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Austin Community Technology Symposium January 2010


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The Faces of Community Technology, presented by David Keyes at the Austin Community Tech Symposium.

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Austin Community Technology Symposium January 2010

  1. 1. David Keyes City of Seattle
  2. 2. “Water is a necessity to the health and life of every individual member of a community…It must be supplied in order to preserve the public health, whether it can be done profitably or not, and must be furnished, not to a few individuals, but to every individual.” “Electric lights are different. Electricity is not in any sense a necessity, and under no conditions is it universally used by the people of a community. ..It Is not the business of any one to see that I use electricity, or gas, or oil in my house, or even that I use any form of artificial light at all.” Oct. 24, 1905, in the Richmond, Virginia, Times-Dispatch
  3. 3. Educational excellence Youth development & violence prevention Workforce training English literacy and immigrant services Small business development & entrepreneurship Access and help to use E- government services Other essential services Civic engagement Community building and problem solving Safety & Emergency Preparedness
  4. 4. Enhances local economy Furthers educational opportunities Is applied to solving social issues Is used to foster civic participation Promotes relationship building and community development Supports the sustainability of our quality of life Access to tools is equitable and affordable
  5. 5. Residents Neighborhoods Business Education Government Human Services Faith Culture
  6. 6. Increasing access More mobility & need for faster speed Increased use of social networks and expectation of personalized info Fluency in applications varies greatly Gains, but very significant differences based on education, income, age, language and disability Key barriers to adoption include awareness & training, cost, security, and maintenance Trusted teachers & settings important
  7. 7. About 10% reported “a disability, handicap, or chronic disease that keeps [them] from participating fully in work, school, housework or other activities .”
  8. 8. For residents, businesses and NGO’s (anchor institutions)
  9. 9. Access to computers and the internet Availability, cost, ease of use for connectivity to the Internet, and end-user hardware and software. Also tech support. Literacy in using computer and internet technologies Skills required in order to utilize the equipment and Internet effectively for essential services, education, employment, civic engagement and cultural participation. Meaningful and useful content and services available Services available for those in need, culturally and educationally appropriate design, marketing and placement appropriate to reach underserved communities, and enabling of content production and distribution by lower capacity residents, businesses and organizations.
  10. 10. Digital Inclusion The goal of equity in information technology access, literacy and meaningful content Broadband Deployment & Adoption Distribution of infrastructure…followed by prevalence and equity in use Community technology The strategy, programs and services to help reach digital inclusion 14
  11. 11. Direct and indirect access (access to technologies: access to services (facilitated through access to technologies) (Office of the Deputy Prime Minister, UK 2005; HM Government, 2008). Technology as a ‘vehicle for empowerment, rather than a force for further exclusion’ (Cook & Light, 2008). Dig Divide is a complex web of interconnected social, economic and cultural factors that cannot be fully captured by a definition that focuses solely on access or ownership (Becta 2001: p4) Focus on agility and digital decision-making Greater fluency = greater engagement
  12. 12. 1534 King Henry VIII Prohibits publishing without a license. Printing is a dangerous art that must be controlled. Public radio Public tv Community television Community networks Media Arts Centers Community Tech Centers - Diffuse production and skills training centers
  13. 13. Human Services Community Centers Schools Work Centers Housing CONFUSED Difabled Culture/Faith Centers Youth Unemployed Immigrant Libraries Business Seniors Content & Connectivity Tech support Referral Hardware/ Enrichment Community Jobs Software IT Training
  14. 14. On individuals On Families On Organizations On Communities Note difference for different types of users Also difference on whether it’s a skills training program, content delivery, or community networking project
  15. 15. Based on information from about half (104) of the known community technology providers in the state– we know that these agencies serve: 99,467 unique users per year Weekly counts show that on average, a user visits 14 times during the year Resulting in an estimated total of 1,392,538 visits per year
  16. 16. Employment/Economic Benefits Developed job skills Empowered to obtain additional technical skills Helped gain employment Academic Skills and Literacy Providing references and/or resumes for college or jobs Academic improvement like raising math scores Preparing users to obtain a GED or go to college Social Inclusion and Personal Growth Relationship building/friendship Staying out of trouble Developing or expanding interests Tangible skill development (e.g. leadership, public speaking) Providing connections to community leaders Building confidence and elevating expectations
  17. 17. Employment/Economic Benefits Helping users to get a better paying job Academic Skills and Literacy Connecting families to technology Ability to help school aged children Social Inclusion and Personal Growth Improving family relationships Keeping kids safe by checking their online activities 23
  18. 18. Employment/Economic Benefits More skilled work force Better educated population Social Inclusion and Personal Growth Develop future leaders Motivate users to take action in their communities Community building Organizational Capacity Building Staff skills gained Volunteer opportunities
  19. 19. Can I use this better? Am I more comfortable using it? Am I now able to teach myself more? Am I able to help others use it? Am I able to redesign it? The more you learn, the more you know what you don’t know…leading to curves in metrics Employment Education, Social inclusion & self-sufficiency Basic IT survival, For school or job, For civic and cultural engagement, For an IT career, To be a leader or inventor
  20. 20. 14 NGOs, 5 WorkSource Centers, and 2 Community Colleges in 5 cities. 5340 surveys 54% of the survey respondents found a job after completing the training (of which, 42% found a higher-paying job and only 11.5% found a job after the training but are currently unemployed) On average, 85% of survey respondents think that basic computer skills training is very important for improving their employment opportunities followed by further educational opportunities and on-the-job training. 97% highly value the training and employment-related services received at the organizations and perceive this as one of the most important factors for finding a job NGOs play a very important role in re-skilling and up-skilling unemployed people to improve their opportunities in the labor market Source: Maria Garrido
  21. 21. Gates Foundation CAT/MGS Lisa Servon Mike Crandall/ Karen Fisher’s book Ming-Chun Lee study
  22. 22. Integration into mission Ongoing program relevancy Adaptation to changing technology & maintenance Funding & staff turnover Organizational capacity (manage, develop & partner) Community & decisionmaker awareness Facilities
  23. 23. Policy Peer support Identify excellence Grants and collaboration Content distribution networks Hiring/internships/volunteers Strategic distribution of services
  24. 24. • Develop/recognize experts • CT Mapping • Online & on-the ground community networking • Be at others’ table • Invite others to yours • Indicators • Dialogue w/funders • Tech $ for tech programs •Legislation & programs • Research
  25. 25. •Council on Digital Inclusion •State grant program •CT defined in state law •State directory of CT •Member of broadband task forces •Advised state economic dev strategy •Capacity building for CT’s
  26. 26. You are the experts! David Keyes City of Seattle
  27. 27., UW Technology & Social Change Group ExcellenceV3.3.pdf