1. The Different Faces of the
Intelligent Community
Panel:
Ana Serrano, Founding Director, CFC Media Lab
Robert Ouellete, Founder, www.meshcities.com
Shaun Browne, Founder, Digital Mentor Group
Shirley Fenton, NIHI, University of Waterloo
Ted Maulucci, CIO, Tridel
Andrew Maxwell, CIO, Canadian Innovation Centre

2. Building an
Intelligent
Nation
Wirelessly
Some thoughts on how wireless technology will change
how industry, academia and governments interact
i-CANADA Advisory Board Meeting, Windsor, Ontario,
November 16, 2011
Andrew Maxwell, Chief Innovation Officer,
Canadian Innovation Centre, Waterloo, Ontario

5. Challenges that stimulate change
• Aging
popula+on
increases
medical
costs,
but
health
care
constrained
• To
innovate
companies
need
direct
feedback
from
customers
• Customer
experience
not
op+mized
by
func+onal
design
of
organiza+ons
• Current
educa+on
processes
not
designed
for
life+me
learning
• Increased
demand
for
services
delivery
independent
of
loca+on
and
+me
• Increased
security
concerns
constrain
ac+vi+es
and
increase
costs
• Increasing
opportuni+es
for
mobile
payment
and
transac+ons
• Social
media
increasingly
important
as
a
communica+on
tool
• Increasing
opportuni+es
for
loca+on
based
services
Many
of
these
changes
can
be
addressed
by
adap+ng
current
wireless
technology
solu+ons
and
an+cipa+ng
how
new
services
will
be
deployed.

6. Innovation stimulated by enhanced mobility options
• Mobile
devices
will
enable
secure
transac+ons,
and
loca+on
based
services
• Video
on
demand
will
change
training,
healthcare,
and
service
experiences
• Mobile
content
will
become
ubiquitous
and
influen+al
• Educa+on
will
be
increasingly
delivered
wirelessly
and
on
demand
• Health
care
provided
independent
of
loca+on
(increasingly
home-­‐based)
• Government
services
increasingly
integrated
around
user
• Mobile
social
networking
become
primary
means
of
communica+ons
• Economic
transac+ons
replaced
by
wireless
payments
• Organiza+ons
will
be
redesigned
to
op+mize
customer
experience
Organiza+ons
and
communi+es
who
an+cipate
trends
and
implement
solu+ons
will
gain
compe++ve
advantage
(reduce
costs/enhancing
flexibility)
New
revenue
and
service
opportuni+es
for
business
and
ins+tu+ons
who
can
rapidly
adopt
mobile
solu+ons
for
themselves
and
others.