We hope that this edition of our magazine, ‘10 Best Healthcare Supply Chain Management Companies in 2023’ sheds light on the best practices and innovations in healthcare supply chain management, inspiring further advancements in the field.

1. Industry Insights
February
Issue 01
2023
10 Best
Healthcare
Supply Chain
Management
Companies in 2023
Accumen
Laboratory Supply Chain Disruption Continues
but Mitigation Strategies Exist
Popular Practices

2. Be er Health and
a better way of life.

4. Editor’s
Note
n an era where the healthcare industry faces
Iunprecedented challenges, the efficient management of
supply chains has become a critical factor in delivering
quality patient care.
The healthcare supply chain plays a pivotal role in ensuring
that medical facilities have the necessary equipment,
pharmaceuticals and resources to meet the ever-growing
demands of patients and healthcare providers. This edition
showcases the top ten companies that have demonstrated
excellence, innovation and resilience in optimizing
healthcare supply chains.
Our team of experts has extensively evaluated numerous
organizations based on various criteria, including their
technological advancements, sustainability practices,
customer satisfaction, and impact on the industry. The
companies featured in this edition have not only excelled in
these areas but have also demonstrated their ability to adapt
and thrive in a rapidly evolving healthcare landscape.
Supplying Success:
Unveiling the Powerhouses
Revolutionizing Healthcare’s
Vital Chain

5. These top ten companies have set new benchmarks for
supply chain management through their use of cutting-edge
technologies such as artificial intelligence, blockchain and
data analytics. By harnessing these tools, they have
enhanced inventory management, streamlined logistics,
reduced costs, and improved overall efficiency. In doing so,
these companies have paved the way for a more resilient
and agile healthcare system.
Additionally, the featured companies have displayed a
strong commitment to sustainability. They have
implemented environmentally friendly practices, such as
waste reduction, energy conservation and responsible
sourcing, to minimize their ecological footprint. By
prioritizing sustainability, they not only contribute to the
well-being of the planet but also set an example for the
entire industry.
As we celebrate the achievements of these remarkable
companies, we also acknowledge the entire healthcare
supply chain management sector for its invaluable
contributions to the well-being of individuals worldwide.
The industry’s tireless efforts to ensure the availability of
essential supplies and resources have been instrumental in
the fight against various health crises.
We hope that this edition of our magazine, ‘10 Best
Healthcare Supply Chain Management Companies in
2023’ sheds light on the best practices and innovations in
healthcare supply chain management, inspiring further
advancements in the field. By recognizing and celebrating
these trailblazing companies, we aim to encourage the
continuous improvement of supply chain management
processes and contribute to a more efficient, sustainable and
resilient healthcare system for all.
- Saloni Agarwal

6. Blockchain Firm
Enhancing Healthcare E ciency
14
InterLeukin
Innovations Inc.
Bridging the Supplier-Buyer Gap
With Digital Solutions
28
24
Top Five Strategies
Optimizing Supply Chain in
Healthcare Sector
Popular Practices
Role of Technology
in Transforming the
Healthcare Industry
Industry Insights
18
Aicl
Hungry Children Must Be Fed
Nutrition to Save the NHS
22
CXO

7. 08
Accumen
Laboratory Supply Chain
Disruption Continues but
Mitigation Strategies Exist
Cov
Sty
Ctts

8. Copyright © 2023 Insights Success Media and Technology Pvt. Ltd., All rights reserved. The content and images used in this magazine should not be reproduced or
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Reprint rights remain solely with Insights Success Media and Technology Pvt. Ltd. Insights Care is powered by Insights Success Media and Technology Pvt. Ltd.
February, 2023
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Editor-in-Chief
Chidiebere Moses Ogbodo
Managing Editor
Pooja Shah
Executive Editor
Saloni Agarwal
Visualiser
David King
Art & Design Head
Mrunalinee Deshmukh
Co-designer
Paul Belin
Art & Picture Editor
Sonia Raizada
Business Development
Manager
Emily Jones
Marketing Manager
Bill Thompson
Business Development
Executives
Anna Smith, Jack Miller
Sales Executives
Mike, Carl, John
Technical Head
Jacob Smile
Assistant Technical Head
Prashanth Hiremath
Technical Consultants
David, Robert
Digital Marketing
Manager
Alina Sege
Assistant Digital
Marketing Manager
Sagar Lahigade
SME-SMO Executives
Gemson
Research Analyst
Eric Smith
Circulation Manager
Tanaji Fartade

