Everyone knows that the customer is King. But good customer service goes beyond that. If you wish to retain your customers and win over new clients here are a few ideas of things you try doing:
2. Impress Your Clients
Everyone knows that the customer is King. But good
customer service goes beyond that. If you wish to
retain your customers and win over new clients here
are a few ideas of things you try doing:
Being Responsive
Keeping Your Promise
Listening
Going Out Of The Way
Your Meeting Space Matters
3. Being Responsive
Just like any other relationship, communication is
the key in a business-client relationship. It is critical
because it will not just impress the clients but it also
helps a company to develop new products or modify
the current ones, based on the changing needs of
customers.
4. Keeping Your Promise
The biggest mistake that the sales people or the
companies make is giving wrong time lines and
commitments to the customer in order to get the
sale.
If you think you can get something done in one day,
tell them it will take one week. If you finish in a day,
they will be pleasantly surprised.
5. Listening
How often do you truly listen to what your clients are
saying, beyond the work they are relaying to you? If
you listen, you may discover new areas where they
could use your talents, or be able to suggest a
different and more efficient way to do something.
6. Going Out Of The Way
Customers are the biggest asset to the business.
Never leave your customers dissatisfied as it can cost
a lot to the company.
Yes, even though you probably have a fairly defined
list of deliverables, you can do more by putting in
time to ensure quality, testing and re-testing, and
essentially creating a final product that is even better
than what the client expected.
7. Your Meeting Space Matters
It can be difficult to communicate clearly with clients
in the office when you’re having a particularly rough
morning, or if you work in an environment where
you don’t feel supported.
Building up a cool meeting place will have a positive
effect on your mood.
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