dissatisfied 12 8 Dissatisfied 44 60 Somewhat Dissatisfied 32 24 Satisfied 12 8 Highly Satisfied 0 0 Chart-4 0% 10% 20% 30% 40% 50% 60% Highly Dissatisfied Dissatisfied Somewhat Dissatisfied Satisfied Highly Satisfied Working Hours Working Hours
  4. 4. A Study of Employee Satisfaction relating to Job Security & Working Hours among Top Travel… DOI: 10.9790/487X-171234952 www.iosrjournals.org 52 | Page Working Hours & Satisfaction Level of Employees of Travel Companies at Delhi & Mumbai IV. Conclusion: 1. Job security level both at Mumbai & Delhi was quite satisfactory among travel companies’ employees. 2. Employees are dissatisfied with excess of working hours both at Mumbai & Delhi. This dissatisfaction level is very high in Mumbai. Efforts should be made to appoint more staff and increase shifts. References: [1]. Chi, G. C., Gursoy, D. (2009): Employee satisfaction, customer satisfaction and financial performance: An empirical examination, International Journal of Hospitality Management, Volume 28, Issue 2, pp. 245-253. [2]. Fischer, R. Rewarding Employee Loyalty: An Organizational Justice Approach. International Journal of Organisational Behaviour, 8(3), 486- 503. [3]. Halil Zaim & Selim Zaim. (n.d.). Measuring Employee Satisfaction in Small and Medium Sized Enterprises. Retrieved from November 17, 2011, from http://epoka.edu.al/new/icme/2.pdf [4]. Maria, L., Kraimer, Sandy, J., Wayne, Liden, R. C., & Sparrowe, R. T. (2005). The role of job security in understanding the relationship between employees’ perceptions of temporary workers and employees’ performance. Journal of Applied Psychology, 90(2), 389-398. 0 10 20 30 40 50 60 70 Highly Dissatisfied Dissatisfied Somewhat Dissatisfied Satisfied Highly Satisfied Working hours at Delhi Working hours at Mumbai

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