9. Description
Person name
Company Name
ACCUMEN Inc
accumen.com
Mr. Brent Bolton
Vice President and
General Manager of
Supply Chain
Operations
ACCUMEN Inc enables hospitals, health systems, and
independent labs to respond to current challenges and
even thrive in today’s unpredictable and ever-changing
environment.
HighJump
highjump.com
Michael Cornell
CEO
HighJump is integrating their proven solutions for the
warehouse, transportation and logistics ecosystem with
emerging technologies – from around our company and
around the world – to build the supply chain of the future.
Blockchain Firm
blockchainfirm.io
Salman Parcy
Head of Global
Business
Development
Blockchain Firm is delivering enterprise blockchain services
and sustainable blockchain solutions globally since 2017.
InterLeukin
interleukin.co
Laila Marquez
CEO and Founder
InterLeukin is the next level B2B smart sourcing solution
connecting international and local medical device
companies and medical institutions.
LNConsult GmbH
lnconsult.at
Thomas Mayr
CEO
LNConsult GmbH is a proven consulting and realization
partner for the industrial and retail business.
SCWorx
scworx.com
Tim Hannibal
President and CEO
SCWorx assists healthcare providers in margin improvement
and revenue capture through advanced data management
services.
Phoenix
phoenixglobalgroup.com
Athanasios
Karagiannis
CEO
Phoenix is UK's largest long-term savings and retirement
business, serving c.13m customers through its consumer
brands.
StratMed
stratmed.com
Sameer Khan
Founder & CEO
StratMed is one of India's largest data-driven,
healthcare performance improvement companies.
Symbia Logistics
symbia.com
Megan Smith
CEO
Symbia Logistics team provides facility-based supply chain
support to a variety of industries including aerospace,
chemical, dry grocery, health and beauty, industrial goods,
kitting, and business-to-consumer fulfillment services.
YCH Group
ych.com
Catherine Yap
CEO
YCH Group is one of Asia's leading supply chain and logistics
conglomerates and partners some of the world’s largest
companies and brands in more than 100 cities across Asia
Pacific.
10 Best Healthcare Supply Chain Management Companies in 2023

10. Accumen
Laboratory Supply Chain Disruption Continues
but Mitigation Strategies Exist
Cover Story
I’m passionate about
supply chain, and the effect
that is has on an organization’s
ability to support their
customers, improve quality
and service, and reduce
operating costs.

11. Mr. Brent Bolton
Vice President and
General Manager of
Supply Chain
Accumen Inc.

12. The global supply chain is extremely volatile. The
COVID-19 pandemic created a supply disruption
domino effect that nobody could have predicted.
Global economists agree there’s no end in sight to the
ongoing supply disruptions. These interruptions to product
availability affect every industry – healthcare, technology,
manufacturing and agriculture. To reduce supply shortages,
companies, entrepreneurs, and significant market players
are joining technology and research partners to deliver the
most cost-effective products to customers.
The challenge is how to integrate this into a company’s
daily operations. The answer lies in the efficient
management of the supply chain, especially in industries
where the gap between supply and demand is highly
volatile, like in most healthcare organizations. That’s where
Accumen Inc. comes in - providing expert solutions to over
1,000 hospitals and 4,000 physician practices and clinics in
the U.S. to address complex issues with its strategic and
operational lab services, Comprehensive Patient Blood
Management (cPBM), and 3D medical post-processing
imaging.
The company’s service line is guided by its Vice President
and General Manager of Supply Chain – Mr. Brent
Bolton, who has been in supply chain and strategic
sourcing for over 20 years. “I’m passionate about supply
chain and the effect that is has on an organization’s ability
to support their customers, improve quality and service,
and reduce operating costs.”
Enabling Accumen in Business Processes
Accumen partners with U.S. health systems to assess and
implement key operational and clinical transformational
changes, focusing primarily on the ancillary services
department.
As the leading technology-enabled services company, it
provides expert analysis and recommendations for key
operational and clinical decisions and expands the
productivity of provider teams through shared services and
managed resources. Brent says, “This process automates
and accelerates desired results and places data in the right
hands, at the right time through technology-enabled
analytics.”
Accumen has a wealth of experience and expertise, as well
as a strong national network in Lab, Imaging and Patient
Blood Management. These are all enabled by extensive
operational and clinical data as well as analytic technology
solutions.
Driving with Passion
Brent joined Accumen almost a decade ago when the
organization was a start-up with only one healthcare
partnership. He shares, “I always wanted to work in
healthcare. I knew Accumen was the right fit for me after
learning that the organization’s vision was to improve and
enhance laboratory operations. This aligned with my
experience and personal commitment to creating value in
operations and strategic sourcing.”
Therefore, he took a risk and left a large manufacturing firm
with a robust team to develop the supply chain service line
at Accumen from the ground up. Now, because of the
dynamic and growing supply chain solution at Accumen,
Brent leads a dedicated team of experts nationwide. In
addition, during his tenure at Accumen, he has facilitated
the company’s extensive growth to more than 50 healthcare
partnerships.
Offering Laboratory Strategic Sourcing Services
The supply chain in healthcare relies heavily on buying
groups that are called Group Purchasing Organizations
(GPO). GPOs negotiate high-level pricing with supply
vendors that utilize a tier-based model for GPO-member
health systems. Accumen is unique because it is a third-
party intermediary between health systems and supply
vendors – providing health system partners with the most
The knowledge
and experience of
Accumen’s supply chain
team is unrivaled within
the industry.
10 Best Healthcare Supply Chain Management Companies in 2023

13. aggressive lab pricing, regardless of the organization’s
qualifying tiers.
Elaborating on this, Brent says, “Our model is different
because we have a vested interest in seeing savings come to
fruition. We are not compensated unless lab costs are
reduced. Because of our trusted relationships with more
than 50 health systems, we are constantly negotiating these
complex lab agreements for our partners.”
Additionally, their supply chain team is an experienced
group of lab subject matter experts and medical laboratory
scientists. “The knowledge and experience of Accumen’s
supply chain team is unrivaled within the industry”, Brent
proudly asserts.
Bending the Cost Curve
Between the supply disruptions and inflation, healthcare
costs are skyrocketing. This creates a growing strain on
tightening lab budgets and health system profitability.
Keeping this in mind, Accumen creates value through its
Lab Strategic Sourcing offering. They achieve significant
results because of their unique role with health system
partnerships, their talented team, national vendor
relationships, and extensive market data.
I had always wanted to
work in healthcare and knew
that Accumen was the right t,
after learning that the organization’s
vision to improve and enhance
laboratory operations aligned with
my experience and commitment
to operations and strategic
sourcing.

