Looking for a new challenge, a new job? Find out more about becoming a Contact Centre Consultant at HomeProtect. Kingston upon Thames, UK.

1. So you want to be a..
Great! Find out more

2. You’ll be
reporting to a
Contact Centre
Team Manager
Joining our
business critical
customer
operations
teams

3. Join our team
and let’s make
it happen!
As a consultant,
you’ll be the first
point of contact for
those customersWe’re all connected
by our passion to
deliver the very
best customer
service

4. You’ll be involved in various key activities including:
1
• Selling our products over the phone (no cold calling)
2
• Updating policies when customers’ circumstances change
3
• Helping customers when they need to make a claim

5. You want a challenging job, where every day is different
You’re great at explaining things to people
You aim to deliver the same quality to everyone, even the demanding ones
You delight in investigating problems, finding the issue and fixing it
You’re friendly and positive

6. Your friends say you’re a good listener
You worked hard at school and you’re willing to learn lots in your new job
Your written English is very good
You’re proactive, if you spot something that could be done better, you’d tell us
You want to work for a company that helps people

7. .. for the Sales team
You love being set targets.
You aim to exceed them
not just meet them.
You like to debate topics
and convince others of
your perspective.

8. SHIFTS
To cover these opening hours
9am-8pm Monday to Friday
9am-1pm Saturdays
PART-TIMER?
Part-time roles are also
available, after the initial
full-time 4 week training

9. A great company
culture. We welcome
new team members
with open arms.
Supportive managers
whose primary purpose
is to help you
What to expect
Opportunities to
build a long term
career with us
Fully paid 4 week
training programme,
starts day one
Casual dress code,
feel relaxed, feel
at home

10. SHOPS, BARS,
CAFES &
MARKETPLACE
NEXT TO THE
RIVERSIDE
WELL
CONNECTED
BY BUS &
TRAIN
Central Kingston upon Thames

11. BENEFITS
25 days
holiday
Life
insurance
Pension
Retail
discounts
Discounted
home
insurance
Childcare
vouchers
Free fruit
and coffee

12. Hopefully yes! If you are interested, get in
touch – we’d love to hear from you
Email us: hr@homeprotect.co.uk