Knowledge management for globa competiteness

1. KULDEEP MATHUR
M.B.A. JIWAJI UNIVERSITY GWALIOR

2. Contents
Basic Concepts of Knowledge Management
Most Admired Knowledge Enterprises
Knowledge Economies
India as a Knowledge Economy
Most Admired Knowledge Cities
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3. 3
Actionable
Information
Subject domain
Knowledge
Actionable
Information
Subject matter
domain
Competence
Innovation

4. What is Knowledge?
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Data
Information
Knowledge
Wisdom
Data: A set of isolated
observations; in itself
possess no inherent
meaning
Information: Data
endowed with relevance &
purpose
Knowledge: Actionable
Information
Wisdom: Cumulative
knowledge tempered by
experience

5. Example from Stock Market
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6. Example from Stock Market
Data: Individual quotes of various shares on the stock
market
Information: Analyzed data of share prices, e.g.:
Price of a specific share in my portfolio gone up by 3%
from the previous day
Knowledge: Actionable information, e.g.
It is better to sell a share when the targeted
appreciation has been achieved. Identify under-valued
shares with good potential and buy them when market
is down.
Wisdom: Insights distilled from experience
I burnt my fingers! I will never invest in the stock
market again!
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7. Tacit and Explicit Knowledge
Explicit Knowledge
 Codified
 Documented
 Can be transmitted
Tacit Knowledge
Perceptive
Ill-defined/ dormant
Can’t be transmitted
unless explicated
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8. Knowledge Sharing Process
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DisplayDisplay
CreateCreate
CaptureCapture
UtilizeUtilize
OrganizeOrganize

9. Simple forms of KM
Manual records and files
Computer-resident files, folders, databases,
pictures
Copy & Paste from existing documents to create
new documents
Sharing knowledge/ information through e-mails
Push strategy: Forwarding information which
might be relevant
Pull strategy: Use of search engines on internet
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10. More professional forms of KM
KM Portals maintaining Knowledge Assets (e.g.,
Wipros, Infosys)
Ask the Expert (e.g., Buckmann Laboratories)
Skill Inventories (e.g., Microsoft)
Communities of Practice (e.g., Tata Steel)
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11. What is KM?
Creation, communication and application of
knowledge in an organisation
What is learnt becomes property of the organisation
even if individuals leave
“Learn once, Use anywhere”
(Slogan of Infosys KM)
“Don’t reinvent the wheel”
(Slogan of Airtel)
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12. KM System at Wipros
KNET: Repository of All Documents, Proceses &
Knowledge Assets generated by employees during work
KoNnEcT: Directory of Experts in various technologies
Reusable Components: Ready-to-use Templates, Reusable
Code, tools & methods
War Room Portal: Used for on-line collaboration in
preparing proposals for large scale projects
Project Databank: Contains detailed information about
closed projects
Saving of 10 person-days per proposal for work
Saving of 140 person-days in a project with an estimated
340 person-days effort
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13. KM at Infosys, Microsoft, Tata SteelInfosys:
K-Shop/ Bodies of Knowledge
Expert-locator
Microsoft:
On-line competence structure for global operations
Tata Steel
Blast Furnace Example
Ask-the-Expert
K-Portal
K-Manthan
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14. KM at Buckmann Laboratories
Knetix: Problem of Pitch Control in paper-making
11 responses from 6 different countries
Helped in securing a contract of US$ 6 million from
Indonesian Paper Mill
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15. 15
Integrated and FilteredIntegrated and Filtered
Internal and External ContentInternal and External Content
in Contextin Context

16. 16
Link View of Internal & External Knowledge BaseLink View of Internal & External Knowledge Base

17. Most Admired Knowledge Enterprises
(MAKE)
Initiated by “Teleos”, an independent knowledge
management research firm
Indian MAKE study established in 2005
http://www.knowledgebusiness.com
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18. Dimensions of a Knowledge Enterprise in
MAKE Framework
Knowledge-driven culture
Developing knowledge workers
Developing knowledge-based products
Maximizing enterprise intellectual capital
Creating an environment for collaborative
enterprise knowledge sharing
Creating a learning organization
Delivering value based on customer knowledge
Transforming enterprise knowledge into
shareholder value
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Knowledge-
intensive Products

19. Select MAKE 2007 Winners – Global (in
alphabetical order)
Apple Computers
Ernst & Young
General Electric
Google
IBM
Infosys
Intel
McKinsey
Microsoft
Nokia
Samsung Group
Wikipedia
Wipro
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20. MAKE 2007 Winners -- India
(alphabetical order)
Bharti Airtel
Eureka Forbes
Infosys Technologies
Larsen & Toubro – E & C Division
Mind Tree Consulting
Satyam Computer Services
Tata Consultancy Services
Tata Steel
Wipro Technologies
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21. 21
Knowledge
Enterprises
Govt. Policy
Environment
Connectivity &
Collaborative
Facility
Educational/
Training
Institutions
R & D
Centres
Competing
Economies
Globalized
Markets
Global
Enterprises
Global Technology
Providers

22. Properties of Knowledge Leaders
Focus on Competence Building
Tight linkage among stakeholders
Diversity of human resources
High extent of pervasion of ICT
Larger export markets and High Technology Products
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23. 23
USA
5% of World Population
290 m people
28% of World GDP
China
22% of World Population
1.3 bn people
5% of World GDP
India
18% of World Population
1 b people
2% of World GDP
EU
8% of World Population
460 m people
31% of World GDP
Source:
Deutsche Bank
Research

24. India’s Global Leaders
Infosys
Wipro
Dr. Reddy’s
Ranbaxy
Bharti
Mahindra
Reliance
Tata
Aditya Birla Group
(Source: Deutshe Bank Research)
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25. 25
Survival Class:
• School Drop-outs/ Never-gone-to-school
• Distress sale of limited knowledge/skills
• Poor Quality of Life
Political Class
High Profile Business
UM
Middle
Lower Middle
TProfessionals/ Entrepreneur
Professionals
High Salaried Professionals
– Corporate Sector
Salaried Professionals –
Middle Mgt. Levels
Businessmen/small firms
Govt. Servants
Blue collar workers
Class IV Staff
Small shopkeepers
Casual -- Urban
Rural workers
Typology of Indian Society

26. 26

27. Annual GDP Growth (%) 7
Human Development Index 0.611
Tariff & Nontariff Barriers 51.2
Regulatory Quality -0.34
Rule of Law 0.09
Royalty Payments and Receipts (US$/pop.) 0.4
Technical Journal Articles / Mil. People 12
Patents Granted by USPTO / Mil. People 0.3
Adult Literacy Rate (% age 15 and above) 61
Gross Secondary Enrollment Rate 53.5
Gross Tertiary Enrollment Rate 11.8
Total Telephones per 1,000 People 127.7
Computers per 1,000 People 15.5
Internet Users per 1,000 People 54.8
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28. Most Admired Knowledge
Cities
MAKCi Awards in line with MAKE Awards
Initiated by Teleos and World Capital Institute
To identify cities/ regions which are leaders in
bringing together intellectual capital and knowledge
workers supported by ICT Infrastructure
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29. MAKCi Winners 2007
Singapore
Boston
Barcelona
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30. Thank You!
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