14. As part of an Accumen partnership, the team does extensive
test menu optimization on existing lab equipment and make
vs. buy analyses to determine if testing should be done
internally or externally and consistently seek opportunities
in reference lab consolidation.
“For example, during the COVID-19 pandemic, hospital
laboratories had to acquire a lot of molecular testing
equipment, which had overlapping test menus. As a result,
we are currently working with many of our partners to
standardize and consolidate molecular testing. Another
strategy for reducing costs would be through test utilization
management.”
Accumen’s nationally recognized Lab Stewardship program
partners with clinicians to determine the clinical efficacy of
the tests being ordered. He comments, “After all, the best
way to reduce a cost is to avoid the expense in the first
place. This is not only good for the patient but also for the
health system’s bottom line.”
When the Going Gets Tough, the Tough Gets Going
Major supply chain disruptions are generally caused by
some sort of constraints like a pandemic, geopolitical event,
natural disaster, or major recall. When those disruptions
occur, it has a domino effect throughout the supply chain
and constrains both supply and labor resources. In supply
chain terminology, this is called the Bullwhip effect.
The current COVID-19 pandemic is an unfortunate
example of this perfect storm. In general, hospital supply
chain groups are suffering from staffing shortages. The
supply chain team responsible for sourcing lab products is
even more impacted because laboratory expenses are such a
small portion of the hospital’s total budget.
During a crisis, hospital lab sourcing managers are strained
more than usual, trying to seek out alternate sources of
supply. This reduces their ability to perform proactive lab
strategic sourcing. In such situations, Accumen assists in
two ways:
Ÿ First, their core business is to do lab strategic sourcing.
They partner with Lab and Supply Chain departments in
health systems to create a long-term roadmap that will
ultimately drive cost reductions and increase value for
the health system.
Ÿ Secondly, they have created a secondary lab distribution
network that their clients can utilize.
Brent remarks, “We have been developing a vast network of
hundreds of regional distributors who are
minority/veteran/women-owned businesses that don’t
typically sell to hospitals. The distributors might primarily
sell to a physician group or some private practitioner. They
sell the same products that the hospital lab uses, so we
utilize this network as our source for supplies.”
These sources are not available to the hospital sourcing
agent, so clients benefit by leveraging the Accumen
partnership to source any hard-to-find supplies.
Enhancing with Clinical Transformation Services
In addition to Lab Strategic Sourcing, Accumen also has a
robust variety of clinical service line offerings. One of the
most successful and impactful is their Comprehensive
Patient Blood Management (cPBM) program.
For many hospitals, a blood transfusion is the most
common inpatient medical procedure. Blood products are
also one of the largest line items in a multimillion-dollar
laboratory budget. Unfortunately, transfusion practice often
varies widely between physicians within a hospital and
between hospitals - a variation that is often not explained by
differences in patient acuity. Transfusion are frequently
used when they are avoidable or inappropriate. Studies
show that 40-60 percent of transfusions are unnecessary.
Accumen Technology
deploys Lab I.T. Consulting to
drive standardized and more ef cient
work ows. It also offers operational
analytics that provide real-time
performance visibility and actionable
insights to support improved
transformations within key
lab focus areas.

