How your hotel travel desk can elevate the guest experience?

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How Your Hotel Travel Desk Can Elevate The Guest Experience?
Your hotel staff does more than fluff
pillows and greet guests at check-in
and checkout. It is vital that your
employees are within the reach of the
guests throughout their stay to create
a memorable experience. Whether
your employees are working behind
the front desk, at the housekeeping
department or in the restaurant or café, each employee should treat every
hotel guest with the kind of hospitality you would expect from a four-star
luxury hotel.
Why Do Hotels Need Travel Desk?
- Attention to Details and Desires of Hotel Guests
The hotel guests should have a grand experience every time they stay at your
hotel, to keep them coming back trip after trip. This level of attentiveness and
indulgence expands past the cleanliness of a room and the willingness to make
a guest feel at home. A travel desk emphasizes on creating a memorable and
remarkable experience for your hotel guests, bearing in mind their desires and
specific expectations.
- Travel Assistance for Hotel Guests
A guest should be able to plan their stay with the help of employees who are
familiar with the area and all the tourist attractions and activities the place has
to offer. Experienced employees can assist guests with planning their itinerary
from a travel desk. If your hotel does not have a travel desk dedicated solely to
excursion planning and activities, consider advertising the service at your front
desk. Guests will appreciate having someone to turn to on a rainy day to point
them to the best museums, or someone to book a zip-lining trip when they are
craving a little bit of adventure.

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Establishing a Travel Desk
A travel desk will not only help guests make the most of their trip, but it will
also be able to take the burden of planning off their shoulders. Guests will
appreciate this added benefit and will certainly take advantage of the amenity,
whether they are visiting from afar or are locals staying for a weekend
getaway. Many travel desks are able to offer deals on experiences that guests
would not be able to receive if they went straight to the source.
By simplifying your hotel guests’ travel agenda, your travel desk builds an
instant rapport with the guests. In planning every detail of your hotel guests
travel itinerary, you are gifting and rebuilding dreams that your guests would
have only envisioned but not expected!
Enhancing the guest experience is the first thought that every hotelier wakes
up to each day. By initiating an active travel desk as part of their premier
service in the hotel premises, hoteliers are enticing hotel guests by banking
on a mesmerizing dream holiday. Hotelogix’s Cloud PMS provides service-
minded hotels a lot of time and money to explore the scope of a travel desk
as a marketing and customer relationship manager tool!
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