II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)

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II-SDV 2014 The Digital Workplace – The death of desktop search? (Martin White - Intranet Focus, UK)

  1. 1. Search and the digital workplace Martin White Managing Director, Intranet Focus Ltd. martin.white@intranetfocus.com II-SDV Nice 2014 Agenda • This is enterprise search today • This is what search needs to be in the near future In the beginning…… Charles Bourne 1963 Gerard Salton 1965 John Mashey 1997 Michael Pliner 1988 1972
  2. 2. Enterprise search today www.digital-workplace-trends.com Enterprise-wide In some areas Just beginning Planning No plans DK/NA 23% 11% 10% 30% 22% 3% Implementation status From The Digital Workplace In the Connected Organisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com A six-year perspective 2010 2014 2012 2008 2008 2014 2012 2010 Very satisfied Moderately satisfied 11% 11% 14% 9% 46% 42% 47% 25% From The Digital Workplace in the ConnectedOrganisation 2014 © NetStrategy/JMC and used with permission http://www.digital- workplace-trends.com
  3. 3. The causes • The main causes of a lack of satisfaction are – Low content quality – Uncertainty about what content is being searched • The actions being taken to improve search include – Metadata training – Improving search log analysis – Providing best bets – User feedback • However none of these actions adequately address the causes From The Digital Workplace in the ConnectedOrganisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com Information management • In 2000 the Meta Group developed an information management maturity model – Level 1 Aware: The organisation has no common information practices – Level 2 Reactive: Certain departments do have approaches to managing information assets – Level 3 Proactive: The organisation has a significant degree of information management maturity, led by IT – Level 4 Managed : The business takes responsibility for information quality – Level 5 Optimal: Policy of continual improvement in an enterprise- wide strategy that places information as an asset alongside financial, material and personnel assets Information as an asset Optimised Managed Proactive Reactive Aware No awareness Majority Early adopters 1% 5% 25% 49% 26% 17% 31% 24% 27% 6% 48% From The Digital Workplace in the ConnectedOrganisation 2014 © NetStrategy/JMC and used with permission http://www.digital-workplace-trends.com Networked work
  4. 4. Professor Heidi Gardner, Harvard Business School, 2013 How lawyers make money The way it has been http://clickspice.com/xenon.htm http://www.pcmuseum.ca/details.asp?id=38323 For a long time…! ? www.echoditto.com
  5. 5. http://www.pcmuseum.ca/details.asp?id=38323 And even today! Barriers • There has been a great deal of focus on individual information seeking • This has led to the design of processes and technologies … that do not support collaborative information seeking • This is acutely problematic in setting where teams and team work are important MIT CIS • Collaborative Information Seeking (CIS) is not necessarily about search implementation • In a search context CIS addresses – Identification and selection of content resources – The construction of complex queries – The evaluation of results – The development of “second phase” queries – Consideration of ranking algorithms – Feedback on search performance • CIS is especially useful in the domains of law, medicine, chemistry and engineering
  6. 6. Security management • Collaborative search tools have great potential in the workplace • Within a team not all members may have the same security profile • Issues around information protection and security need to be implemented for the business market Boeing
  7. 7. Cross device search • Our early analysis of Mobile-to-Desktop switches shows that they happen in much less time than Desktop-to-Mobile switches • One explanation is that Mobile-to-Desktop searches are related to user dissatisfaction with the results from mobile search Microsoft Some questions from me • Why is there so little investment in search technology and the people to support it? • Why is information not being managed as an enterprise asset? • How effective can teams be when they can work together on everything except search? • Why is so little attention being paid to mobile search of enterprise content? • Why is the search industry not responding to the market potential? Some questions from you? Martin.white@intranetfocus.com @intranetfocus Discount code AUTHD www.oreillymedia.com

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