15. Accumen optimizes healthcare through its technology-
enabled clinical optimization in relationship to blood
management. Accumen’s cPBM program is a patient-
centered, systematic, evidence-based approach to improve
outcomes by managing and preserving blood, while
promoting patient safety. Accumen’s cPBM program
deploys two key technologies, PBM Analytics and
®
MyBloodHealth that are supported by consulting and
education services.
Empowering Hospitals Through Technology
The Accumen cPBM program would not be successful
without robust analytics and software technology.
Therefore, as health systems emerge from the COVID-19
pandemic, there is a need to accelerate enterprise Lab I.T.
Analytics that provide strategies and respond resiliently to
future questions. This enables health systems to manage the
constant challenges of staffing shortages, regulatory
obligations, and ever-increasing standards for quality
patient outcomes and physician satisfaction.
Sharing deeper insights on this, Brent says, “Accumen
Technology Solutions (ATS) deploys Lab I.T. Analytics to
drive standardized and more efficient workflows. Our ATS
also offers performance analytics that provides real-time
visibility and actionable insights to support transformations
for key lab focus areas such as Lab Quality and Service,
Lab Stewardship, Lab Outreach Excellence, and Lab
Productivity.”
Strategizing to Mitigate Supply-Chain Risks
All current market data suggests that supply chain costs and
supply shortages will continue in the foreseeable future.
Therefore, all health systems need to immediately review
buying practices to ensure they are purchasing from the
distributor that provides the most value.
Additionally, health systems need to do a thorough analysis
of the tests being sent to secondary reference labs and
determine what can be processed at the primary reference
lab or in-house.
Brent affirms that both these strategies would yield
immediate cost savings. He suggests that a long-term
strategy that generates significant value is through a lab
strategic sourcing roadmap. Without a strategic sourcing
plan, hospital laboratories will continue to be reactive.
For the same purpose, Accumen partners with a health
system to create a methodical, long-term, and strategic
sourcing roadmap. In doing so, he says, “We identify
opportunities for vendor consolidations, cost reductions,
test menu optimizations, and the elimination of unnecessary
equipment.”
Throughout this process, the company gains leverage for
future vendor negotiations and reduces unnecessary
expenses - thus, saving a patient’s hard-earned money and
contributing to the continuous flow of supplies in
healthcare.
Expanding Upon Laboratory Success
Accumen’s implementation of technology solutions,
improvement of operational efficiencies, and dramatic cost
reductions have made them a trusted partner within the
healthcare industry. Because of their success, health system
executives are quickly expanding the scope of services for
Accumen beyond laboratory strategic sourcing.
Brent remarks, “Because of our successful laboratory
strategic sourcing partnerships, many of our existing clients
have requested that Accumen expand its services into other
clinical specialties.”
To support this growth, Accumen has acquired talent on its
supply chain team and is actively pursuing projects in
orthopedic trauma implants, cardiac stents, custom packs
and robotics.
Their approach to these clinical categories varies from lab
because physician preferences heavily drive them, and they
work closely with the clinical team to standardize supplies,
leverage vendor volumes and implement change.
The Future of Healthcare
When Brent’s journey with Accumen started almost a
decade ago, he envisioned an organization that would
partner with health systems throughout the country to
implement process improvements, reduce supply and
operational costs, and improve patient care.
Brent is thrilled to see his vision has come to reality, and
that Accumen has grown from a start-up company to the
most nationally recognized healthcare performance
improvement partner in the U.S. He is confident that the
next decade will bring additional success for Accumen
clients and is excited for what’s ahead.

16. Salman Parcy
Head of Global Business
Development

17. Blockchain
Firm Enhancing Healthcare
Ef ciency
Blockchain technology has helped ease the processes
and lessen the burden in the healthcare sector.
Blockchain has the ability to reduce the current
spending bubble, protect patients’ data, keep a real-time
track of the activities, and fulfil the crucial needs of the
healthcare industry. It also enhances the primary operations
and enables reliability, ensuring prompt functioning of the
businesses.
With an aim and vision of enhancing the traditional
business processes, Blockchain Firm provides enterprise
blockchain development services and solutions for various
industries, focusing primarily on the healthcare sector.
Being one of the few early adopters of blockchain
technology, its ultimate goal is to help all enterprises
and organizations adopt blockchain into their
businesses.
Under the visionary leadership of the Head of
Global Business Development, Salman
Parcy, Blockchain Firmenables transparency
and security to business processes using
blockchain technology towards an
absolute betterment of their clients in the
industry.
The Prologue
Established in 2017, Blockchain
Firm provides enterprise blockchain
development services and solutions for
various industries, with a strong focus on
the healthcare space. Being one of the few
early adopters of blockchain technology, its ultimate goal is
to help all enterprises and organizations adopt blockchain
into their businesses.
Salman states that the company understands business
processes like no other and helps transform its client’s ideas
into reality with innovation and creativity. He virtuously
believes that “instead of making clients, businesses should
make partners who have mutually benefiting vision and
strive towards a common goal.”
A Visionary Leadership
Salman Parcy, the Head of Global Business Development at
Blockchain Firm, leads the business, marketing and
branding teams across the company’s global offices. He
believed that the sea of opportunities and optimistic scope
of growth comes with technological advancement. This
inspired him to set the company’s vision in motion. And
now, he is on the mission to venture blockchain technology
into every industry possible.
Salman believes, “I have a strong thought in mind - as a
leader, every word you speak will be analysed, every action
you do will be followed, and every standard you have will
be set. So, I make myself a visionary, thoughtful,
entertaining, and the most assertive person.”
Advancing the Healthcare Supply Management
The company has a collective suite of blockchain services
tailor-made and delivered for enterprises and organizations
10 Best Healthcare Supply Chain Management Companies in 2023
15
February 2023 www.insightscare.com

18. according to their business requirements. When a business
owner approaches the company with an idea, it dedicates
itself to understanding the concept in-depth and drafting a
feasibility study.
After there is a mutual agreement on the study, then they
move forward. And if there’s room for improvement, the
company will be adding its ideas too. Salman states, “We
do this because we ought to give our clients the best
services possible.”
The healthcare industry is one of the primary industries that
require advanced technology integration. Blockchain is a
powerful and advanced technology that offers many
benefits for healthcare.
Since the company is a pioneer in blockchain, Salman
thought of an idea. “Instead of just digitizing the existing
systems, we focus on creating a healthcare ecosystem with a
unified portal that provides easy access and connects all
participants digitally.”
This ecosystem could serve end-to-end purposes - right
from acquiring the patients to storing patients’ records as
electronic records, connecting patients with
doctors/surgeons, keeping real-time track of the activities,
monitoring the drug supply chain, streamlining the pharma,
and more.
Aligning Offerings with the Latest Technologies
The healthcare industry is one of the significant sectors that
got disrupted majorly during the COVID-19 pandemic. The
entire world faced a lot of struggles to send and receive
medicines, essentials, and other things. To prevent this in
the future and create a better healthcare supply chain
system, Blockchain Firm might consider analysing the
existing models that deal with healthcare and the potential
implications of technologies.
Further, while speaking of the latest technological
advancements, Salman asserted, “Introducing blockchain
technology to the healthcare industry is the best and most
modernistic solution we can do to achieve transparency,
traceability, security and operational excellence.”
Post-pandemic Era
There have been various advancements in the healthcare
industry post the COVID-19 pandemic. Many healthcare
companies have already begun to digitize their services and
secure their records efficiently. It could be much better if
blockchain technology is integrated into their systems.
As said earlier by Salman, “To make the future ours, our
idea is to create a healthcare ecosystem that connects
patients, hospitals, doctors, pharmacies, labs, and other
healthcare participants.”
An Advice to Remember
Salman believes that the chase to bring a positive change is
crucial for the new generation. The youth should deeply
ponder on changing the formulaic concepts and work on
building a broader perspective of the invention.
The audacity to choose unfamiliar roads and having the fire
to chase their dreams should be the mantra for youth. As the
younger generation strives to achieve more, they should
leverage this awareness to become strong and perfect
decision-makers.
Futuristic Approach
Salman asserts, "We are stepping into the most advanced
concept to date - Metaverse, this year. We already have a
community of more than 200 members traversing across
multiple locations, which is set to double within a year."
Furthermore, the company is also indulging in a continuous
process of experimenting with advanced technologies this
year.
The company has a
collective suite of blockchain
services tailor-made and
delivered for enterprises and
organizations according to
their business requirements.
16
February 2023 www.insightscare.com

20. Hea thcare
Role of
Industry
Transforming
the
in
echnology has been transforming the healthcare
Tindustry for years, and its impact is only going to
increase in the future. The healthcare industry is
facing many challenges, such as rising costs, an aging
population, and a shortage of healthcare professionals.
Technology has the potential to address these challenges
and transform the industry.
The integration of technology in the healthcare industry has
already begun to revolutionize patient care, operational
efficiency and healthcare delivery. From electronic health
records and telemedicine to artificial intelligence and
robotics, technological advancements are enabling
healthcare organizations to streamline processes, enhance
diagnostics, and improve patient outcomes.
This article will explore the role of technology in
transforming the healthcare industry and provide industry
insights into the future of healthcare.
The Need for Technology in Healthcare
The healthcare industry is facing many challenges, such as
rising costs, an aging population, and a shortage of
healthcare professionals. Technology has the potential to
address these challenges and transform the industry. The
following are some of the ways in which technology can
transform the healthcare industry.
Ÿ Improved retrieval of Medical Information and
Data: The ability to store and retrieve data has been one
of the most significant benefits of the digital revolution.
Healthcare providers may now access patient data from
anywhere. Furthermore, the intranet and internet have
Industry Insights
18
February 2023 www.insightscare.com

21. 19
February 2023 www.insightscare.com

22. enabled healthcare practitioners to quickly communicate
medical information with one another, leading to more
efficient patient care.
Ÿ Big Data: Big data has the potential to transform the
healthcare industry. It can be used to identify patterns
and trends in patient data, which can be used to improve
patient care. Big data can also be used to identify high-
risk patients and provide them with the necessary care.
Ÿ Telemedicine: Telemedicine is the use of technology to
provide healthcare services remotely. It has the potential
to address the shortage of healthcare professionals and
improve access to healthcare services. Telemedicine can
be used to provide remote consultations, monitor
patients remotely, and provide remote care.
Ÿ Wearable Technology: Wearable technology has the
potential to transform the healthcare industry. It can be
used to monitor patients remotely and provide them with
the necessary care. Wearable technology can also be
used to track patient data and provide insights into
patient health.
Ÿ Artificial Intelligence: Artificial intelligence has the
potential to transform the healthcare industry. It can be
used to identify patterns and trends in patient data,
which can be used to improve patient care. Artificial
intelligence can also be used to identify high-risk
patients and provide them with the necessary care.
Industry Insights
The healthcare industry is undergoing a digital
transformation, and technology is playing a significant role
in this transformation. The following are some of the
industry insights into the future of healthcare.
Ÿ Digital Transformation: Improving healthcare and
strengthening customer interactions need digital
transformation. It is more than simply technological
investments; it leads to changes in organizational culture
and employee engagement. Many great health systems
are embracing six fundamental ideas to go forward
digitally:
Ÿ Focus on the customer
Ÿ Create a digital culture
Ÿ Build a digital workforce
Ÿ Embrace data and analytics
Ÿ Create a digital ecosystem
Ÿ Invest in digital technology
Ÿ Patient-Centric Care: Patient-centric care is the future
of healthcare. Patients are becoming more involved in
their healthcare decisions, and technology is
empowering them to take control of their health. The
future of healthcare needs to be more patient-centric to
provide patients with the necessary care.
Ÿ Virtual Care: Virtual care is the future of healthcare. It
has the potential to address the shortage of healthcare
professionals and improve access to healthcare services.
Virtual care can be used to provide remote
consultations, monitor patients remotely, and provide
remote care.
Ÿ Personalized Medicine: Personalized medicine is the
future of healthcare. It has the potential to transform the
healthcare industry by providing patients with
personalized care. Personalized medicine can be used to
identify high-risk patients and provide them with the
necessary care.
Ÿ Data Analytics: Data analytics is the future of
healthcare. It has the potential to transform the
healthcare industry by providing insights into patient
health. Data analytics can be used to identify patterns
and trends in patient data, which can be used to improve
patient care.
As the healthcare industry continues to evolve, the
integration of technology will be imperative for its future
success. However, it is crucial to address concerns such as
data privacy, security, and ethical considerations when
implementing technological solutions. Striking the right
balance between the human touch and technological
advancements is essential to ensure that patients receive
compassionate and personalized care while benefiting from
the potential of technology.
Technology has the potential to transform the healthcare
industry and address the challenges it is facing. The
healthcare industry needs to embrace digital transformation
to improve healthcare and strengthen customer
relationships. The future of healthcare needs to be more
patient-centric to provide patients with the necessary care.
Virtual care, personalized medicine and data analytics are
the future of healthcare. The healthcare industry needs to
embrace these technologies to transform the industry and
improve patient care.
- Saloni Agarwal
20
February 2023 www.insightscare.com

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24. Hungry Children
Must Be Fed
Nutrition
to Save the NHS
s food prices soar in Britain, thousands are
Astruggling to feed themselves and their families.
The cost-of-living crisis in the UK has meant that
many children of low-income families are eating cheaper
food, smaller portions and sometimes sleeping hungry.
Food charities, food banks and other helplines are
inundated with queries related to the regular supply of food.
London-based food charity The Akshaya Patra
Foundation UK (TAPF), reports a 15% increase in
enquiries since August 2022, just after they concluded their
summer food service when they offered over 70,000 meals
in various holiday clubs in London. The beneficiaries are
mostly children from low-income families.
8-year-old Prodip Kumar (name-changed), a student at
Dormers Wells School in Ealing in West London is fidgety.
He looks anxious for a break at school. On the other side of
the break is a hot meal, filled with cheese and vegetables,
awaiting him. “My name is Prodip, I am 8 years old. My
favorite meal is mac and cheese. It is tasty and full of flavor.
When I eat food, it makes me feel full. And I want to eat
more.” The meals are served by The Akshaya Patra
Foundation UK, as part of a special initiative by the school
to help out low-income families dealing with rising costs.
“We need solutions that are cost-effective. These meals by
Akshaya Patra are cheap – a hot meal with fruit and
vegetables for under £3. The portion sizes are good, and
many children like to take some food home, maybe for their
parents to eat. The food is vegetarian and that feels kind to
the earth too.” Said Rabia Cornelius, Pupil and Family
worker at Dormers Wells Junior School in Ealing.
Tackling Hunger & Malnourishment Together—the
Akshaya Patra Way!
While charities, food banks and other organizations are
stretched offering support by sharing food, often the
thought of what is being fed is neglected. Packaged food
from tins, cans are better than suffering hunger. However,
nutritionists warn that children consuming highly processed
foods, and food so high in salts and sugars over a long
period of time can actually be heading to another problem –
malnourishment. The spike in illnesses in children over the
years has burdened the National Health Scheme in the UK.
The Akshaya Patra Foundation UK have been thought
leaders in tackling Hunger and Malnourishment together at
the same time. The charity has a legacy of over 23 years in
India, where it serves over 2 million children, daily. These
meals are hot, nourishing and vegetarian. With their state-
of-the-art kitchen, they can produce freshly cooked food at
speed and at scale. The charity launched its first
international kitchen in the UK in October 2020. Their
fully-steel sustainable kitchen has been donated by
philanthropist organization GMSP Foundation. It is the
largest of its kind and can cook up to 8,000 meals in 3
hours.
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25. The flagship program is aptly titled Nourish to Flourish
thus far already served over 650,000 hot, nutritious,
vegetarian meals to children at London schools, holiday
clubs and community centres. “Hunger knows no
nationality or background. It is a recurring problem – 3
times each day. And if we ignore our children, we are
putting our own future at stake. These children will be our
leaders tomorrow – we must collaboratively feed them and
feed them right. So, we use best practices to try and
mitigate the problem, as best as we can. We’d love to serve
children at schools as well. All children can afford a meal
too. Because our meals are healthy, cooked specially for
children who wish to learn. And learning at that age does
not need food loaded with hormones, processed flours and
preservatives. They need to eat at school like they eat at
home.” Said Bhawani Shekhawat, CEO at The Akshaya
Patra Foundation UK.
There are more than 3 million children suffering from
hunger in the UK. Of them, nearly 800,000 children are in
London alone.
To know more about The Akshaya Patra Foundation UK
(the name translates to an unlimited pot of food) – please
visit www.tapf.org.uk.
Bhawani Singh Shekhawat is the
CEO of The Akshaya Patra
Founda on in Europe, the world’s
largest and perhaps most
celebrated school meals program
that is currently serving over 1.6
million children every day,
amoun ng to over 2 billion meals.
About the Author
About the Author
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February 2023 www.insightscare.com

26. Top Strategies
Optimizing
in Healthcare
he healthcare industry is considered to be one of the
Tmost important in any economy. It is responsible
for the provision of healthcare services to the
population, which is essential for the well-being of the
people. The healthcare sector is also one of the most
complex sectors, with many challenges that need to be
addressed. One of the most significant challenges facing the
healthcare sector is the optimization of the supply chain.
The supply chain is an essential component of the
healthcare sector, and it is responsible for the delivery of
healthcare products and services to patients.
The supply chain is an essential component of healthcare
delivery. The supply chain is a life-saving, critical aspect
that promotes the delivery of services and commodities to
the end-user, who is the patient in healthcare. The
healthcare supply chain is growing increasingly challenging
to manage as healthcare systems become more
unpredictable and complex. Uncertainty and hazards are
present at every stage of the healthcare decision-making
process.
In this article, we will discuss the top five strategies for
optimizing the supply chain in the healthcare sector.
Improving Supply Chain Management
Improving supply chain management is required to
guarantee that healthcare personnel have the resources they
need to execute their duties. The supply chain process is an
essential component of healthcare delivery. The supply
chain is a life-saving, critical aspect that promotes the
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27. 25
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28. delivery of services and commodities to the end-user, who
is the patient in healthcare. Managing the healthcare supply
chain is growing more complex as healthcare systems
become more unpredictable and sophisticated. Uncertainty
and hazards are present at every stage of the healthcare
decision-making process. In such instances, good healthcare
supply chain management is critical, as we must ensure that
vital healthcare supplies are supplied in a diversified
manner throughout a healthcare system at the appropriate
quality and quantity.
Targeted Actions
Targeted actions support supply chain improvement. The
COVID-19 pandemic has compelled health-care supply
chains to become more robust and proactive, pushing them
to their limitations while boosting their strategic role within
the organization. Engagement from health system
executives and clinical leaders in key areas will be crucial
to maintaining supply chain success. As health systems
reflect on their supply chain performance, they should
consider the following targeted actions:
Ÿ Develop a comprehensive supply chain strategy
Ÿ Establish a governance structure
Ÿ Build a data-driven supply chain organization
Ÿ Invest in analytics
Ÿ Improve supply chain visibility
Ÿ Optimize inventory management
Ÿ Implement a value-based approach to procurement
Use of Technology
The use of technology is another strategy for optimizing the
supply chain in the healthcare sector. Technology has the
potential to transform the healthcare industry and address
the challenges it is facing. The healthcare industry needs to
embrace digital transformation to improve healthcare and
strengthen customer relationships. The future of healthcare
needs to be more patient-centric to provide patients with the
necessary care. The importance of technology in healthcare
is deeply rooted, and it is essential to keep up with the latest
trends and innovations to stay ahead of the curve.
Improve Order Accuracy
Providers should increase order accuracy and thoroughly
review contracts and inventory levels to optimise healthcare
supply chain management.In this day and age of payment
reform, efficient healthcare supply chain management is
critical if healthcare executives want to decrease costs and
enhance quality. An effective supply chain has the potential
to improve healthcare service delivery. Managing
complicated supply networks, on the other hand, is a
difficult undertaking. To successfully make improvements
to a supply chain, healthcare executives should also use
effective technologies, which also need to be supported by
strong contracts.
Promote Efficiency
Promoting effectiveness and efficiency in the healthcare
supply chain is critical for organizations seeking to reduce
costs and improve care. On average, medical supplies now
account for around a quarter of hospital spending. Supply
chain costs are projected to rise as a result of general
inflation and rising medical device and item prices. As such,
healthcare providers need to promote efficiency in the
supply chain by:
Ÿ Reducing waste
Ÿ Streamlining processes
Ÿ Improving communication
Ÿ Investing in technology
Ÿ Building strong relationships with suppliers
Healthcare is one of the most important areas in any
economy. It is responsible for the provision of healthcare
services to the population, which is essential for the well-
being of the people. The healthcare sector is also one of the
most complex sectors, with many challenges that need to be
addressed. One of the most significant challenges facing the
healthcare sector is the optimization of the supply chain.
The supply chain is an essential component of the
healthcare sector, and it is responsible for the delivery of
healthcare products and services to patients.
- Saloni Agarwal
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30. InterLeukin
Innovations Inc.
Bridging the Supplier-Buyer Gap With Digital Solutions
In a hospital setting, health providers rely on suppliers
to deliver medical supplies quickly and with prompt
responses on a daily basis.
But issues with medical suppliers continue to exist. From
supplies not being delivered on time, poor compliance with
purchasing policies to moving back-and-forth before the
final purchase order, these gaps, when unattended, result in
a delayed medical supply.
For this reason, InterLeukin Innovations Inc., a digital
platform based in the Philippines, is here to enhance this
supplier-buyer connection. Eliminating the supply chain
gap, it collaborates with local and international distributors
and manufacturers to enhance the buyers’ retail experience.
The company ensures to provide a smooth interaction of
supplier and buyer while the product is manufactured,
purchased and delivered to its end client.
This platform, led by Laila Marquez, the CEO and
Founder, provides the most advanced digital solutions,
facilitating affordable and quality-assured medical supplies
to foster a better healthcare delivery system.
Let’s peek into InterLeukin’s operations to see what makes
it a perfect digital solution for suppler-buyer interaction.
The Journey to Resolving the Healthcare Crisis
O Marquez’s
ne of partners was once a medical distributor
who kept trading and selling medical items for twenty years
in Manila and nearby provinces. For years, she had gained
the trust and support of hospitals in those areas, gaining her
business large profits.
But during the COVID-19 pandemic, the same business
was severely disrupted. Not only she was unable to meet
the demands of her customers due to the high cost, but also
the sales went down. Customers began to entertain other
suppliers, and she was unable to promote her products
directly to the hospitals.
On the other hand, hospitals and labs are experiencing
issues with the suppliers, as there are greater delays in
receiving the supplies they need. For instance, Marquez, by
profession, is a Medical Technologist. During her practice,
she would often find herself in the position of a buyer and
fix the procurement needs of her department. But after a
while, working in the laboratory became routine work for
her. That’s when she decided to try the other side of the
world, i.e., to become a supplier.
“I grew my sales career with local and international
medical device companies wherein I would digest every bit
of experience I had in this field. That led me to have a
burning desire to build a company that will solve the pains
of being a supplier and a buyer in the medical industry,”
adds Marquez. In that instance, InterLeukin was born, with
the initiative to enable these different customers to integrate
in a digital space to make their healthcare business crisis-
proof through technology.
Being a digital solution, it has been helping offline medical
businesses create a cost-saving revenue stream by
simplifying medical supply distribution across different
medical institutions through an e-Commerce technology.
10 Best Healthcare Supply Chain Management Companies in 2023
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31. Key Products and Services
There is always a challenge of penetrating different markets
across the Philippines that requires a lot of investment,
energy and effort. But both the medical suppliers and
institutions are looking for ways to connect with each other
without the hassle of waiting, making tough negotiations,
and closing a sale that in turn will lead to creating a
purchase order.
Addressing the challenge, InterLeukin offers a
comprehensive procurement management tool (to manage
all medical purchasing needs), end-to-end e-commerce
support, and data in the industry. This has enabled space for
smooth interaction between the buyer and supplier until the
purchase order has been made and the product is delivered.
Abiding By Six Values
InterLeukin aligns its operations with the six core values,
like:
Integrity: We deliver what we commit by all means.
Innovation: We believe in the continuous art of
improvement
Diversity: We love everyone’s differences, and we
appreciate everyone’s ideas
Quality: We make sure to bring the best quality products
and services
Excellence: We strive to go beyond our limits to become
the best
Customer-focused: We work to serve, not to be served.
Both medical suppliers
and institutions are looking for
ways to connect with each other
without the hassle of waiting.
Streamlining the traditional way
of purchasing, InterLeukin has enabled
space for a smooth interaction between
the buyer and supplier, up until the
purchase order has been made and
the product is delivered.
Laila Marquez
CEO and Founder
InterLeukin Innovations
Inc. a.k.a. InterLeukin
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32. All these values are crucial to building a team that will
grow the company together. In addition, they would become
its ambassadors, bringing forth these values when dealing
with internal and external customers and attaining
InterLeukin’s objectives.
Seeking Technological Advantage to Simplify Medical
Supply Delivery
To streamline the traditional offline way of medical
purchasing, i.e., from selling up to delivering products at
the warehouses of medical institutions; InterLeukin utilizes
different technologies that can be implemented, such as
cloud technology, AI and machine learning.
Since InterLeukin is a digital solution, Marquez and her
team make sure that they are updated on the latest
happenings in the industry by attending several networking
events, conferences and meetings with industry experts.
This allows them to prepare things ahead and offer their
clients a quality user experience. In addition, collaboration
is yet another strategy that serves the company in keeping
everything on pace for the clients.
Creating Opportunities for Growth
One must have a certain level of involvement with the
healthcare industry in order to grow. For those
entrepreneurs who desire to walk on Marquez’s footsteps,
she suggests, “Your patience and resilience will be overly
stretched. You will find a lot of things here that will frustrate
you. Don’t settle on complaining about the things that are
lacking. See scarcity as a shot for growth, and what’s
present is your foundation of improvement.”
InterLeukin’s Future Plans
InterLeukin has been a constant support in assisting with
medical supplies since its establishment. In the previous
year, it was nominated for 2021 Startup Newcomer of the
Year and Startup of the Year 2021 in the ASEAN Startup
Awards, recognizing its contribution to the healthcare and
medical sector.
Looking ahead, the company is ready to take-off on offering
an innovative business model to the medical industry that
will bring them better business across different countries
that they wish to expand to. InterLeukin will lead the
enablement of several big medical device companies to a
healthcare eCommerce space that will solve their
challenges in market penetration, regulatory, supply chain
and logistics.
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